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Senior Desktop Support Engineer Jobs (NOW HIRING)

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

Tata Consultancy Services

Desktop Support Engineer

They are seeking a Desktop Support Engineer to provide technical support for desktop and laptop hardware, software, and peripherals, while ensuring smooth daily operations. Responsibilities : • ...

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Senior Desktop Support Engineer information

See salary details

$22.5K

$103.3K

$159K

How much do senior desktop support engineer jobs pay per year?

As of Jun 19, 2026, the average yearly pay for senior desktop support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.
What cities are hiring for Senior Desktop Support Engineer jobs? Cities with the most Senior Desktop Support Engineer job openings:
What are the most commonly searched types of Desktop Support Engineer jobs? The most popular types of Desktop Support Engineer jobs are:
What states have the most Senior Desktop Support Engineer jobs? States with the most job openings for Senior Desktop Support Engineer jobs include:
Senior Desktop Support Engineer jobs near you
Desktop Support Engineer

Desktop Support Engineer

SunTechPros, Inc.

Anaheim, CA

Other

Posted 9 days ago

Job description

Job Title: Desktop Support Engineer
Location: Anaheim, CA and Pittsburgh, PA (Onsite)
Contract- W2
 
Job Description:
 
A desk-side technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:
 
Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
 
Installation: Installing, configuring, and maintaining hardware and software
 
Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
 
Network support: Troubleshooting network devices to ensure connectivity
 
Virus detection: Implementing virus detection and eradication procedures
 
End-user support: Providing end-user assistance in person, by telephone, or via email
 
Customer service: Acting as a model of customer service excellence for organizational staff members
 
Some skills that are helpful for a desk-side technician include:
 
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems
Strong verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening
 

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