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Senior Support Engineer Jobs in Milwaukee, WI (NOW HIRING)

Eaton

Sr Design Engineer - Regulators

Waukesha, WI · On-site

$86K - $126K/yr

Eaton's ES AMER ESS division is currently seeking a Sr Design Engineer - Regulators. This role is ... This position is responsible for supporting both Regulator and plant leadership in achieving ...

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · Hybrid

Senior Technical Support Manager __ Your role and responsibilities: The Technical Support Expert ... The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs ...

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · On-site

Senior Technical Support Manager Your role and responsibilities: The Technical Support Expert - PLC ... The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs ...

Eaton

Senior Controls Engineer

Waukesha, WI · On-site

$86K - $126K/yr

What you'll do: The Senior Controls/Test Engineer drives operational success by developing and ... Supports, services, and troubleshoots test equipment and electrical systems, identifying hazards ...

IEA

Senior Design Engineer

Kenosha, WI

The Sr. Design Engineer will be responsible for carrying out the duties of the Design Engineering ... Support other engineers (Design, Electrical, Manufacturing) by providing design constraints and ...

Eaton

Senior Quality Engineer

Waukesha, WI · On-site

$86K - $126K/yr

Eaton's Electrical Division is currently seeking a Senior Quality Engineer to join our team in ... Coordinates support of production manufacturing with problem solving, process improvements and ...

Milwaukee Electronics

Senior Tooling Engineer

Milwaukee, WI · On-site

$102K - $141K/yr

Support Manufacturing Engineering with fixture refurbishment, modification, and updates as products ... Senior-level experience: * Demonstrated track record of owning mechanical design projects ...

Milwaukee Tool

Sr Data Engineer

Menomonee Falls, WI · On-site

$114K - $138K/yr

As a Sr. Data Engineer, you will design, build, and support scalable data solutions that enable faster, more reliable decision-making across engineering, test lab, and product development operations.

htna

Senior Manufacturing Engineer

Milwaukee, WI

$86K - $118K/yr

Job Summary The Senior Manufacturing Engineer is responsible for driving continuous improvement ... Lead or support new equipment specification, design, installation, commissioning, and qualification ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Milwaukee, WI

Senior Support Engineer information

See Milwaukee, WI salary details

$22.2K

$101.7K

$156.7K

How much do senior support engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior support engineer in Milwaukee, WI is $101,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,300.00 and $122,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Milwaukee, WI? For Senior Support Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Milwaukee, WI look for? The top searched job categories for Senior Support Engineer jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Senior Support Engineer jobs? Cities near Milwaukee, WI with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $101,740 per year, or $48.9 per hour.

Senior Support Engineer

Kenosha Beef International LTD

Kenosha, WI • On-site

Full-time

Posted yesterday

New

Job description

Senior Support Engineer
Employment Type: Full-Time
Location: On-site with occasional travel
Department: Information Technology (Food Manufacturing)
Reports To: IT Director and Senior Systems Analyst
Position Summary
The Senior Systems Engineer provides advanced technical support and infrastructure administration across the organization's IT environment. This position serves as a senior escalation resource for complex issues involving servers, Microsoft cloud services, virtualization, networking, identity, security, and enterprise applications.
The role combines hands-on troubleshooting, systems administration, project support, technical documentation, automation, and mentoring. The successful candidate will help maintain the availability, security, performance, and reliability of the organization's technology environment.
Key Responsibilities
Advanced Technical Support
  • Serve as a senior escalation point for complex infrastructure and application issues.
  • Diagnose and resolve advanced hardware, software, operating systems, and network problems.
  • Perform root cause analysis and document findings. Includes recommendations for remediation and preventive actions.
  • Provide technical guidance and mentoring to other IT support personnel.
  • Coordinate with vendors and service providers when additional support is required.
  • Develop and maintain troubleshooting procedures and knowledge base articles.

