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Senior Technical Support Jobs in Jenison, MI (NOW HIRING)

Fishbeck

Senior Technical Architect

Grand Rapids, MI · On-site

Senior Technical Architect *Along with your resume, please include work examples as well* Location ... Reimbursement and support for tuition, continuing education, and professional/personal development

Millerknoll

Senior Technical Analyst

Zeeland, MI

And our success allows MillerKnoll to support causes that align with our values, so we can build a ... As Senior Technical Analyst you will be a key member of the Digital Product Team responsible for ...

MillerKnoll

Senior Technical Analyst

Zeeland, MI · On-site

And our success allows MillerKnoll to support causes that align with our values, so we can build a ... As Senior Technical Analyst you will be a key member of the Digital Product Team responsible for ...

MillerKnoll

Senior Technical Analyst

Zeeland, MI · On-site

They are seeking a Senior Technical Analyst to be a key member of the Digital Product Team ... Responsibilities : • Support configuration and maintenance of data hierarchies, attribute schemas ...

Pwc

Senior Technical Product Owner

Grand Rapids, MI

$121K - $160K/yr

Our teams apply deep technical expertise and a strong service-oriented mindset to support the ... As a Senior Associate, you will leverage your problem-solving skills and critical thinking to ...

The C2 Group

Technical Lead

Grand Rapids, MI · On-site +1

Support the highest-risk .NET, CMS, API, and integration work that requires senior technical judgment * Design and implement integrations across Agentic, MarTech, ecommerce, CRM, ERP, and third-party ...

The C2 Group

Technical Lead

Grand Rapids, MI

Support the highest-risk .NET, CMS, API, and integration work that requires senior technical judgment * Design and implement integrations across Agentic, MarTech, ecommerce, CRM, ERP, and third-party ...

The C2 Group

Technical Lead (Remote)

Grand Rapids, MI · Remote

Support the highest-risk .NET, CMS, API, and integration work that requires senior technical judgment * Design and implement integrations across Agentic, MarTech, ecommerce, CRM, ERP, and third-party ...

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Senior Technical Support information

See Jenison, MI salary details

$30.3K

$100K

$206.5K

How much do senior technical support jobs pay per year?

As of Jul 29, 2026, the average yearly pay for senior technical support in Jenison, MI is $100,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $109,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What cities near Jenison, MI are hiring for Senior Technical Support jobs? Cities near Jenison, MI with the most Senior Technical Support job openings:
Senior Technical Support jobs near you

Senior Technical Support Engineer

Acron Aviation

Grand Rapids, MI • On-site

Full-time

Posted 22 hours ago

Job description

About Acron Aviation (Avionics – Aftermarket):
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Job Title
Senior Technical Support Engineer – Aftermarket

Position Summary
The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.

As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.

The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.
Key Responsibilities
  • Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
  • Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
  • Assist in troubleshooting and diagnosing issues related to supported products
  • Use Salesforce to track and manage customer interactions and support cases
  • Support continuous improvement initiatives for technical support processes and tools
  • Lead product reliability reviews and help identify trends in failure modes
  • Collaborate with engineering teams to assist in root cause analysis and corrective actions
  • Contribute to the development of service bulletins and technical publications
  • Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
  • Provide input for proposals, quotations, and product support agreements as needed
  • Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
  • Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
  • Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
  • Serve as a subject matter expert and mentor junior engineers
Required Qualifications
  • Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
  • 15+ years of experience in technical support, avionics, or a related field preferred
  • Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
  • Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
  • Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
  • Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
  • Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
  • Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
  • Proficiency with Microsoft Office applications
  • Proficiency with Salesforce
Preferred Additional Skills
  • Experience supporting communication and surveillance avionics systems
  • Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
  • Experience performing MTBF, MTBUR, and reliability analysis
  • Familiarity with airline operations, MRO environments, and aviation maintenance practices
  • Experience supporting root cause and corrective action investigations
  • Experience developing customer-facing technical publications and training materials
  • Prior leadership or mentoring experience within a technical support organization
Equal Opportunity Statement
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.

Additional Information:
Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.