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Service Advisor Jobs in Pawtucket, RI (NOW HIRING)

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

Sullivan Tire & Auto Service

Service Advisor

Raynham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Sullivan Tire & Auto Service

Service Advisor

Raynham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements: Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

JM AUTO SERVICE LLC

Service Advisor

Providence, RI · On-site

$45K - $55K/yr

Join JM Auto Service as a Service Advisor, where you'll serve as the key link between our customers and skilled technicians. In this role, you'll deliver excellent customer service and help clients ...

Sullivan Tire

Service Advisor

Raynham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Mastria Automotive

Service Advisor

Raynham, MA · On-site

$70K - $100K/yr

As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values. Our Core Values: * Dedication - We are punctual, ready, and focused on ...

24 Auto Group

Service Advisor

Brockton, MA · On-site

Service Advisor Jeep 24 of Brockton is looking for a new Service Advisor to join our quick paced shop! Qualifications Two or more years experience as an automotive service writer Organized and ...

24 Auto Group

Service Advisor

Somerset, MA · On-site

$80K - $120K/yr

Service Advisor Stateline Subaru of Somerset is looking for a new Service Advisor to join our winning team! $80,000-$120,000 a year Qualifications * Two or more years experience as an automotive ...

Jeep 24

Service Advisor

Brockton, MA · On-site

$80K - $150K/yr

Service Advisor Job Code: SERADVIS Department: Service Department #: 0223 Reports To: Service Manager FLSA Status: Non-Exempt Pay Structure: Base Hourly Rate + Commission and bonus opportunities ...

24 Auto Group

Service Advisor

Brockton, MA · On-site

Service Advisor Jeep 24 of Brockton is looking for a new Service Advisor to join our quick paced shop! Qualifications Two or more years experience as an automotive service writer Organized and ...

24 Auto Group

Service Advisor

Somerset, MA · On-site

$80K - $120K/yr

Service Advisor Stateline Subaru of Somerset is looking for a new Service Advisor to join our winning team! $80,000-$120,000 a year Qualifications * Two or more years experience as an automotive ...

Camping World Holdings, Inc.

Service Advisor

Uxbridge, MA · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Ocean Honda of Brockton

Service Advisor

Brockton, MA · On-site

$42K - $90K/yr

Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for ...

Camping World

Service Advisor

Uxbridge, MA

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Rodman Ford Sales, Inc.

Service Advisor

Foxboro, MA · On-site

Rodman Ford Sales, Inc. is seeking a full-time Service Advisor for our Tire amp; Auto Center. Duties Include: * Greeting guests and obtaining customer and vehicle information * Identify and ...

Ocean Honda of Brockton

Service Advisor

Brockton, MA · On-site

$42K - $90K/yr

Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for ...

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All JobsService Advisor JobsService Advisor Jobs in Pawtucket, RI

Service Advisor information

See Pawtucket, RI salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service advisor in Pawtucket, RI is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.99 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Pawtucket, RI?

The most popular types of Service Advisor jobs in Pawtucket, RI are:

What job categories do people searching Service Advisor jobs in Pawtucket, RI look for?

The top searched job categories for Service Advisor jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Service Advisor jobs?

Cities near Pawtucket, RI with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,489 per year, or $25.2 per hour.

Service Advisor

JM AUTO SERVICE LLC

Providence, RI • On-site

$45K - $55K/yr

Full-time

Re-posted 26 days ago

Job description

About the Role:
 Join JM Auto Service as a Service Advisor, where you’ll serve as the key link between our customers and skilled technicians. In this role, you’ll deliver excellent customer service and help clients navigate their automotive needs with confidence. Bilingual skills (English/Spanish) are a plus 

Responsibilities:
  • Greet customers and assess their automotive service needs.
  • Provide accurate estimates and explain repair options clearly.
  • Coordinate with technicians to ensure timely service delivery.
  • Maintain customer records and follow up on service appointments.
  • Upsell additional services and products when appropriate.
  • Resolve customer concerns and complaints professionally.
  • Stay updated on industry trends and automotive technology.
  • Ensure the service area is organized and customer-friendly.
Requirements:
  • Proven experience as a Service Advisor or similar role in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and problem-solving abilities.
  • Knowledge of automotive systems and repair processes.
  • Ability to work in a fast-paced environment.
  • Valid driver's license and clean driving record.
  • High school diploma or equivalent; automotive certification is a plus.
  • Detail-oriented with strong organizational skills.
About Us:
JM AUTO SERVICE LLC has been proudly serving the Providence, RI community for years. Our commitment to quality service and customer satisfaction has earned us a loyal customer base. Our employees enjoy a supportive work environment and opportunities for growth in a thriving automotive service industry.