Systems Administration
  • Administer and support:
    • Windows Server Environment (2016/2019/2022+)
    • Active Directory, Group Policy, DNS/DHCP, File services, print services, and Remote Desktop Services.
    • Administer Microsoft 365, Exchange Online, Azure, and Microsoft Entra ID.
  • Monitor system performance, availability, capacity, and operational health.
  • Manage server patching, maintenance activities, and lifecycle activities.
  • Support system backups, recovery procedures, and processes.
  • Participate in systems recovery testing and continuity planning.

Virtualization & Cloud
  • Support VMware vCenter and ESXi vSphere environment.
  • Provision, configure, maintain, and retire virtual machines.
  • Administer cloud infrastructure including:
    • Microsoft Azure, Microsoft 365, Entra ID, and Intune
  • Assist with cloud migration, modernization, and infrastructure improvement initiatives.

Network Infrastructure
  • Troubleshoot LAN, WAN, wireless, VPN, DNS, and other connectivity issues.
  • Support switches, firewalls, VPNs, wireless infrastructure, VLANs, routing, and network security technologies.
  • Assist with storage systems and storage-area network technologies.
  • Work with internet service providers, telecommunications providers, and technology vendors to resolve service issues.

Security & Compliance
  • Support cybersecurity controls, standards, and operational security practices.
  • Administer MFA, authentication systems, certificates, and identity management.
  • Assist with security-incident response and remediation activities.
  • Review and remediate vulnerability findings.
  • Support audit requests, compliance reviews, and evidence collection.
  • Identify and recommend improvements that reduce operational and security risk.

Automation & Documentation
  • Develop automation solutions using PowerShell and other scripting tools to improve efficiency and reliability.
  • Create and maintain technical documentation, SOPs, network diagrams, and system configurations.
  • Recommend process improvements and technology enhancements.
  • Participate in infrastructure projects, system upgrades, migrations, and technology deployments.
  • Assist with project planning, testing, implementation, and post-deployment support.

Required Qualifications
Education and Experience
  • Bachelor's degree in information technology, Computer Science, or related field preferred.
  • Equivalent education, training, and professional experience will be considered.
  • 5+ years of experience in IT infrastructure engineering, systems administration, and advanced technical support.
  • Experience supporting mission-critical or enterprise production systems.
  • Experience with incident management, escalation, troubleshooting, and root-cause analysis.

Technical Skills
Strong working knowledge of:
  • Candidates do not need to be experts in every technology.
  • Windows Server Administration
  • Active Directory and Group Policy
  • Microsoft 365 Administration and Exchange Online
  • VMware vCenter, vSphere, ESXi
  • Microsoft Azure / Entra ID
  • TCP/IP, DNS, DHCP, VLANs, routing, and VPN technologies
  • Fortinet Firewalls and network-security technologies
  • Storage systems and SAN technologies
  • PowerShell scripting
  • Endpoint management solutions, including Intune.
  • Security operations and vulnerability management
  • Backup, recovery, and disaster recovery technologies.

Relevant Certifications may include:
One or more of the following:
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Identity and Access Administrator
  • VMware VCP
  • CompTIA Security+
  • Cisco CCNA
  • Fortinet NSE 4
  • ITIL Foundation

Core Competencies
  • Advanced troubleshooting and analytical ability
  • Strong customer service and communication skills for both technical and nontechnical audiences.
  • Ability to work independently and manage competing priorities.
  • Project coordination and implementation experience
  • Technical documentation and process development skills
  • Willingness to mentor and support other IT team members

Work Requirements
  • Ability to lift equipment up to 50 pounds.
  • Ability to work in server rooms, data centers, and network closets.
  • Occasional evening or weekend work may be required for maintenance, upgrades, or incident response.
  • Occasional travel to the other 3 locations.
  • Participation in an on-call rotation is required. On call is for a week and is once every five weeks.

Measures of Success
Performance in this role may be measured on:
  • Timely resolution of complex incidents
  • System availability, reliability, and performance
  • Successful delivery of projects
  • Reduction in recurring incidents
  • Technical documentation quality and completeness
  • Patch, vulnerability, and security-remediation performance
  • Backup and recovery readiness
  • Automation and process-improvement contributions.
  • Knowledge sharing and mentoring of other team members.

Equal Opportunity Employer

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