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Senior Desktop Support Engineer Jobs (NOW HIRING)

Samprasoft

Senior Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Senior Desktop Support Technician Our client, partnered with Randstad, is seeking a skilled Senior ... Demonstrate technical expertise in desktop support. * Utilize engineering certifications ...

Essel Environmental

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

Senior Desktop Support Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo Park or San Francisco area. Do you have what it takes to take ...

Essel

Senior Desktop Support

Menlo Park, CA

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

BBVA

Senior Desktop Support Engineer

Houston, TX · On-site

$100K - $115K/yr

... engineers and designers. About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration ...

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Bbva

Senior Desktop Support Engineer

Houston, TX

$100K - $115K/yr

... engineers and designers. About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration ...

BBVA

Senior Desktop Support Engineer

Houston, TX · On-site

$100K - $115K/yr

... engineers and designers. About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration ...

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All JobsSenior Desktop Support Engineer Jobs

Senior Desktop Support Engineer information

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$22.5K

$103.3K

$159K

How much do senior desktop support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities are hiring for Senior Desktop Support Engineer jobs? Cities with the most Senior Desktop Support Engineer job openings:
What are the most commonly searched types of Desktop Support Engineer jobs? The most popular types of Desktop Support Engineer jobs are:
What states have the most Senior Desktop Support Engineer jobs? States with the most job openings for Senior Desktop Support Engineer jobs include:
Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Contract. Highlights an 44% Physical, and 56% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.
Senior Desktop Support Engineer

Senior Desktop Support Engineer

Northwest Center

Seatac, WA • On-site

$102K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description
Northwest Center is seeking an experienced and service-minded Senior Desktop Support Engineer to provide end-user technology services and support across our locations. As an $80M nonprofit social enterprise with a diverse workforce of more than 900 employees, we depend on technology to connect people, streamline operations, and deliver technology services at scale.
Working as part of a small team, this role will focus on designing, implementing, and supporting a secure, modern, and reliable endpoint environment for all users in a primarily Microsoft and Apple iOS environment.
An ideal candidate for this role will be able to use their strong problem-solving and communication skills to leverage their technical expertise to deliver strong results and excellent customer service.
Location: SeaTac andSeattle, WA Hybrid
Wage Range: $102k - $128k Annual Salary
Schedule: Monday - Friday; 8 am - 5 pm
Benefits
  • Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
  • 17 Accrued Paid Time Off Days Annually
  • 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
  • Parental Leave & Paid Compassion Leave
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP) via Spring Health
  • Mental Wellness Program, including six free therapy sessions per year
  • Opportunity to become a mentor or mentee through NWC's Mentorship Match program
  • Wellness Reimbursement Program - $25/month
  • Student Loan Contribution Program - $50/month
  • Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/
Key Responsibilities
  • Configure, deploy, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other endpoint technologies in a Microsoft and Apple iOS environment
  • Lead the design and management of standard endpoint build configurations using modern provisioning tools (e.g., Microsoft Intune, Autopilot)
  • Define and enforce endpoint configuration standards, security baselines, and compliance policies using Intune configuration profiles, Group Policy, and related technologies
  • Administer Microsoft-centric endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution
  • Support and maintain the Microsoft Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations
  • Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement
  • Manage and administer user accounts, permissions, and access controls in Entra ID
  • Provide end-user support by monitoring ticket queue and delivering high-quality technology support in person, by phone, via chat, or email to both onsite and remote end users
  • Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management
  • Act as a Level III team escalation resource for complex endpoint and application issues, identifying root causes and driving permanent, documented fixes
  • Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services
  • Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing
  • Develop and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge base articles

Requirements
  • Associate's Degree or higher, or equivalent work experience
  • 5+ years of experience in desktop support and/or endpoint engineering role
  • Strong knowledge of PC hardware, Windows operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management
  • Deep hands-on experience with Microsoft endpoint, configuration, security, and identity management tools, including Intune, Autopilot, Defender
  • Well-versed in networking fundamentals and remote support tools
  • Experience with vulnerability management, patching, and compliance reporting
  • Ability to manage multiple priorities in a regulated environment
  • Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2
  • Strong customer service, written and verbal communication skills

Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.

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