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Service Advisor Jobs in Rhode Island (NOW HIRING)

HMG Careers

Remote Sales and Service Advisor

Newport, RI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

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All JobsService Advisor JobsService Advisor Jobs in Rhode Island

Service Advisor information

See Rhode Island salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service advisor in Rhode Island is $25.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $29.18 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Rhode Island?

The most popular types of Service Advisor jobs in Rhode Island are:

What are popular job titles related to Service Advisor jobs in Rhode Island?

For Service Advisor jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Rhode Island look for?

The top searched job categories for Service Advisor jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Advisor jobs?

Cities in Rhode Island with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Rhode Island as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,825 per year, or $25.4 per hour.

Service Advisor_2 (Toytoa NK)

Nucar Southern New England

North Kingstown, RI • On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Nucar Toyota of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on available service options and parts when their vehicles need repairs. This role will require a personable disposition as well as the development of extensive product knowledge in order to best serve all of our customers with a friendly smile and honest guidance. Nucar offers in-house training and support as well as competitive compensation and benefits packages.
Job Responsibilities:
  • Greet customers when they arrive at the parts and service center and direct them to an available mechanic
  • Consult with customers and mechanics regarding necessary vehicle repairs to ensure they are provided with the safest course of action tailored to their needs
  • Educate customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
  • Answer questions about service outcome, maintain process transparency
  • Inform customers about warranty protections and potential cost savings
  • Help customers make informed decision between trading in a car or repairing it through our shop
  • Manage and oversee the service center's workflow and scheduling

Education and/or Experience:
  • High School Diploma or equivalent required
  • Extensive knowledge of automotive industry and parts required
  • Previous service or advising experience is preferred

Nucar is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes:
  • Medical, Dental, Vision Coverage
  • Life Insurance
  • Fitness Discount
  • Short & Long-Term Disability Insurance
  • Employee Referral Bonus, Longevity Bonus
  • Paid Vacations, Paid Holidays, & 401K with Company Contribution

We are excited about meeting you!
Nucar is a drug free, Equal Opportunity Employer

Apply