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Service Analyst Jobs in Florida (NOW HIRING)

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides technical support to ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Team Lead Supervisor Date: 05/26/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Team Lead Supervisor Date: 05/26/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides technical support to ...

Owens & Minor

Supply Chain Service Analyst

Miami, FL

$60K - $70K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, healthsystemsand research ...

Owens & Minor, Inc.

Supply Chain Service Analyst

Miami, FL · On-site

$60K - $70K/yr

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research ...

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Service Analyst information

See Florida salary details

$23.2K

$54.7K

$97.1K

How much do service analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service analyst in Florida is $54,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

What does a service analyst do?

A service analyst evaluates and improves customer service processes by analyzing data, identifying issues, and recommending solutions. They often work with customer feedback, service metrics, and may use tools like CRM software to ensure service quality and efficiency.

What jobs in the US pay 300,000 a year?

For a Service Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High-paying roles in related fields may include senior management, data science, or specialized consulting positions, often requiring advanced certifications and extensive industry experience.

Is a service analyst a good job?

A service analyst is a role that involves analyzing and improving customer service processes, often requiring strong communication, problem-solving skills, and familiarity with data analysis tools. It can offer stable employment with opportunities for advancement in various industries, but job satisfaction depends on the work environment and individual preferences.

What are Service Analysts?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a Service Analyst, and why are they important?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a Service Analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

Which analyst job pays the most?

Senior or specialized analyst roles, such as Data Analysts, Business Analysts, or Financial Analysts with advanced certifications and experience, tend to offer the highest salaries. These positions often require strong technical skills, industry knowledge, and sometimes leadership responsibilities, leading to higher compensation compared to entry-level analyst roles.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Florida as of July 2026, with employment types broken down into 3% Locum Tenens, 83% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $54,747 per year, or $26.3 per hour.

Client Service Analyst

NCCI

Boca Raton, FL • On-site

$51K/yr

Other

PTO

Re-posted 10 days ago

Job description

WHO WE ARE:
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation's trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We're motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
WHAT WE BELIEVE:
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
  • We respect each other and value our differences
  • We can be authentic and feel like we belong
  • We promote equity in our organization and our community

TEAM: CUSTOMER OPERATIONS
PAY TYPE: HOURLY
Work Location: Boca Raton, FL
For local candidates living within a commuting distance from our corporate headquarters.
Work arrangement: Hybrid - Flexibility to work-from-home with occasional in-office expectations.
Pay: $51,000 base, non-exempt, plus a 7% annual performance bonus
Schedule: Hours of operation: Mon - Fri, 8:00 AM - 8:00 PM EST (shifts are varied including late shifts)
NOTE: NCCI does not sponsor applicants for work visas.
ABOUT THE ROLE:
Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.
WHY YOU'LL LOVE WORKING HERE:
  • Impactful Work: The workers compensation system helps injured workers by supporting them through their recovery and helping them get back to work. NCCI and our Client Service Analysts make a difference by helping our customers navigate a complex system.
  • Professional Growth: Participate in comprehensive training to provide the skills and knowledge required in this specialized role. Opportunities for: special projects, process improvements, and initiatives designed to help you develop your skills and create a career path with growth opportunities.
  • Collaborative Culture: Work with a team-oriented group that values knowledge sharing, problem- solving, and continuous improvement.
  • Exceptional Benefits: A comprehensive total rewards package that includes 4-weeks' annual paid time off, generous paid holiday package, and insurance coverage beginning on your first day.

WHAT YOU WILL DO:
  • Research and interpret classification rules and regulatory guidelines
  • Use business systems, online tools, and resources to resolve customer inquiries
  • Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
  • Educate customers on available self-service resources and best practices
  • Deliver accurate, timely, and high-quality service while meeting established performance goals

WHAT IS REQUIRED:
  • Bachelor's degree is required.
  • Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
  • Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.

WHAT IS PREFERRED:
  • 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
  • General understanding of workers compensation insurance or insurance industry experience
  • Industry course work or designations such as AIS, AU, CPCU

WHO TO CONTACT:
Marie Granning, Talent Acquisition Director
Marie_Granning@ncci.com
Keywords: customer service, client service, financial services, insurance
EQUAL EMPLOYMENT OPPORTUNITY:
NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke-free environment.
NCCI logo

About NCCI

Sourced by ZipRecruiter

Industry

Insurance services

Company size

501 - 1,000 Employees

Headquarters location

Boca Raton, FL, US

Year founded

1923

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