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Senior Technical Support Analyst Jobs in Oregon (NOW HIRING)

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... Ability to analyze complex technical problems, run reports in case management, and coordinate cross ...

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... Ability to analyze complex technical problems, run reports in case management, and coordinate cross ...

Formfactor

Senior Technical Accountant

OR · On-site +1

$889/wk

Whether it's improving products, supporting customers, or positively influencing peers and the ... Prepare analyses, documentation, and journal entries, as applicable. Policy Development ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

SolluCIO Partners

Desktop Analyst

Salem, OR · On-site

$23.25 - $31.50/hr

Desktop Support Analyst (Lead-Level Support) Salem, Oregon Area Onsite Overview We are seeking a Desktop Support Analyst to provide hands-on technical support while helping elevate the maturity of ...

Ra

Technical Support Vice President

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

Ra

Technical Support VP

Tualatin, OR · On-site

Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of technical support Design and implement processes to ensure efficient and ...

StarTree

Technical Support Engineer

OR · On-site +1

As a Technical Support Engineer, you will become a critical interface between customers and ... Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.

Sonsoft Inc

AVANTE APPLICATION SUPPORT ANALYST

OR · On-site +1

Should have progressing skills in Business Analysis, Business Knowledge, Testing, Architecture Knowledge, Technical Solution Design and Vendor Management Application Support Analyst, senior ...

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Senior Technical Support Analyst information

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$36

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How much do senior technical support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior technical support analyst in Oregon is $36.86, according to ZipRecruiter salary data. Most workers in this role earn between $30.77 and $39.66 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Oregon?

For Senior Technical Support Analyst jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Oregon look for?

The top searched job categories for Senior Technical Support Analyst jobs in Oregon are:

What cities in Oregon are hiring for Senior Technical Support Analyst jobs?

Cities in Oregon with the most Senior Technical Support Analyst job openings:

What are popular job titles related to Senior Technical Support Analyst jobs in OR?

For Senior Technical Support Analyst jobs in OR, the most frequently searched job titles are:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $76,669 per year, or $36.9 per hour.

*HR Support Analyst (Human Resource Analyst 1)

State of Oregon

Salem, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

State Of Oregon rating

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Job description

Initial Posting Date:
08/25/2026
Application Deadline:
09/08/2026
Agency:
Department of Justice
Salary Range:
$4,868 - $7,179
Position Type:
Employee
Position Title:
*HR Support Analyst (Human Resource Analyst 1)
Job Description:
We are seeking an experienced and detail-oriented Human Resources professional to join the Oregon Department of Justice (DOJ) Human Resources team as an HR Support Analyst (Human Resource Analyst 1). The Human Resources office within the Administrative Services Division is committed to providing dependable, high-quality support services to all DOJ employees, and this role is an essential part of that mission.
As an HR Support Analyst, you will provide seamless HR support to the Senior HR Business Partners on the team. You will coordinate employment processing, monthly employment and compensation reports, and the remote work processes for the agency. In addition, this position will support the Senior HR Business Partners within DOJ in complex investigations, providing note taking and background research and assisting with drafting investigation reports. This position also serves as backup for recruitment and classification and compensation related tasks. This role is ideal for a motivated professional who enjoys problem-solving, building relationships, and supporting others!
This position is Limited Duration through June 30, 2027, with the possibility of extension based on agency needs. The agency intends for this position to be filled on a permanent basis in the 2027-2029 biennium pursuant to approved funding. A rotational opportunity may be offered if the best candidate is internal to the State of Oregon. Manager approval is required prior to applying for a rotational opportunity.
This position offers a hybrid remote/in-office schedule, with the primary work location in the Justice Building in Salem. Training will take place in person for approximately the first two weeks. After training, this position offers a hybrid remote schedule of one day in office per week with flexibility required for additional in office days based on operational needs.
The Human Resources Section and the Administrative Services Division are on an exciting journey to strengthen our team and the services we provide to the agency. We are streamlining and enhancing our processes using lean practices with the goal of increasing efficiency, consistency, and collaboration across our departments. This is a chance to be a part of a forward-thinking team that values innovation and teamwork. Together, we are building a stronger foundation that supports both our mission and the well-being of Oregon DOJ employees.
You will find that we embrace an inclusive and supportive work environment and respect the diverse perspectives, knowledge, and experiences of our colleagues and those seeking to join the organization. We strive to build an inclusive, mission-driven, and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!
State Management Service personnel are responsible for understanding the Department of Justice's affirmative action goals and objectives and to develop and implement plans to meet them. In addition, all managers of the Department must recognize the value of individual and cultural differences, create work environments where individuals' differences are valued, and consistently treat staff, colleagues, customers, stakeholders, and partners with dignity and respect.
WHAT YOU WILL DO
Personnel Processing:
  • Process personnel tasks using Workday system. Approve and process job changes, hires, compensation changes in accordance with state policy and collective bargaining agreements.
  • Provide technical assistance to management assistants, division supervisors/managers, & HR staff regarding HR technical support services processes, procedures & requirements.
  • Process hardship transfer actions with support of Senior HR Business Partners.
  • Process position updates such as FTE changes and Big 6 audits. Review and audit position-related information to ensure accurate job classifications and FLSA status.
  • Monthly reports and update processing. Including but not limited to differential tracking.
  • Process and track out of state remote work.

