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Associate Desktop Support Engineer Jobs (NOW HIRING)

Harris

$22.83/hr

Position: IT Associate Desktop support analyst The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization ...

Harriscomputer

$22.83/hr

Position: IT Associate Desktop support analyst The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Associate Desktop Support Engineer information

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$10

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$45

How much do associate desktop support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does an associate desktop support engineer do?

An Associate Desktop Support Engineer helps maintain and troubleshoot computer systems, software, and hardware within an organization. They assist employees by resolving technical issues, setting up new devices, installing software, and ensuring systems run efficiently. This entry-level role often involves working directly with users to provide technical support, documenting issues, and escalating complex problems to senior IT staff when necessary. The position is crucial for ensuring smooth daily operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an associate desktop support engineer, and why are they important?

To thrive as an Associate Desktop Support Engineer, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant associate degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring seamless IT support within an organization.

What are some common challenges faced by associate desktop support engineers, and how can they be effectively addressed?

Associate Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical abilities. To address these challenges, it's important to prioritize tasks based on urgency, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in a user-friendly manner. Building a solid rapport with end-users and collaborating closely with other IT team members can also help in resolving issues efficiently and creating a supportive work environment.

What cities are hiring for Associate Desktop Support Engineer jobs?

Cities with the most Associate Desktop Support Engineer job openings:

What are the most commonly searched types of Desktop Support Engineer jobs?

The most popular types of Desktop Support Engineer jobs are:

What states have the most Associate Desktop Support Engineer jobs?

States with the most job openings for Associate Desktop Support Engineer jobs include:

What are popular job titles related to Associate Desktop Support Engineer jobs?

For Associate Desktop Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Associate Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Memphis, TN • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

$13.44/hr

Full-time

Re-posted 19 days ago

Key responsibilities

  • Provide Level-1 technical support for desktops, laptops, and peripherals, including troubleshooting hardware and software issues.

  • Coordinate with OEM vendors for hardware repairs, manage returns, and support software configurations and installations.

  • Communicate with customers and team members to resolve technical problems and provide support via phone, remote diagnostics, and documentation.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

Pay Rate: $13.44/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN.


Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

Packaging and shipping replacement parts to customers

Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

May participate in development of information technology and infrastructure projects

Installing, supporting and troubleshooting approved desktop software

Performing planned maintenance, moves, adds and changes

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

Exercises judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as requiredCommunicate effectively with multiple customers and co-workers. This includes the following activities:

  • Consulting with the Service Desk on support calls
  • Able to communicate highly technical information to both technical and non-technical personnel
  • Providing Case status updates to management and end-users
  • Providing phone support and diagnostics to remote customers
  • Participating in training programs designed to educate customers about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills


1-2 years or more of related experience preferred

Associate's Degree or equivalent experience required

Strong customer service skills

Reliability and a strong sense of responsibility

Ability to work independently and take ownership

Solid technical and analytical skills required

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

Knowledge of supported Microsoft Windows operating systems

Experience with Active Directory administration

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

Ability to travel as required.

Ability to lift 50lbs (printers, desktop machines, etc.). 

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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