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Senior Technical Support Jobs in Michigan (NOW HIRING)

Rollsroyce

Sr. Technical Lead - CPQ

Novi, MI · On-site

$90K - $136K/yr

Title: Sr. Technical Lead - CPQ Pioneer the next generation of innovation. Join us and you'll ... Collaborate with solution providers to support and enhance CPQ solutions across multiple countries

Dürr

Senior Technical Project Manager

Southfield, MI · On-site

$102K - $139K/yr

Facilitate project coordination meetings and support technical decision-making. * Clarify and finalize technical bid documents. * Prepare monthly project progress reports and customer updates.

CBRE

Senior Technical Trainer, Data Centers

Adrian, MI · On-site

Facilitate technical training programs and support onboarding for data center technicians, with a strong emphasis on low-voltage and structured cabling systems. * Responsible for teaching: * Low ...

Relativity

Senior Technical Account Manager

Detroit, MI · On-site

$134K - $202K/yr

As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works ... Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit ...

Dürr AG

Senior Technical Project Manager

Southfield, MI · On-site

$110 - $160/hr

Facilitate project coordination meetings and support technical decision-making. * Clarify and finalize technical bid documents. * Prepare monthly project progress reports and customer updates.

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location ... Serve as the primary technical point of contact for prospects, customers, integrators, and channel ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Michigan

Senior Technical Support information

See Michigan salary details

$29.2K

$96.4K

$199.2K

How much do senior technical support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior technical support in Michigan is $96,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $105,900.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Senior Technical Support jobs in Michigan?

For Senior Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Michigan look for?

The top searched job categories for Senior Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Senior Technical Support jobs?

Cities in Michigan with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,446 per year, or $46.4 per hour.

Senior Technical Account Manager

Yokohama Tire Corporation

Detroit, MI

Full-time

Re-posted 6 days ago

Job description

The Senior Technical Account Manager-OE serves as the main technical liaison with vehicle manufacturers and facilitates coordination between the customer, the tire development team, and corporate quality. This role plays a vital part in supporting the OE sales team and development team by offering expertise in upcoming projects, RFQ support, OE development interface.

The Technical Account Manager-OE will work closely with cross-functional teams to ensure the seamless integration of tires into OE vehicles, effectively meeting the needs of both customers and the company.


  • Build and maintain strong relationships with OE manufacturers.
  • Serve as the primary point of contact for all technical inquiries and support throughout the Request for Quotation (RFQ), Development, Product Launch, and the entire lifecycle of the tire.
  • Obtain and negotiate technical requirements during the Request for Quotation (RFQ) process and continue to manage and negotiate these requirements throughout the project lifecycle.
  • Understand tire specifications, performance metrics, and industry standards.
  • Provide technical guidance and support to clients regarding tire selection, testing, and validation.
  • Act as the technical expert during interactions with OE customers, providing in-depth knowledge and guidance on all technical aspects related to tires.
  • Collaborate with internal departments (R&D, production, quality assurance) to meet OE requirements.
  • Manage project timelines and deliverables to ensure on-time delivery of products.
  • Conduct quality assessments and audits to ensure tire compliance with OE specifications.
  • Address any quality issues or concerns in collaboration with relevant teams.
  • Monitor industry trends, market demands, and competitor activities related to OE tire offerings.
  • Provide insights and recommendations for benchmarking, product improvements and market positioning.
  • Maintain accurate records of client communications, project details, and technical specifications.
  • Prepare reports and presentations for internal stakeholders and clients as needed.
  • Facilitates the formal communication of relevant information to the appropriate internal departments.

  • Knowledge of tire industry, design, manufacturing, quality, and testing.
  • Automotive industry approval and launch processes and quality requirements.
  • IATF16949, PPAP, PFMEA, DFMEA.
  • Ability to communicate well with numerous internal and external parties in a manner that positions you as a trusted partner.

  • Bachelor’s degree in engineering or a related field.
  • A minimum of 5 years of demonstrated experience in technical sales, account management, or project management within the automotive industry, with a preference for candidates with specific experience in the tire industry.
  • A minimum of 5 years of experience as an engineering interface at a Tier 1 supplier.
  • In-depth knowledge of tire technology, manufacturing processes, and industry standards.
  • Strong communication, negotiation, and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment, adapting to various challenges effectively.

  • Flexibility to travel as necessary for client meetings and industry events, with an expected travel time of up to 40%.
  • Required to ride with professional drivers during tire testing.
  • Assist with tire handling or sorting during testing as needed.

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