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Senior Technical Support Jobs in Michigan (NOW HIRING)

Align

Senior Technical Architect

Farmington Hills, MI · On-site

$90 - $120/hr

Location Grand Rapids or Farmington Hills, MI Job Summary Fishbeck is seeking a Senior Project ... Reimbursement and support for tuition, continuing education, and professional/personal development

New

FastTek

Senior Technical Engineer

Dearborn, MI

$96K - $131K/yr

Senior Technical Engineer #1058701 * Our Company is seeking a Senior Technical Engineer to serve as ... AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing ...

FastTek

Senior Technical Program Manager

Dearborn, MI · On-site

Senior Technical Program Manager and PMO lead with experience delivering complex enterprise ... AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing ...

Rolls-Royce

Sr. Technical Lead - CPQ

Novi, MI · On-site

$90K - $136K/yr

Title: Sr. Technical Lead - CPQ Pioneer the next generation of innovation. Join us and you'll ... Collaborate with solution providers to support and enhance CPQ solutions across multiple countries

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Michigan

Senior Technical Support information

See Michigan salary details

$29.2K

$96.4K

$199.2K

How much do senior technical support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior technical support in Michigan is $96,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $105,900.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Michigan?

The most popular types of Technical Support jobs in Michigan are:

What are popular job titles related to Senior Technical Support jobs in Michigan?

For Senior Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Michigan look for?

The top searched job categories for Senior Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Senior Technical Support jobs?

Cities in Michigan with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,446 per year, or $46.4 per hour.

Senior Technical Architect

Align

Farmington Hills, MI • On-site

$90 - $120/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Location

Grand Rapids or Farmington Hills, MI

Job Summary

Fishbeck is seeking a Senior Project Architect to join our growing Architectural Department. The ideal candidate will have a proven track record in leading the technical development of medium to large scale projects. This position includes the opportunity to get involved with a variety of project types, with a focus on the higher education, healthcare civic and municipal.

Primary Functions
  • Assist the Project Manager in developing project work plans and schedules.
  • Collaborate with the design team during programming and conceptual phases.
  • Lead the technical team in preparing design development and construction documents.
  • Coordinate with in-house engineers and outside consultants.
  • Develop architectural technical specifications.
  • Lead construction administration effort including observation, RFI and submittal review.
  • Serve as project manager on small to medium projects if required.
  • Assist with departmental duties such as QAQC reviews, maintaining technical standards and mentoring of junior architectural staff.
Minimum Physical Requirements

Mobility to work in an office setting, use standard office equipment, visual acuity to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Desired Education

Master of Architecture or Bachelor of Architecture Degree from an accredited university.

Desired Skills/Experience
  • 15+ years of experience, preferred.
  • Licensure preferred.
  • Experienced in developing projects using Revit.
  • Knowledge of AutoCAD and BSD Spec Link is a bonus.
  • Must possess good written and verbal communication skills, and strong organizational skills.
  • Very detail-oriented, self‑motivated, enthusiastic, and flexible.
  • Ability to work well with others under demanding deadline situations.
Benefits
  • Medical, dental, and vision insurance
  • Wellness reimbursement and activities
  • Reimbursement and support for tuition, continuing education, and professional/personal development
  • Vacation and sick time, volunteer PTO, parental leave, and paid holidays
  • 401(k), profit sharing, and stock options (we are 100% employee owned!)
  • And more!
Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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