Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Customer Service Analyst
Houston, TX · On-site
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Service Analyst III
Houston, TX · On-site
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Service Analyst III
Houston, TX · On-site
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Service Analyst III
Houston, TX · On-site
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Service Analyst III
Houston, TX · On-site
Client Service Analyst III Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery ...
Client Services Analyst
Houston, TX · On-site
$20 - $30/hr
Build strong customer relationships through exceptional service, responsiveness, and professionalism. * Analyze customer inquiries, identify trends, and recommend solutions that improve customer ...
Quick apply
Client Services Analyst
Houston, TX · On-site
$20 - $30/hr
Build strong customer relationships through exceptional service, responsiveness, and professionalism. * Analyze customer inquiries, identify trends, and recommend solutions that improve customer ...
Client Services Analyst
Houston, TX · On-site
Build strong customer relationships through exceptional service, responsiveness, and professionalism. Analyze customer inquiries, identify trends, and recommend solutions that improve customer ...
Client Services Analyst
Houston, TX · On-site
Build strong customer relationships through exceptional service, responsiveness, and professionalism. Analyze customer inquiries, identify trends, and recommend solutions that improve customer ...
The GSOC Analyst also performs hands-on Operations Center functions such as monitoring surveillance ... Interest in current events, executive protection, travel, and security services * Excellent verbal ...
The GSOC Analyst also performs hands-on Operations Center functions such as monitoring surveillance ... Interest in current events, executive protection, travel, and security services * Excellent verbal ...
Technical Services Analyst
Houston, TX · On-site +1
Description Job Summary The Technical Services Analyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual should have strong ...
Technical Services Analyst
Houston, TX · On-site +1
Description Job Summary The Technical Services Analyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual should have strong ...
Technical Services Analyst
Houston, TX · On-site
Job Type Full-time Description Job Summary The Technical Services Analyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual ...
Technical Services Analyst
Houston, TX · On-site
Job Type Full-time Description Job Summary The Technical Services Analyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Analyze past revenue and expense performance and project a stabilized operating statement ... Provide exemplary customer service to clients and related contacts. * Prepare various monthly and ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Analyze past revenue and expense performance and project a stabilized operating statement ... Provide exemplary customer service to clients and related contacts. * Prepare various monthly and ...
Research Services Analyst
Houston, TX · On-site
$90 - $105/hr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team.This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Research Services Analyst
Houston, TX · On-site
$90 - $105/hr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team.This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Research Services Analyst
Houston, TX · Hybrid
$90K - $105K/yr
The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys and business ...
Research Services Analyst
Houston, TX · Hybrid
$90K - $105K/yr
The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys and business ...
Research Services Analyst
Houston, TX · On-site
$90K/yr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Research Services Analyst
Houston, TX · On-site
$90K/yr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Provide general customer service to clients and related contacts. * Prepare various monthly and ... Requires basic analytical skills. * Intermediate skills with Microsoft Office Suite products such ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Provide general customer service to clients and related contacts. * Prepare various monthly and ... Requires basic analytical skills. * Intermediate skills with Microsoft Office Suite products such ...
Research Services Analyst
Houston, TX · Hybrid
$90K - $105K/yr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Research Services Analyst
Houston, TX · Hybrid
$90K - $105K/yr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team. This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Provide general customer service to clients and related contacts. * Prepare various monthly and ... Requires basic analytical skills. * Intermediate skills with Microsoft Office Suite products such ...
Loan Servicing Analyst
Houston, TX · On-site
$35K - $48K/yr
Provide general customer service to clients and related contacts. * Prepare various monthly and ... Requires basic analytical skills. * Intermediate skills with Microsoft Office Suite products such ...
Research Services Analyst
Houston, TX · On-site
$90 - $105/hr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team.This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Research Services Analyst
Houston, TX · On-site
$90 - $105/hr
About the Role The Research Services Analyst is an integral part of Latham's Research Services team.This role will be responsible for providing legal and non-legal research and analysis to attorneys ...
Service Analyst information
See Houston, TX salary details
$29.6K - $38.2K
11% of jobs
$38.2K - $46.8K
9% of jobs
$49.7K is the 25th percentile. Wages below this are outliers.
$46.8K - $55.4K
15% of jobs
$55.4K - $64K
15% of jobs
The median wage is $64.2K / yr.
$64K - $72.5K
18% of jobs
$78.8K is the 75th percentile. Wages above this are outliers.
$72.5K - $81.1K
11% of jobs
$81.1K - $89.7K
7% of jobs
$89.7K - $98.3K
5% of jobs
$98.3K - $106.9K
4% of jobs
$106.9K - $115.5K
2% of jobs
$115.5K - $124.1K
3% of jobs
$29.6K
$69.9K
$124.1K
How much do service analyst jobs pay per year?
What is a service analyst?
What are the key skills and qualifications needed to thrive as a service analyst?
How does a service analyst typically interact with other departments to resolve client issues?
What is the difference between Service Analyst vs Business Analyst?
| Aspect | Service Analyst | Business Analyst |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are common | Bachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common |
| Work Environment | IT service teams, customer support, technical departments | Business units, project teams, consulting firms |
| Employer & Industry Usage | IT service providers, tech companies, telecoms | Corporate, consulting, finance, healthcare |
| Common Search & Comparison Intent | Understanding roles in IT service management, technical support | Business process improvement, project requirements |
While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.
Do service analysts make a lot of money?
Is a service analyst a good job?

Customer Service Analyst
Houston, TX
7.3
Based on 82 frontline employees who took The Breakroom Quiz
311th of 495 rated machine equipment manufacturers
People enjoy working here
Good employer
Recommended by students
Paid breaks
Respectful managers
Full-time
Re-posted 13 hours ago
Job description
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery
Essential Responsibilities:
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Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
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Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
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Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
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Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
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Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
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Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.
Technical/ Functional Skills:
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Customer-focused with strong problem-solving and troubleshooting skills
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Attention to detail and data-driven decision making.
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Time management and ability to prioritize multiple service requests.
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Continuous improvement mindset and ownership of quality outcomes
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Provide timely updates to the salesman regarding status of their inquiries/jobs
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Strong knowledge of customer service process and principles
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Proven work experience as a Customer Service Analyst or similar role.
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Deliver exceptional customer experience
Basic Qualifications:
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Associate's degree in business-related field required, Bachelor's degree preferred.
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Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
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Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
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Experience interpreting technical drawings, part catalogs, and specification sheets
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Strong written and verbal communication skills with customer facing experience
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Skilled in all MS Office products
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Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
About Timken
Sourced by ZipRecruiter
The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?
Industry
Industrial machinery manufacturing
Company size
10,000+ Employees
Headquarters location
North Canton, OH, US
Year founded
1899