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Senior Desktop Support Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and ... Escalate complex issues to senior IT personnel as appropriate. * Participate in an on-call support ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Raleigh, NC

Senior Desktop Support information

See Raleigh, NC salary details

$14

$35

$58

How much do senior desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior desktop support in Raleigh, NC is $35.16, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $46.73 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?

The most popular types of Desktop Support jobs in Raleigh, NC are:

What are popular job titles related to Senior Desktop Support jobs in Raleigh, NC?

For Senior Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Senior Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Desktop Support jobs?

Cities near Raleigh, NC with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 45% Full Time, 9% Part Time, and 46% Contract. Highlights an 100% In-person job distribution, with an average salary of $73,138 per year, or $35.2 per hour.

IT Support Specialist (Advanced Technical Support)

Grace Federal Solutions LLC

Durham, NC • On-site

Contractor

Re-posted 9 days ago

Job description

Job Title: IT Support Specialist (Advanced Technical Support)
Location: RTP, NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job - a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty, staff, and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty, staff, and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests, collaborates with senior IT staff and vendors, and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
  • Provide advanced technical support to DUSON faculty, staff, and students with a strong focus on customer service
  • Log, track, prioritize, and resolve support requests using ServiceNow, meeting established response time and service quality standards
  • Coordinate with internal departments, vendors, and infrastructure teams to resolve issues accurately and efficiently
  • Take ownership of reported issues, ensuring proper documentation and timely resolution
  • Escalate unresolved issues to appropriate internal or external teams and monitor progress through resolution
  • Communicate regularly with requesters regarding issue status and updates
  • Install, configure, and maintain University-owned hardware and software, including desktops, laptops, printers, and applications
  • Perform or coordinate hardware repairs and replacements as needed
  • Develop and document troubleshooting steps and solutions for common technical issues to support proactive equipment care
  • Plan and allocate technology resources to effectively meet the needs

Requirements
  • Experience providing advanced technical support in an academic, healthcare, or enterprise IT environment preferred
  • Strong customer service and communication skills
  • Experience working with ticketing systems, preferably ServiceNow
  • Knowledge of desktop, laptop, printer, and application support
  • Ability to troubleshoot hardware and software issues independently and collaboratively
  • Strong documentation and organizational skills
  • Ability to work effectively with cross-functional teams and external vendors

Schedule & Benefits
  • Contract Position, Full Time Hours
  • Schedule details and benefits will be shared during the interview process

Apply Today!
If you're passionate about technology, service excellence, and supporting an academic community, we encourage you to apply and become part of a team that makes a meaningful impact every day.

Apply