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Associate Desktop Support Engineer Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

Desktop Support Engineer Position Overview As a Desktop Support Engineer, you will play a key role ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field ...

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

We are looking for Desktop Support Engineer who will be a team member and individual contributor. Candidate should be able to handle CXO level customers with white glove approach. Interest to learn ...

Nityo Infotech

Desktop Support

Center Valley, PA · On-site

Fulltime Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems. Supporting end users, should have a ...

ASRC

Desktop Support Engineer

Anchorage, AK · On-site

The Desktop Support Engineer is responsible for software deployment, updates, automation, and cybersecurity. This position supports high-level IT projects as it relates to cybersecurity and/or ...

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and ...

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Associate Desktop Support Engineer information

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How much do associate desktop support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does an associate desktop support engineer do?

An Associate Desktop Support Engineer helps maintain and troubleshoot computer systems, software, and hardware within an organization. They assist employees by resolving technical issues, setting up new devices, installing software, and ensuring systems run efficiently. This entry-level role often involves working directly with users to provide technical support, documenting issues, and escalating complex problems to senior IT staff when necessary. The position is crucial for ensuring smooth daily operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an associate desktop support engineer, and why are they important?

To thrive as an Associate Desktop Support Engineer, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant associate degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring seamless IT support within an organization.

What are some common challenges faced by associate desktop support engineers, and how can they be effectively addressed?

Associate Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical abilities. To address these challenges, it's important to prioritize tasks based on urgency, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in a user-friendly manner. Building a solid rapport with end-users and collaborating closely with other IT team members can also help in resolving issues efficiently and creating a supportive work environment.

What cities are hiring for Associate Desktop Support Engineer jobs?

Cities with the most Associate Desktop Support Engineer job openings:

What are the most commonly searched types of Desktop Support Engineer jobs?

The most popular types of Desktop Support Engineer jobs are:

What states have the most Associate Desktop Support Engineer jobs?

States with the most job openings for Associate Desktop Support Engineer jobs include:

What are popular job titles related to Associate Desktop Support Engineer jobs?

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Infographic showing various Associate Desktop Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Cincinnati, OH • On-site

Humetis Group
See more jobs at Humetis Groupexternal

Contractor

Re-posted 10 days ago

Job description

Job Title: Desktop Support Engineer
Job Type: Onsite | 5 Days a Week
Duration: 7+ Months
Location: Cincinnati, OH 45270

Position Overview:
We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in troubleshooting hardware, software, and network issues, as well as providing end-user support for desktops, laptops, mobile devices, and peripherals. The ideal candidate will be proficient in Windows 10/11, O365, Active Directory, and ITIL-based service management.

Key Responsibilities:

  • Deliver break/fix support for desktops, laptops, and peripheral devices.

  • Install, configure, and re-image end-user devices including desktops, laptops, and mobile equipment.

  • Troubleshoot issues across Windows, Mac, and Android operating systems.

  • Execute hardware refresh cycles and manage user data migrations.

  • Provide remote and onsite technical support for local and global applications.

  • Resolve incidents and service requests within defined SLAs using ITSM tools like ServiceNow or Remedy.

  • Maintain and support printers, including setup, driver installation, and vendor coordination.

  • Create and maintain documentation (SOPs, knowledge base articles, configuration guides).

  • Coordinate with third-party vendors for hardware service and escalation.

  • Provide technical support for onsite/offsite meetings, events, and emergency response scenarios.

  • Collaborate with Level 3 teams on system maintenance, upgrades, and improvements.

  • Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

  • Deliver second-level support and contribute to problem management processes per ITIL standards.

  • Administer O365, Active Directory, DNS, Group Policies, and firewall configurations.

Required Skills & Qualifications:

  • Minimum 7 years of experience in desktop support or IT infrastructure roles.

  • Strong proficiency in:

    • Windows 10/11, Mac OS, Android OS

    • Office 365 administration and troubleshooting

    • Active Directory, DNS, Group Policy

    • LAN/WAN, Wi-Fi configuration, VOIP

  • Experience with ITSM tools such as ServiceNow or Remedy.

  • Solid understanding of PC hardware, enterprise software, and printing technologies.

  • Excellent problem-solving skills and a strong customer service orientation.

  • Effective verbal and written communication skills.

  • Familiarity with ITIL practices and SLA-driven environments.

  • Ability to work independently and within a team.

  • Commitment to working onsite full-time (Monday to Friday).