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Senior Service Desk Jobs (NOW HIRING)

Neptune

Senior Service Desk Technician

Tallassee, AL · On-site

Senior Service Desk Technician This role delivers technical support to employees across enterprise platforms like Active Directory, Entra ID, Microsoft 365, and Intune. Key responsibilities include ...

Scan source

Sr Service Desk Analyst

Greenville, SC · On-site

$65K - $75K/yr

Senior level IT professional that is passionate about technology and has a good mix of technical ... Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to ...

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

Senior Service Desk Analyst (Tier 1)

Gaithersburg, MD · On-site

$22.25 - $30.25/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

GDIT

ITSM Service Desk SME

Honolulu, HI · On-site

This individual will serve as the senior authority for service desk operations, ITIL process implementation, performance management, and continuous service improvement across classified and ...

Sidley

Service Desk Senior Technician

Chicago, IL · Hybrid

$75K - $94K/yr

The Service Desk Senior Technician is responsible for providing high quality customer service interactions with the firm's end user population via the telephone and email. They will facilitate and ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

... Desk Lead, Senior Service Desk, or IT Team Lead role • Experience working in enterprise IT environments (law offices, accounting firms, financial services, or large corporations) • Strong ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

... Desk Lead, Senior Service Desk, or IT Team Lead role • Experience working in enterprise IT environments (law offices, accounting firms, financial services, or large corporations) • Strong ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team

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All JobsSenior Service Desk Jobs

Senior Service Desk information

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$37K

$106.6K

$133.5K

How much do senior service desk jobs pay per year?

As of Jun 28, 2026, the average yearly pay for senior service desk in the United States is $106,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs pay $400 an hour?

Jobs that pay $400 an hour typically include specialized roles such as senior consultants, highly experienced attorneys, certain medical specialists, and top-tier executive positions. These roles often require advanced skills, extensive experience, and professional certifications, and they may involve consulting, legal, medical, or executive work environments.

What is the role of a senior service desk?

A senior service desk professional provides advanced technical support and troubleshooting for IT issues, often overseeing help desk operations and mentoring junior staff. They typically have strong communication skills, knowledge of ticketing systems, and may hold certifications like ITIL or CompTIA, working to ensure efficient resolution of user problems and maintaining service quality.

What are the key skills and qualifications needed to thrive as a Senior Service Desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What job makes $10,000 a month without a degree?

A Senior Service Desk role typically does not reach $10,000 a month without significant experience, certifications, or specialized skills. High-paying IT support or technical roles may approach this level for those with advanced expertise, certifications like ITIL or CompTIA, and extensive industry experience, often in managerial or specialized positions. Generally, achieving such income without a degree requires proven skills, certifications, and a strong professional track record.

How does a Senior Service Desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are Senior Service Desk professionals?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include specialized roles such as senior consultants, high-level executives, certain freelance or contract professionals, and some IT or engineering project managers with extensive experience and certifications. These positions typically require advanced skills, significant expertise, and often involve project-based or consulting work in high-demand industries.
More about Senior Service Desk jobs
What cities are hiring for Senior Service Desk jobs? Cities with the most Senior Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Senior Service Desk jobs? States with the most job openings for Senior Service Desk jobs include:
What job categories do people searching Senior Service Desk jobs look for? The top searched job categories for Senior Service Desk jobs are:
Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,601 per year, or $51.3 per hour.
20160 - Sr. Service Desk Representative

20160 - Sr. Service Desk Representative

Hyundai Autoever America

West Point, GA • On-site

Full-time

Medical, Dental, PTO

Posted 9 days ago

Job description

20160 - Sr. Service Desk Representative
Location: West Point, GA
Company Overview:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Senior Service Desk Representative serves as the first point of contact for employees seeking technical support, delivering timely and effective resolution of IT-related issues across multiple channels including phone, email, and messaging platforms. This role is responsible for diagnosing and resolving hardware and software problems, managing support tickets through IT service management (ITSM) systems, and ensuring a high standard of customer service. The position requires strong technical troubleshooting skills, attention to detail in documentation and asset management, and the ability to support a range of devices including laptops, desktops, mobile devices, and networked peripherals. The Senior Service Desk Representative also contributes to system maintenance, device configuration, and adherence to organizational IT standards and procedures.
Key Responsibilities:
  • Provide frontline technical support: Respond promptly to employee inquiries, assess issues, troubleshoot hardware and software problems, and resolve basic to moderately complex technical concerns across various devices.
  • Manage IT support tickets: Accurately log, update, and close incidents within ITSM systems, ensuring timely resolution, clear documentation, and adherence to service level expectations.
  • Install, configure, and maintain IT equipment: Set up, troubleshoot, and support PCs, laptops, printers (including Zebra and scrap printers), scanners, and other peripherals; perform imaging and system administration tasks as needed.
  • Maintain data integrity and system compliance: Perform backup and restoration of user profiles and data, ensuring all processes align with company procedures and security standards; manage asset labeling and documentation.
  • Adhere to service standards and continuous improvement: Follow established customer support protocols, meet performance metrics, support hardware/software lifecycle management, and assist with additional duties as assigned in a dynamic IT environment.

Basic Qualifications
 
  • Associate’s degree or equivalent hands-on experience, with 3–5 years of experience in IT support or service desk environments
  • Strong troubleshooting and problem-solving skills across hardware, software, and end-user systems
  • Working knowledge of Windows OS, Microsoft Office Suite, Microsoft Exchange, and antivirus tools
  • Basic understanding of networking concepts (e.g., connectivity, IP basics, device communication)
  • Proven ability to analyze issues logically and implement effective corrective actions in a timely manner
  • Strong organizational and communication skills, with the ability to manage multiple tasks, meet deadlines, and work both independently and collaboratively

Preferred Qualifications:
 
  • Experience working with ITSM or helpdesk ticketing systems in a structured support environment
  • Demonstrated ability to coordinate projects or manage small technical initiatives from start to completion
  • Familiarity with hardware imaging, device provisioning, or endpoint management tools
  • Strong customer service orientation with experience supporting internal and external stakeholders in a professional environment

Hourly range: $22.00 - $30.00 an Hour
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. 
Team Culture:  
The Service Desk team operates in a fast-paced, customer-focused environment where collaboration, accountability, and continuous improvement are highly valued. Team members are empowered to take ownership of issues, think critically to resolve technical challenges, and deliver high-quality support experiences. The culture emphasizes strong communication, adaptability, and a shared commitment to maintaining reliable IT services that enable the broader organization to succeed.
  • Customer-first mindset: The team prioritizes responsiveness, empathy, and clear communication to ensure a positive support experience for all employees.
  • Collaborative problem-solving: Team members actively share knowledge, support one another, and work together to resolve complex technical issues efficiently.
  • Accountability and ownership: Individuals are trusted to manage their workload, follow through on tickets, and ensure issues are fully resolved with attention to detail.
  • Continuous improvement and adaptability: The team embraces process improvements, evolving technologies, and feedback to enhance service quality and efficiency.
  • Balanced independence and teamwork: While self-sufficiency is encouraged, team members contribute to a supportive environment where help and guidance are readily available.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. 
 

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