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Associate Desktop Support Engineer Jobs in Massachusetts

Strategic Systems

Desktop Support Technician II

Boston, MA · On-site

$25 - $28/hr

Desktop Support Technician II Location: Boston MA 02108 Duration: 3 months Contract to hire Shift ... Coordinate with remote engineering teams during maintenance and project activities. Operational ...

HELION TECHNOLOGIES INC

$20 - $25/hr

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in ... Associates Degree in Information Technology or related subject. * 1-3 years of experience working ...

Merge IT

IT Support Engineer - Boston, MA

Boston, MA · On-site

... desktop applications • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment • Perform general preventative maintenance tasks on ...

Service Global, Inc

Desktop EUC L1

Norwood, MA · On-site

$23 - $29/hr

Support, manage, optimize, and maintain the configuration and installation of the desktop to ... Experience working in places that are engineering firms, large companies. * Minimum 3-5 years of ...

Intellectt Inc

Desktop Support Specialist

Tewksbury, MA · On-site

Associate's Degree/Graduate in MIS, Computer Science, or related field preferred Job Summary We are ... Participate in desktop and server implementation projects. * Support network asset management and ...

Prevare, LLC

Be Seen First

Support Engineer

Beverly, MA · On-site

$55K - $100K/yr

Understanding and troubleshooting VPNs, Firewalls, Servers and Desktops. SMB and Enterprise break/fix. Support of enterprise wireless environment. Mentor engineers in technology and processes. Other:

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end ... Modern Desktop Administrator Associate, or ITIL Foundation. * Experience with Intune, SCCM, JAMF ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as ... JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in ...

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All JobsAssociate Desktop Support Engineer JobsAssociate Desktop Support Engineer Jobs in Massachusetts

Associate Desktop Support Engineer information

What does an associate desktop support engineer do?

An Associate Desktop Support Engineer helps maintain and troubleshoot computer systems, software, and hardware within an organization. They assist employees by resolving technical issues, setting up new devices, installing software, and ensuring systems run efficiently. This entry-level role often involves working directly with users to provide technical support, documenting issues, and escalating complex problems to senior IT staff when necessary. The position is crucial for ensuring smooth daily operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an associate desktop support engineer, and why are they important?

To thrive as an Associate Desktop Support Engineer, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant associate degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring seamless IT support within an organization.

What are some common challenges faced by associate desktop support engineers, and how can they be effectively addressed?

Associate Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical abilities. To address these challenges, it's important to prioritize tasks based on urgency, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in a user-friendly manner. Building a solid rapport with end-users and collaborating closely with other IT team members can also help in resolving issues efficiently and creating a supportive work environment.

What are the most commonly searched types of Desktop Support Engineer jobs in Massachusetts?

The most popular types of Desktop Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Associate Desktop Support Engineer jobs?

Cities in Massachusetts with the most Associate Desktop Support Engineer job openings:

Infographic showing various Associate Desktop Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Desktop Support Technician Level II

Chicopee, MA • On-site

Quantum Sky
See more jobs at Quantum Skyexternal

$24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description
Quantum Sky is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:
  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.

Qualifications
Required:
  • Experience managing network modernization work or system projects of similar scope and complexity
  • Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive
  • On site support in Westover, MA.
  • Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:
  • Active DoD Secret clearance

Travel:
  • Minimal, less than 10%

About Quantum Sky
Compensation:
  • Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:
  • Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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