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Senior Support Engineer Jobs in Wisconsin (NOW HIRING)

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · On-site

Senior Technical Support Manager Your role and responsibilities: The Technical Support Expert - PLC ... The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs ...

TiTANS Consulting

WI · On-site

$70 - $90/hr

Squad IAM Technologies Beheert support en diensten in de volgende risico- en beveiligingsdomeinen: Authentisatie/Autorisatie. Functiebeschrijving We zoeken een 2e/3e-lijn Support Engineer die de ...

New

Infosys Limited

WI · On-site

$110 - $160/hr

... Engineering Technical Skills 3 Technology|Generative AI|Prompt Engineering Technical Skills 4 ... senior support. * Identify data sources and extract from RDBMS and develop UI/UX for client usage.

Eaton

Senior Controls Engineer

Waukesha, WI

$86K - $126K/yr

What you'll do: The Senior Controls/Test Engineer drives operational success by developing and ... Supports, services, and troubleshoots test equipment and electrical systems, identifying hazards ...

Eaton

Senior Controls Engineer

Waukesha, WI · On-site

$86K - $126K/yr

What you'll do: The Senior Controls/Test Engineer drives operational success by developing and ... Supports, services, and troubleshoots test equipment and electrical systems, identifying hazards ...

Zobility

Senior Engineer

Oshkosh, WI · On-site

$55 - $59/hr

Support more senior engineers in the preparation of plans, designs, computation methods, and/or reporting. * Responsible for a project or part of a project of limited complexity. * May be responsible ...

Manpower Engineering

Sr. Product Engineer

Marshfield, WI · On-site

$90 - $120K/hr

As a Sr. Product Engineer, you will be part of the New Product Engineering Team supporting Manufacturing. The ideal candidate will have strong experience in design and development of structures ...

Eaton

Sr. Quality Engineer

Waukesha, WI · On-site

$86K - $126K/yr

Eaton's Electrical Division is currently seeking a Senior Quality Engineer to join our team in ... Maintain and support compliance with the ISO 9001 Quality Management System. * Identify ...

Eaton

Sr. Quality Engineer

Waukesha, WI · On-site

$86K - $126K/yr

Eaton's Electrical Division is currently seeking a Senior Quality Engineer to join our team in ... Support manufacturing operations through process improvements, troubleshooting, and implementation ...

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Senior Support Engineer information

See Wisconsin salary details

$22.7K

$104.2K

$160.5K

How much do senior support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior support engineer in Wisconsin is $104,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $125,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Wisconsin?

For Senior Support Engineer jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Wisconsin look for?

The top searched job categories for Senior Support Engineer jobs in Wisconsin are:

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Cities in Wisconsin with the most Senior Support Engineer job openings:

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For Senior Support Engineer jobs in WI, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $104,230 per year, or $50.1 per hour.

Technical Support Expert - PLC & HMI

ABB

New Berlin, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

ABB Group rating

7.8

Company rating: 7.8 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

212th of 496 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert - PLC, HMI, and Connectivity - provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
  • Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
  • Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
  • Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality depart-ment regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
  • Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
  • Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
  • Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
  • Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.

Qualifications for the role:
  • 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
  • Must be competent with the AC500 PLC and CP600 HMI products.
  • Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
  • Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
  • Willingness to travel 5-10%, Requires Valid Driver's License.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Paid Parental Leave
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we're engineered to outrun the challenges ahead. Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

What ABB Group employees say

Pay

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Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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