Senior Technical Support Jobs in Michigan (NOW HIRING)

Job Summary:
MillerKnoll is a company dedicated to design for the good of humankind, striving to create a sustainable and equitable future. They are seeking a Senior Technical Analyst to be a key member of the Digital Product Team, responsible for the technical requirements and continuous improvement of the enterprise Product Information Management (PIM) system. The ideal candidate will manage product data processes and collaborate with various stakeholders to ensure data accuracy and efficiency.
Responsibilities:
• Support configuration and maintenance of data hierarchies, attribute schemas, business rules and workflow templates
• Support system upgrades, patches, and environment management in coordination with IT and platform vendor
• Develop and maintain integrations between the PIM and downstream systems such as e-commerce platforms, ERP, DAM, and syndication channels
• Lead the onboarding, enrichment, and quality assurance of product content within the PIM, ensuring adherence to data standards and completeness thresholds
• Define and enforce data governance policies, taxonomy structures, and attribute standards across product categories
• Partner with merchandising, marketing, and supply chain teams to gather, validate, and publish accurate product information
• Monitor data quality dashboards and drive continuous improvement initiatives to reduce errors and gaps
• Elicit, document, and prioritize business and technical requirements from stakeholders across the enterprise
• Translate requirements into functional specifications, user stories, and system configurations within the PIM platform.
• Design and recommend scalable solutions for product data workflows, channel syndication, and digital shelf readiness
• Conduct gap analyses between current-state processes and desired-state outcomes, presenting findings and recommendations to leadership
• Lead and coordinate technical workstreams for PIM-related projects, including new category launches, platform enhancements, and integrations
• Create and maintain project documentation including process flows, data dictionaries, test plans, and training materials
• Facilitate workshops and working sessions with business stakeholders to drive alignment and adoption
• Communicate project status, risks, and dependencies to Product Manager and senior leadership
• Develop and execute test plans for system configurations, integrations, and new features within the platform environment
• Validate data outputs across all publishing channels to ensure accuracy and consistency
• Troubleshoot and resolve system issues, data anomalies, and integration failures in a timely manner
• Partner with QA and IT teams on regression testing for system upgrades and enhancements
Qualifications:
Required:
• 5+ years of experience in a technical analyst, systems analyst, or product data management role
• 2+ years of hands-on experience administering or configuring a PIM system
• Demonstrated experience writing business and functional requirements, user stories, and system documentation
• Proficiency with data modeling, attribute schema design, and workflow configuration within PIM or MDM platforms
• Strong understanding of e-commerce, omnichannel retail, and digital shelf concepts
• Experience with data integration concepts including APIs, flat-file imports/exports, and ETL processes
• Excellent analytical and problem-solving skills with high attention to data accuracy.
• Strong communication skills with the ability to convey technical concepts to non-technical stakeholders.
• A strong focus and excitement for delivering user-centric solutions
• A passion for and understanding of digital products and marketplaces
• Strong analytical skills with a deep understanding of the sales & dealer business processes
• Experience in requirements analysis and definition
• A deep understanding of the contemporary digital ecosystem
• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts
• A history of delivering consistent results with high attention to detail
• The ability to use automation, communication, software, and tools in the MillerKnoll office environment
• The ability to perform all essential job functions of the position with or without accommodations
Company:
MillerKnoll is a collective of dynamic brands that comes together to design the world we live in. Founded in 1905, the company is headquartered in Zeeland, USA, with a team of 10001+ employees. The company is currently Late Stage.