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Service Analyst Jobs in Georgia (NOW HIRING)

SHINE Systems

Field Service Analyst

Augusta, GA

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Augusta, GA

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

SHINE Systems

Field Service Analyst

Augusta, GA · On-site

$100K/yr

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

Shine Systems

Field Service Analyst

Augusta, GA · On-site

As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Collabera listed in GS 100 & ranked among top 10 service providers * Collabera was ranked: * 32 in ... The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud.

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA

$16 - $20/hr

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud ... Customer service experience, demonstrated commitment to providing quality customer service * Proven ...

Apex Informatics

Customer Care Analyst

Atlanta, GA · On-site

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company. • Analysts often work with technical inquiries ...

CJ Logistics

Shared Services Analyst

Fairburn, GA · On-site

$73K - $83K/yr

Customer Service & Data Analytics: Identify opportunities to improve service for consignee and customer locations; develop, recommend, and implement solutions based on findings. Provide timely ...

CJ Logistics

Shared Services Analyst

Fairburn, GA

$73K - $83K/yr

Customer Service & Data Analytics: Identify opportunities to improve service for consignee and customer locations; develop, recommend, and implement solutions based on findings. Provide timely ...

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All JobsService Analyst JobsService Analyst Jobs in Georgia

Service Analyst information

See Georgia salary details

$26.2K

$61.9K

$109.8K

How much do service analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service analyst in Georgia is $61,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $73,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, data science, or specialized consulting positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication, problem-solving skills, and familiarity with data analysis tools. It can offer stable employment with opportunities for advancement in various industries, but job satisfaction depends on the work environment and individual preferences.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

Which analyst job pays the most?

Senior or specialized analyst roles, such as Data Analysts, Business Analysts, or Financial Analysts with advanced certifications and experience, tend to offer the highest salaries. These positions often require strong technical skills, industry knowledge, and sometimes leadership responsibilities, leading to higher compensation compared to entry-level analyst roles.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Georgia as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $61,860 per year, or $29.7 per hour.

Customer Service Analyst

International Auto Processing

Brunswick, GA • On-site

Full-time

Posted 9 days ago

Job description

Support reporting and data analysis activities in Customer Service as required by the customer and IAP management staff. Provide backup for Account Specialist in the department as necessary.
Essential Functions:
• Establish new work orders and accessories along with appropriate cross-references to customer billing codes.
• Monitor, update, and modify work order codes within the AS400 system as required.
• Provide data analysis, reporting, and key performance indicators to customers, IAP managers, and staff as needed.
• Utilize AS400 queries and extract data from the vehicle processing system.
• Create, maintain, and update Excel spreadsheets, charts, and graphs to present data in an understandable format.
• Perform exploratory data analysis to uncover errors, patterns, and anomalies in data.
• Maintain all customer PIO guides and generate accessory codes.
• Identify and address data quality issues and discrepancies.
• Respond accurately to requests for information from other departments, customer representatives, and customers.
• Complete monthly reports and billing information by the established deadline.
Position Qualifications and Requirements:
• High school diploma or GED equivalent.
• Must hold a valid driver's license.
• Must be able to obtain a Transportation Worker Identification Credential (TWIC Badge).
• Minimum of two (2) years of experience with Microsoft Excel, including proficiency in creating, sorting, filtering, and analyzing spreadsheets.
• Ability to type a minimum of 40 words per minute (wpm).
• Experience with IBM AS400 systems.
• Ability to record and verify alphanumeric strings 17 characters in length.
• Effective verbal and written communication skills.
• Strong attention to detail and ability to coordinate multiple tasks simultaneously.
Physical Requirements:
• Ability to remain in a stationary position (seated) for extended periods while operating computer equipment.
• Must be able to lift and install computer hardware (up to 25 lbs) as required.
Working Conditions:
• Work is performed in an open office environment with typical noise levels and distractions.
• Occasional overtime required to support operations, particularly during the absence of other Customer Service staff.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
IAP, LLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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