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Senior Desktop Support Jobs in Raleigh, NC (NOW HIRING)

North State Bank

IT Support Specialist

Raleigh, NC · On-site

Deploy, configure, maintain, and retire desktop and laptop computers in accordance with IT standards and security requirements. * Install, configure, support, and decommission printers, scanners ...

Service Global, Inc

Desktop EUC L1

Durham, NC · On-site

$19.50 - $25/hr

The engineers need to support the client environment and help customers find solutions to their ... English speaking to good standard Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side ...

Fleet Feet

IT Support Technician

Durham, NC · On-site

$19.50 - $26.75/hr

Minimum 2 years of experience in IT, preferably in desktop support environments * Working knowledge of common hardware and operating systems * Familiarity with a range of operating systems and ...

Fleet Feet

IT Support Technician

Durham, NC · On-site

$19.50 - $26.75/hr

Minimum 2 years of experience in IT, preferably in desktop support environments * Working knowledge of common hardware and operating systems * Familiarity with a range of operating systems and ...

Rimkus

IT Helpdesk Technician

Chapel Hill, NC · On-site

Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment. * Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive ...

Rimkus

IT Helpdesk Technician

Chapel Hill, NC · On-site

Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment. * Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Raleigh, NC

Senior Desktop Support information

See Raleigh, NC salary details

$14

$35

$58

How much do senior desktop support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for senior desktop support in Raleigh, NC is $35.16, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $46.73 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?

The most popular types of Desktop Support jobs in Raleigh, NC are:

What are popular job titles related to Senior Desktop Support jobs in Raleigh, NC?

For Senior Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Senior Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Desktop Support jobs?

Cities near Raleigh, NC with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $73,134 per year, or $35.2 per hour.

Onsite IT Support Technician

Research Triangle Park, NC • On-site

MetroSys
1 - 10 employees
Learn more about MetroSysexternal

$20 - $25/hr

Contractor

Re-posted 10 days ago

Key responsibilities

  • Provide onsite technical support for end users' hardware, software, operating systems, and network connectivity issues.

  • Support office networking infrastructure, including switches, routers, wireless access points, and collaboration equipment.

  • Receive, inventory, configure, deploy, and retire end-user devices while maintaining accurate asset records.

Job description

Position Overview

MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise environment. This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering closely with remote engineering teams.

The ideal candidate enjoys working directly with users, has strong troubleshooting skills, and is comfortable supporting a wide variety of endpoint devices, office technologies, and basic network infrastructure.

Key ResponsibilitiesEnd User Support
  • Provide onsite technical support for Windows, macOS, Linux, mobile devices, printers, and peripherals.
  • Troubleshoot hardware, software, operating system, Microsoft 365, and network connectivity issues.
  • Provision and deprovision laptops, desktops, mobile devices, and user accounts.
  • Replace failed equipment with loaner devices following established procedures.
  • Escalate complex technical issues to Level 2 engineering teams while coordinating onsite troubleshooting activities.
  • Deliver exceptional customer service and technical guidance to end users.
Office Infrastructure Support
  • Support office networking infrastructure including switches, routers, wireless access points, printers, conference room technology, digital signage, and collaboration equipment.
  • Perform basic installation, configuration, testing, and troubleshooting of network-connected devices.
  • Support Wi-Fi, LAN connectivity, voice services, audiovisual systems, and workplace technology.
  • Coordinate with vendors and third-party service providers during repairs, maintenance, and equipment installations.
  • Provide onsite assistance during scheduled maintenance windows and infrastructure projects.
Asset & Device Lifecycle Management
  • Receive, inventory, image, configure, deploy, and retire end-user devices.
  • Maintain accurate hardware asset records and inventory.
  • Coordinate warranty repairs, equipment replacements, and device refresh activities.
  • Perform hardware audits and ensure compliance with asset management policies.
  • Securely wipe and dispose of retired equipment following corporate security standards.
Project & Operational Support
  • Support office moves, hardware refreshes, workstation deployments, and other IT projects.
  • Assist with conference room setups, business events, and technology rollouts.
  • Maintain accurate documentation, service tickets, and inventory records.
  • Support internal audits and compliance initiatives as required.
Required Qualifications
  • 1–5 years of experience in Desktop Support, Field Services, or End User Computing.
  • Experience supporting Windows, macOS, Linux, Microsoft 365, printers, mobile devices, and endpoint hardware.
  • Basic understanding of networking, Wi-Fi, switches, routers, and office infrastructure.
  • Experience imaging, deploying, and supporting enterprise endpoint devices.
  • Strong customer service, troubleshooting, and communication skills.
  • Ability to lift and install computer equipment and travel between local office locations when required.
Preferred Qualifications
  • CompTIA A+, Network+, or equivalent certifications.
  • Experience with Microsoft Intune, Jamf, SCCM, or other endpoint management platforms.
  • Familiarity with Cisco, Aruba, Meraki, or similar networking technologies.
  • Experience using ServiceNow, Jira, or other IT Service Management platforms.

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