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Senior Desktop Support Jobs in Raleigh, NC (NOW HIRING)

Vkore Solutions

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other ...

Infojini Inc

Sr. Technical Writer

Raleigh, NC

We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...

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Senior Desktop Support information

See Raleigh, NC salary details

$14

$35

$58

How much do senior desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior desktop support in Raleigh, NC is $35.16, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $46.73 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?

The most popular types of Desktop Support jobs in Raleigh, NC are:

What are popular job titles related to Senior Desktop Support jobs in Raleigh, NC?

For Senior Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Senior Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Desktop Support jobs?

Cities near Raleigh, NC with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 45% Full Time, 9% Part Time, and 46% Contract. Highlights an 100% In-person job distribution, with an average salary of $73,138 per year, or $35.2 per hour.

Desktop Support Engineer (Biotech/Pharma - GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract

Acestack

Cary, NC • On-site

Contractor

Re-posted 17 hours ago

Job description

Job Title: Desktop Support Engineer (Biotech/Pharma – GxP Environment)
Location: Onsite – Cary, NC & San Francisco, CA
Type: Contract

Job Description: We are seeking an experienced Desktop Support Engineer with a strong background supporting IT operations in a Biotech/Pharma GxP-regulated environment. The ideal candidate will provide hands-on support for end-users, ensuring compliance with GxP, FDA, and other regulatory standards while maintaining seamless IT operations.

Key Responsibilities:

  • Provide onsite desktop and end-user support including hardware, software, and peripherals troubleshooting.
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices.
  • Support Windows, macOS, and collaboration tools (MS Teams, Zoom, O365).
  • Ensure IT systems and processes are aligned with GxP and FDA regulatory requirements.
  • Document incidents, service requests, and resolutions in ticketing systems (ServiceNow/Jira/Remedy).
  • Work closely with IT, QA, and Compliance teams to support validated systems and GxP applications.
  • Support lab systems, scientific applications, and other pharma/biotech-specific tools as required.
  • Provide VIP/Executive support and timely resolution of escalated issues.
  • Assist with onboarding/offboarding including account provisioning, access management, and asset deployment.
  • Maintain SOPs, validation documentation, and IT policies relevant to a GxP environment.

Required Skills & Experience:

  • 2-5+ years of Desktop/End-User Support experience.
  • Strong experience in Biotech, Pharmaceutical, or Life Sciences domain.
  • Proven knowledge of GxP, FDA, 21 CFR Part 11, and IT compliance standards.
  • Hands-on expertise with Windows OS, macOS, Active Directory, O365, and standard productivity tools.
  • Experience supporting validated IT systems and lab/scientific applications.
  • Strong troubleshooting skills across hardware, software, and networking.
  • Excellent communication and customer service skills.
  • Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
 
 
 
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About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

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