Labor Relations Support:
  • Serve as note taker for investigations with Senior HR Business Partners.
  • Prepare thorough investigation report background section and appropriate research.
  • Coordinate gathering, reviewing, and redacting documentation for information and personnel file requests.
  • Provide technical and administrative support to the labor relations team.

Classification and Compensation:
  • Serve as backup to the DOJ Classification/Compensation (CnC) Analyst for classification reviews and recommendations. Work directly with DAS Class/Comp staff. Assist with classification studies as assigned. Assist managers in writing position descriptions, review existing position descriptions upon request, prepare analyses and determine appropriate classification level.
  • Conduct pay equity assessments in collaboration with the CnC Coordinator. Analyze candidate education, level and type of experience, certification and licenses in comparison to classification minimum qualifications and statewide trend data of peers who are performing work of a comparable character.
  • Serve as backup to monthly report processing and updates for CnC.

Recruitment:
  • Serve as backup to the DOJ recruiters. Advise managers on recruitment and selection methods and procedures. Provide advice in resolving issues arising from the recruitment process and interview design. Work with managers to draft recruitment announcement, review applicants' materials for minimum qualifications, disposition candidates.

This position, additionally, will participate in special projects and other duties as assigned.
WHAT'S IN IT FOR YOU
  • Full-time employment in Salem, Oregon
  • Work where individual contribution matters and is recognized, where creativity and accomplishment are rewarded
  • Vacation, sick leave, 11 paid holidays a year, and special days off
  • Excellent medical, dental, and vision benefits.
  • Pension and retirement programs.
  • Be part of our Management Services team with endless peer support
  • Opportunity to expand your technical and professional skills and network
  • Opportunity to impact change by supporting the pursuit of creating a state where all people and communities can work, live, and thrive

You can learn more about our benefits here.
REQUIRED ATTRIBUTES AND SPECIAL REQUIREMENTS
  • A bachelor's degree in Human Resource Management, Organizational Behavior or Development, Business or Public Administration, the Applied Behavioral Sciences, Industrial Relations or a job-related course of study determined by the appointing authority

OR
  • Valid certification as a Professional in Human Resource awarded by the Human Resource Certification Institute, and one-year Human Resource professional-level experience related to the position

OR
  • Three years Human Resource paraprofessional or technical-level experience.

The State Certified Human Resources Professional (SCHRP) certification, awarded by the Oregon Chief Human Resources Office, substitutes for six months of human resource professional-level experience. Valid certification as a SHRM Certified Professional awarded by a nationally recognized organization, substitutes for one year of human resource professional-level experience. Valid certification as a PSHRA-CP from the Public Sector HR Association substitutes for one year of professional human resources experience.
AND
  • Must pass reference and background checks
  • Practical Experience applying the following in an HR Environment:
    • Demonstrated experience providing technical and administrative support
    • Demonstrated experience analyzing and manipulating data for reporting purposes
    • Ability to respond to potentially intense and/or sensitive situations with customers using independent judgement to solve problems and protect confidentiality of employee records and information
    • Demonstrated high quality writing skills
  • Must agree to comply with specific security and confidentiality requirements of the Department and its business units

DESIRED SKILLS AND ATTRIBUTES
  • Experience utilizing spreadsheets for report pulling and manipulating HR-related data
  • Experience providing administrative or process-related support in a human resource setting
  • Experience facilitating difficult conversations
  • Experience facilitating recruitments and classification and compensation changes
  • Experience applying critical thinking and analysis skills in new and unique situations
  • HR experience in a unionized environment
  • Demonstrated ability to clearly and logically express concepts, ideas, and conclusions on a variety of personnel-related topics, both orally and in writing

APPLICATION PROCESS
Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.
  • Click "Apply" and complete the online application and all supplemental questions.
  • Attach your resume.
  • Attach your cover letter. Please include details in your cover letter describing how you meet the required and desired attributes.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and required cover letter. Drag and drop your resume into Workday when prompted to upload your resume. If you are concerned that the requested document didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.
CURRENT STATE EMPLOYEES: Log in to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply," update your employee profile to reflect your Education, Skills, and Job History (including your current job).
For additional information regarding working for the Department of Justice and application assistance, click HERE.
Oregon Department of Justice
1162 Court St NE
Salem OR, 97301
DOJ.recruitment@doj.oregon.gov
Phone: (503) 947-4328
Fax: (503) 373-0367

What State Of Oregon employees say

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About State of Oregon

Sourced by ZipRecruiter

Not a traditional company, the State of Oregon is a governmental entity that serves the citizens of Oregon, United States. Based in the capital city of Salem, its industry spans a wide range of public services from health care, education, and transportation, to natural resources, housing, and public safety. Founded with the admission of Oregon to the Union in 1859, it operates on the judicious use of finite resources to enhance the quality of life for present and future generation. Its primary mission is to serve the public through their core values of integrity, accountability, excellence, and equity.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Salem, OR, US

Year founded

1859

Social media

Twitter

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