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Service Analyst Jobs in Texas (NOW HIRING)

Timken

Customer Service Analyst

Houston, TX

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...

Timken

Customer Service Analyst

Houston, TX · On-site

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...

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Service Analyst information

See Texas salary details

$28.9K

$68.3K

$121.1K

How much do service analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service analyst in Texas is $68,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.

What cities in Texas are hiring for Service Analyst jobs?

Cities in Texas with the most Service Analyst job openings:

Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,254 per year, or $32.8 per hour.

Customer Service Analyst

Houston, TX

Timken
Industrial Machinery Manufacturing • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

311th of 495 rated machine equipment manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about Timkenexternal

Full-time

Re-posted 13 hours ago

Job description

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery

Essential Responsibilities:

  • Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).

  • Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.

  • Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.

  • Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.

  • Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.

  • Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.

Technical/ Functional Skills:

  • Customer-focused with strong problem-solving and troubleshooting skills

  • Attention to detail and data-driven decision making.

  • Time management and ability to prioritize multiple service requests.

  • Continuous improvement mindset and ownership of quality outcomes

  • Provide timely updates to the salesman regarding status of their inquiries/jobs

  • Strong knowledge of customer service process and principles

  • Proven work experience as a Customer Service Analyst or similar role.

  • Deliver exceptional customer experience

Basic Qualifications:

  • Associate's degree in business-related field required, Bachelor's degree preferred.

  • Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles 

  • Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear

  • Experience interpreting technical drawings, part catalogs, and specification sheets

  • Strong written and verbal communication skills with customer facing experience

  • Skilled in all MS Office products 

  • Working knowledge of ERP systems, preferably Epicor 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.


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About Timken

Sourced by ZipRecruiter

The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?

Industry

Industrial machinery manufacturing

Company size

10,000+ Employees

Headquarters location

North Canton, OH, US

Year founded

1899

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