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Associate Desktop Support Engineer Jobs in Massachusetts

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Desktop Support

Billerica, MA

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire ... Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or ...

The Mathworks

Desktop Support Technician

Natick, MA · On-site

$47K - $70K/yr

The Desktop Support Technician will perform all aspects of support related to the daily computing ... Additional Qualifications * BS/BA Degree in Computer Science, Computer Engineering, Information ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Appiness Inc.

Desktop Support

Needham, MA · On-site

This role serves as the first line of IT support for SharkNinja associates globally, providing ... desktop support experience * Experience working in a Microsoft-heavy environment: Windows OS ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Ovation Workplace Services Inc.

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Desktop Support Technician - Onsite

Dartmouth, MA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

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Associate Desktop Support Engineer information

What does an associate desktop support engineer do?

An Associate Desktop Support Engineer helps maintain and troubleshoot computer systems, software, and hardware within an organization. They assist employees by resolving technical issues, setting up new devices, installing software, and ensuring systems run efficiently. This entry-level role often involves working directly with users to provide technical support, documenting issues, and escalating complex problems to senior IT staff when necessary. The position is crucial for ensuring smooth daily operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an associate desktop support engineer, and why are they important?

To thrive as an Associate Desktop Support Engineer, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant associate degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring seamless IT support within an organization.

What are some common challenges faced by associate desktop support engineers, and how can they be effectively addressed?

Associate Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical abilities. To address these challenges, it's important to prioritize tasks based on urgency, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in a user-friendly manner. Building a solid rapport with end-users and collaborating closely with other IT team members can also help in resolving issues efficiently and creating a supportive work environment.

What are the most commonly searched types of Desktop Support Engineer jobs in Massachusetts?

The most popular types of Desktop Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Associate Desktop Support Engineer jobs?

Cities in Massachusetts with the most Associate Desktop Support Engineer job openings:

Infographic showing various Associate Desktop Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Desktop Support Engineer

West Bridgewater, MA • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 15 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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