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Senior Technical Support Analyst Jobs in Oregon (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... Stays current on technical and business knowledge in all assigned applications, as well as support ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... technical and business knowledge in all assigned applications, as well as support processes and ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · On-site

$36.38 - $40.15/hr

The Electronic Health Record (EHR) Support Analyst (ESA) provides technical, operational, and analytical support for the organization's EHRs used by the Clinical, Behavioral Health, and Youth ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · Remote

$36.38 - $40.15/hr

The Electronic Health Record (EHR) Support Analyst (ESA) provides technical, operational, and analytical support for the organization's EHRs used by the Clinical, Behavioral Health, and Youth ...

NICE

Senior Technical Account Manager

OR · On-site +1

Senior Technical Account Manager The Senior Technical Account Manager serves as a Customer Success ... Partner with other CX teams (Technical Support, Professional Services, Product Management, etc ...

Agility Robotics

Senior Technical Recruiter

Salem, OR · On-site +1

$122K - $190K/yr

About the Role We're looking for a Senior Technical Recruiter to help us attract and hire ... Experience supporting high-growth engineering organizations. * Passion for delivering an ...

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $70K/yr

Relentless innovation has fueled our journey to consistent leadership recognition from analysts ... Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ...

SOLV Energy

Senior Commissioning Engineer (Remote)

OR · On-site +1

Provide post-energization technical support, including system monitoring, troubleshooting, and ... Identify, analyze, and recommend corrective actions. * Track corrective action implementation to ...

Veriff

Senior Technical Account Manager

OR · On-site +1

$135K - $175K/yr

We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. In this role, you will ensure seamless ...

Chainguard

Senior Technical Recruiter

OR · On-site +1

S., with the flexibility to support hiring across our international business as needed. * Partner with senior leaders and founders to define roles, align on hiring priorities, and set clear ...

Vertech

On most shifts you are the senior technical person on the floor, which means real decision-making ... cause analysis for recurring incidents and system failures Support system upgrades, patching ...

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Senior Technical Support Analyst information

See Oregon salary details

$25

$36

$54

How much do senior technical support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior technical support analyst in Oregon is $36.86, according to ZipRecruiter salary data. Most workers in this role earn between $30.77 and $39.66 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Oregon?

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What job categories do people searching Senior Technical Support Analyst jobs in Oregon look for?

The top searched job categories for Senior Technical Support Analyst jobs in Oregon are:

What cities in Oregon are hiring for Senior Technical Support Analyst jobs?

Cities in Oregon with the most Senior Technical Support Analyst job openings:

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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $76,669 per year, or $36.9 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Re-posted 5 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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