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Service Analyst Jobs in Illinois (NOW HIRING)

Hackajob

Client Service Analyst

Chicago, IL · On-site

Client Service Analyst Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop ...

hackajob

Client Service Analyst

Chicago, IL · On-site

Client Service Analyst Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop ...

Bank of Montreal

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

BMO Capital Markets

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

BMO Financial Group

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

Bmo

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

BMO Capital Markets

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

Bank of Montreal

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

Bmo

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

Bank of Montreal

Client Service Analyst

Chicago, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

Bank of Montreal

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary : $45,000 ...

BMO Financial Group

Client Service Analyst

Hinsdale, IL · On-site

$45K - $83K/yr

Services relationships in the assigned portfolio to ensure an exceptional client experience ... Analytical and problem solving skills - In-depth. * Influence skills - In-depth. Salary: $45,000.00 ...

AllSTEM Connections

Field Service Analyst

Decatur, IL · On-site

$83K/yr

We are seeking a motivated IT Support / Field Service Technician to provide hands-on technical support for end users and office technology. This role is responsible for troubleshooting hardware and ...

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All JobsService Analyst JobsService Analyst Jobs in Illinois

Service Analyst information

See Illinois salary details

$30K

$71K

$126K

How much do service analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service analyst in Illinois is $70,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $84,300.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,992 per year, or $34.1 per hour.

Client Service Analyst

Hackajob

Chicago, IL • On-site

Other

Posted 13 days ago

Job description

Client Service Analyst

Join JPMorganChase's Trade & Working Capital Client Service group and make an impact by supporting a global client base with unique, complex service needs. You'll develop strong client relationship and problem-solving skills while partnering across teams to deliver a high-quality client experience. Over time, you'll broaden your product knowledge across Trade & Working Capital, with opportunities to gain exposure to core trade products. This is a great opportunity to grow your career in a collaborative, team-based model with meaningful day-to-day client ownership.

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance buyer clients, partnering with internal stakeholders to resolve issues, manage exceptions, and deliver a high-quality client experience. You will take ownership of servicing workflows, prioritize work to meet deadlines and service levels, and escalate time-sensitive issues with good judgment. You will also help standardize repeatable servicing activities by building practical playbooks, templates, and checklists that reduce rework and improve consistency.

Job Responsibilities

  • Manage a portfolio of Supply Chain Finance buyer clients, owning day-to-day servicing and issue resolution
  • Drive past-due management and collections activities, including outreach, follow-ups, tracking, and coordination with internal partners
  • Research, troubleshoot, and resolve buyer inquiries, including validation, exception handling, and clear client communication
  • Support invoice investigations and related client requests end-to-end, ensuring accurate processing and timely stakeholder updates
  • Standardize repeatable servicing activities by creating and maintaining playbooks, templates, checklists, and knowledge articles
  • Monitor service queues, prioritize work to meet deadlines and service levels, and escalate issues appropriately
  • Build strong working relationships with client stakeholders and maintain a high standard of client satisfaction
  • Maintain accurate documentation, trackers, and controls in line with established policies and procedures
  • Partner with Front Office teams, Operations, and Implementations to deliver coordinated outcomes for the client and the firm

Required Qualifications, Capabilities, and Skills

  • At least 1 year of experience in client service, operations, portfolio support, or a similar client-facing service role
  • Demonstrated ability to build and manage client relationships with a strong focus on client satisfaction
  • Strong written and verbal communication skills, including professional client outreach and follow-up discipline
  • Strong organizational skills and ability to manage competing priorities in a deadline-driven environment
  • Ability to work independently with appropriate supervision and sound judgment on escalation
  • Demonstrated AI-first problem-solving mindset: identify repeatable service work and translate it into standard workflows, templates, and automation opportunities

Preferred Qualifications, Capabilities, and Skills

  • Prior experience supporting Supply Chain Finance or trade product servicing (invoicing, collections, disputes, exceptions, and/or reconciliations)
  • Exposure to Trade & Working Capital products and interest in building knowledge toward core trade over time
  • Experience partnering across functions (Relationship, Operations, Sales, Implementations) to deliver client outcomes
  • Highly motivated, versatile learner with an aptitude for quickly assimilating new product and process knowledge

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