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Service Advisor Jobs in Rhode Island (NOW HIRING)

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

SAFE HARBOR MARINAS

Service Advisor

Warwick, RI · On-site

ABYC Training The Service Advisor is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs ...

Safe Harbor Marinas

Service Advisor

Warwick, RI · On-site

ABYC Training The Service Advisor is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs ...

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All JobsService Advisor JobsService Advisor Jobs in Rhode Island

Service Advisor information

See Rhode Island salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service advisor in Rhode Island is $25.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $29.18 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Rhode Island?

The most popular types of Service Advisor jobs in Rhode Island are:

What are popular job titles related to Service Advisor jobs in Rhode Island?

For Service Advisor jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Rhode Island look for?

The top searched job categories for Service Advisor jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Advisor jobs?

Cities in Rhode Island with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rhode Island as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,825 per year, or $25.4 per hour.

Service Advisor

JM AUTO SERVICE LLC

Providence, RI • On-site

$45K - $55K/yr

Full-time

Re-posted 27 days ago

Job description

About the Role:
 Join JM Auto Service as a Service Advisor, where you’ll serve as the key link between our customers and skilled technicians. In this role, you’ll deliver excellent customer service and help clients navigate their automotive needs with confidence. Bilingual skills (English/Spanish) are a plus 

Responsibilities:
  • Greet customers and assess their automotive service needs.
  • Provide accurate estimates and explain repair options clearly.
  • Coordinate with technicians to ensure timely service delivery.
  • Maintain customer records and follow up on service appointments.
  • Upsell additional services and products when appropriate.
  • Resolve customer concerns and complaints professionally.
  • Stay updated on industry trends and automotive technology.
  • Ensure the service area is organized and customer-friendly.
Requirements:
  • Proven experience as a Service Advisor or similar role in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and problem-solving abilities.
  • Knowledge of automotive systems and repair processes.
  • Ability to work in a fast-paced environment.
  • Valid driver's license and clean driving record.
  • High school diploma or equivalent; automotive certification is a plus.
  • Detail-oriented with strong organizational skills.
About Us:
JM AUTO SERVICE LLC has been proudly serving the Providence, RI community for years. Our commitment to quality service and customer satisfaction has earned us a loyal customer base. Our employees enjoy a supportive work environment and opportunities for growth in a thriving automotive service industry.