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Service Advisor Jobs (NOW HIRING)

Roswell Ford

Service Advisor

Roswell, NM

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Roswell Ford

Service Advisor

Roswell, NM

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Prestige Collection

Service Advisor

Bergenfield, NJ · On-site

Service Advisor East Hanover, NJ Here's a compelling for the Service Advisor role at Prestige Lincoln in Bergenfield. Service Advisor - Prestige Collection (Bergenfield, NJ) Are you a customer ...

VIP Auto Repair

Service Advisor

Westland, MI · On-site

Automotive Service Advisor VIP Auto Repair - Westland, MI VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service ...

Parkside Kia

Service Advsior

Knoxville, TN · On-site

Service Advisor Parkside Kia is seeking an organized and detailed Service Advisor. Service Advisor Responsibilities * Greeting customers promptly * Obtaining customer and vehicle information

Charles Clark Chevrolet

Service Advisor

Mcallen, TX · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, providing regular progress updates, and scheduling appointments as needed. Service Advisor Compensation ...

Charles Clark Chevrolet

Service Advisor

Mcallen, TX · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, providing regular progress updates, and scheduling appointments as needed. Service Advisor Compensation ...

Charles Clark Chevrolet

Service Advisor

Mcallen, TX

The responsibilities of a Service Advisor include greeting customers, listening to their needs, providing regular progress updates, and scheduling appointments as needed. Service Advisor Compensation ...

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Service Advisor information

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$12

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$45

How much do service advisor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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Infographic showing various Service Advisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Service Advisor

Saint Petersburg, FL

Dayton Andrews Chrysler Dodge Jeep Ram
See more jobs at Dayton Andrews Chrysler Dodge Jeep Ramexternal

Full-time

Re-posted 13 days ago

Job description

Dayton Andrews St. petersburg, Chrysler Dodge Jeep Ram Fiat (Service Advisor)
Service Advisor Job Description:
The Service Advisor will act as the primary point of contact between service department customers, and the Dayton Andrews Service Team. The Service Advisor is responsible for facilitating the service and repair of vehicles from start to finish. They are responsible for providing an exceptional service experience to the customer in accordance with Dayton Andrews and Manufacturer guidelines.

The Service Advisor at Dayton Andrews is responsible for taking ownership of the service experience from first point of contact with the customer to the final delivery of serviced and repaired vehicles. Service Advisors act as the liaison between customer and repair technician to effectively communicate both customer and vehicle needs. A successful service advisor takes ownership of the customer experience, and creates value by offering a one stop resolution for all vehicle service needs.

Duties and Responsibilities:

· Welcome customers into the Service Department and create service orders for repair technicians. This includes greeting customers in person, answering phone calls, e-mails and text messages from customers.

· Write repair orders using CDK dealer management software to move customer vehicles into the repair shop.

· Create estimates based on technician inspections, diagnostic conclusions, and scheduled maintenance requirements.

Required Qualifications:

· Skills

Applicants must be able to manage their time effectively with minimal supervision. They must be able to take initiative in assisting customers and commit to making exceptional customer experience their top priority. They must be able to work in a fast-paced environment with workload varying in degree of difficulty day to day.

· Education
While there is no particular formal education needed to be successful in this role, it is paramount that the Service Advisor has the ability to communicate intelligently, both verbally and through written communication. Having a working understanding of vehicle mechanics is a desired qualification, but we are willing to educate the right candidate using both Dealership and Manufacturer training resources.

· Experience
Candidates must have a minimum 2+ years in a customer service position.

Preferred Qualifications:
The ideal candidate would have experience as a service advisor in a dealership environment. They would be experienced working with manufacturer warranty repairs and recalls. Experience using CDK Dealer Management Software is a huge plus. Preferred qualifications would also include a comprehensive working knowledge of automotive mechanics. This can include recreational experience working on cars.

We are not afraid to train the right person for this job!

This is a full-time position with a working schedule of Monday – Friday from 7:30am-5:30pm, and every other Saturday from 7:00am-4:00pm

Dayton Andrews Chrysler Jeep Dodge Ram provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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