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Service Analyst Jobs in Florida (NOW HIRING)

Lockton, Inc.

Client Service Analyst

Miami, FL · On-site

Client Service Analyst responsibilities: * Serve as premium and claims contact between clients and reinsurers. * Analyze and understand reinsurance contracts. * Ability to create and analyze various ...

Lockton, Inc.

Client Service Analyst

Miami, FL · On-site

Client Service Analyst responsibilities: * Serve as premium and claims contact between clients and reinsurers. * Analyze and understand reinsurance contracts. * Ability to create and analyze various ...

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

NCCI

Client Service Analyst

Boca Raton, FL · On-site

$51K/yr

As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Team Lead Supervisor Date: 05/26/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides ...

Milner

TECHNOLOGY SERVICE ANALYST

Orlando, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Team Lead Supervisor Date: 05/26/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides ...

JP Morgan Chase

Client Service Analyst

Tampa, FL · On-site

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides technical support to ...

Milner

TECHNOLOGY SERVICE ANALYST

Deerfield Beach, FL · On-site

Technology Service Analyst Department: Service IT Reports to (Title): Manager Date: 3/9/2026 BASIC FUNCTION Primary Responsibility: The Technology Service Analyst (TSA) provides technical support to ...

JPMorgan Chase & Co

Client Service Analyst

Tampa, FL · On-site

As a Client Service Analyst within the Trade & Working Capital Client Service group, you will provide day-to-day service and relationship management support to a portfolio of Supply Chain Finance ...

Owens & Minor

Supply Chain Service Analyst

Miami, FL · On-site

$60K - $70K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, healthsystemsand research ...

Owens & Minor, Inc.

Supply Chain Service Analyst

Miami, FL · On-site

$60K - $70K/yr

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research ...

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All JobsService Analyst JobsService Analyst Jobs in Florida

Service Analyst information

See Florida salary details

$23.2K

$54.7K

$97.1K

How much do service analyst jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service analyst in Florida is $54,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a service analyst?

Service Analysts are professionals who analyze and improve service delivery within an organization. They evaluate service processes, identify areas for improvement, and help implement solutions to enhance customer satisfaction and operational efficiency. Service Analysts often work closely with IT, customer support, and business teams to collect data, monitor service performance, and ensure that services meet organizational standards and client expectations.

What are the key skills and qualifications needed to thrive as a service analyst?

To thrive as a Service Analyst, you need strong analytical abilities, problem-solving skills, and a background in business or IT, often supported by a relevant degree. Familiarity with IT service management (ITSM) tools such as ServiceNow, ticketing systems, and certifications like ITIL are typically required. Excellent communication, attention to detail, and a customer-focused mindset are crucial soft skills for this role. These skills ensure efficient issue resolution, improved service delivery, and effective collaboration with both technical teams and end users.

How does a service analyst typically interact with other departments to resolve client issues?

Service Analysts often act as a bridge between clients and internal teams such as IT, customer service, and operations. When client issues arise, Service Analysts collaborate closely with these departments to investigate root causes, coordinate solutions, and ensure timely follow-up. This collaborative approach not only resolves issues efficiently but also helps improve service processes and client satisfaction. Regular communication and strong relationship-building skills are key in this role.

What is the difference between Service Analyst vs Business Analyst?

AspectService AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentIT service teams, customer support, technical departmentsBusiness units, project teams, consulting firms
Employer & Industry UsageIT service providers, tech companies, telecomsCorporate, consulting, finance, healthcare
Common Search & Comparison IntentUnderstanding roles in IT service management, technical supportBusiness process improvement, project requirements

While both roles involve analyzing and improving processes, Service Analysts focus on IT service management and technical support, whereas Business Analysts concentrate on broader business processes and project requirements. The choice depends on whether the role is more technical or business-oriented.

Do service analysts make a lot of money?

Service analysts typically earn a median salary that varies by industry and experience, with entry-level positions starting around $40,000 to $60,000 annually and experienced analysts earning over $70,000. Factors such as certifications, technical skills, and geographic location can influence earning potential.

Is a service analyst a good job?

A service analyst is a role that involves analyzing customer service data, identifying issues, and recommending improvements. It typically requires strong communication skills, problem-solving abilities, and familiarity with data analysis tools. The job can offer stable employment and opportunities for advancement in customer service or operations departments.
Service Analyst jobs near you
Infographic showing various Service Analyst job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $54,747 per year, or $26.3 per hour.

Client Service Analyst

Miami, FL • On-site

Lockton, Inc.
Insurance Services • 10K+ employees

9.0

Company rating: 9.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

36th of 312 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about Lockton, Inc.external

Full-time

Posted 4 days ago

Job description

Job Summary:
As a part of our growing Client Services team you will handle reinsurance accounting and claims in addition to providing technical expertise for clients, reinsurers, and internal teams.
Client Service Analyst responsibilities:
  • Serve as premium and claims contact between clients and reinsurers.
  • Analyze and understand reinsurance contracts.
  • Ability to create and analyze various reinsurance reports.
  • Use problem solving skills to address and resolve questions.
  • Conduct timely and regular follow-ups when needed.
  • Coordinate new client onboarding.
  • Assist team members with training and problem solving.
  • Performs other responsibilities and duties as needed.

Requirements:
Client Service Analyst qualifications:
  • Associates or Bachelor's Degree in Business Administration or related field; Accounting, Finance, Math, or Economics preferred.
  • Typically 2-5 years business experience preferred.
  • Fluent in English and Spanish
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Ability to efficiently organize work and manage time in order to meet deadlines.
  • Ability to work outside of normal business hours as needed.
  • Strong verbal and interpersonal communication skills required.
  • Communicate effectively through both verbal and written means.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.

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