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Automotive Service Advisor Jobs in Rhode Island (NOW HIRING)

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Greet customers and assess their automotive service needs. * Provide accurate estimates and explain ... Proven experience as a Service Advisor or similar role in the automotive industry. * Excellent ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Greet customers and assess their automotive service needs. * Provide accurate estimates and explain ... Proven experience as a Service Advisor or similar role in the automotive industry. * Excellent ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Greet customers and assess their automotive service needs. * Provide accurate estimates and explain ... Proven experience as a Service Advisor or similar role in the automotive industry. * Excellent ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Rhode Island

Automotive Service Advisor information

See Rhode Island salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for automotive service advisor in Rhode Island is $25.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $29.18 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Rhode Island?

The most popular types of Automotive Service Advisor jobs in Rhode Island are:

What job categories do people searching Automotive Service Advisor jobs in Rhode Island look for?

The top searched job categories for Automotive Service Advisor jobs in Rhode Island are:

What cities in Rhode Island are hiring for Automotive Service Advisor jobs?

Cities in Rhode Island with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in RI?

For Automotive Service Advisor jobs in RI, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Rhode Island as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,825 per year, or $25.4 per hour.

Automotive Service Advisor

Protech Automotive Services

Johnston, RI • On-site

$60K - $110K/yr (+ commission)

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Protech Automotive Services, a leading family-owned automotive repair shop specializing in servicing a broad range of modern vehicles, is seeking a highly skilled and dedicated Service Advisor.  

Our team thrives on trust, client-focused service, quality, and professionalism. We seek a Service Advisor who embodies these values and aims to provide the best customer service in the automotive repair industry. We are known for our unmatched service, check out our reviews!

Responsibilities:

  • Greet customers and accurately understand their service needs and expectations
  • Create detailed repair orders and assign work to technicians
  • Develop comprehensive estimates for parts, labor, and materials based on technician feedback
  • Conduct effective conversations with customers regarding necessary repairs and maintenance
  • Order parts and coordinate with technicians to ensure timely and high-quality service
  • Serve as the primary point of contact for all customer communication, ensuring a flawless service experience

Qualifications:

  • Prior experience as a service advisor is preferred, but not required
  • Must be proficient with computers and communication via text message, email, and voice calls
  • Must have a valid driver's license
  • Must have strong customer service skills, potentially from experience in hospitality or sales positions.
  • Applicant should have general automotive knowledge that is sufficient for effective advising (specific technical automotive knowledge is not required though)

What we offer:

  • Clean and modern facility with excellent amenities. 
  • Warm and inviting culture, where everyone is treated with the utmost respect.
  • Competitive pay structure ($60,000 - $100,000+ per year, based on experience)
  • Monday-Friday, 7:30am-5pm work schedule, with weekends off
  • Excellent benefits package including paid vacations, holidays, 401k with company match, and top-notch medical, dental, and vision insurance
  • Opportunities for training and continued education

Join us at Protech Automotive Services, where we are dedicated to excellence, ongoing growth, and building the best team in the automotive repair industry. We look forward to hearing from you!

Company Description

Protech Automotive Services is a leading RI family-owned automotive repair shop. We are known for our excellent customer service, our highly skilled technicians, and our unique brand. We have steadily grown since 2010 and are still growing. We plan to expand into more locations over the next few years. Come be a part of our growing team!