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Associate Desktop Support Engineer Jobs in Pennsylvania

HealthVerity

Desktop Support Engineer

Philadelphia, PA · On-site

ROLE OVERVIEW We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION - î„“ Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

Sira Consulting

Desktop Support

Wexford, PA · On-site

$24/hr

IT Deskside Support Engineer FUNCTION: Field / Deskside IT Support WORK MODEL: Onsite ... Laptop and desktop failures * Boot, OS, driver, and performance issues * Peripheral connectivity ...

Acclaim Systems

Desktop Support

Harrisburg, PA · On-site

Office 365 productivity application support * Troubleshooting desktop/laptop/mobile device issues hardware and software * Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute ...

MKS2 Technologies

Desktop Support Analyst

Boyers, PA · On-site

$110K - $120K/yr

... Engineering and IT Support Services to improve the security and well-being of our clients. Our ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Boyers, PA · On-site

$110K - $120K/yr

... Engineering and IT Support Services to improve the security and well-being of our clients. Our ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Boyers, PA

$110K - $120K/yr

... engineers, cybersecurity teams, and end users to resolve technical issues, maintain endpoint ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Bethlehem, PA · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

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Associate Desktop Support Engineer information

What does an associate desktop support engineer do?

An Associate Desktop Support Engineer helps maintain and troubleshoot computer systems, software, and hardware within an organization. They assist employees by resolving technical issues, setting up new devices, installing software, and ensuring systems run efficiently. This entry-level role often involves working directly with users to provide technical support, documenting issues, and escalating complex problems to senior IT staff when necessary. The position is crucial for ensuring smooth daily operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an associate desktop support engineer, and why are they important?

To thrive as an Associate Desktop Support Engineer, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant associate degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring seamless IT support within an organization.

What are some common challenges faced by associate desktop support engineers, and how can they be effectively addressed?

Associate Desktop Support Engineers often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical abilities. To address these challenges, it's important to prioritize tasks based on urgency, continuously update technical knowledge through training, and develop strong interpersonal skills to explain solutions in a user-friendly manner. Building a solid rapport with end-users and collaborating closely with other IT team members can also help in resolving issues efficiently and creating a supportive work environment.

What are the most commonly searched types of Desktop Support Engineer jobs in Pennsylvania?

The most popular types of Desktop Support Engineer jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Associate Desktop Support Engineer jobs?

Cities in Pennsylvania with the most Associate Desktop Support Engineer job openings:

Infographic showing various Associate Desktop Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Desktop Support Engineer

Philadelphia, PA

HealthVerity
Software Development • 51 - 200 employees
Learn more about HealthVerityexternal

Full-time

Posted 5 days ago

Job description

ROLE OVERVIEW

We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.

KEY RESPONSIBILITIES

  • Serve as the team's Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
  • Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
  • Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
  • Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
  • Provision and deploy laptops for new hires, ensuring imaging, software installation, and account setup are completed on schedule.
  • Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
  • Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance.
  • Partner with Security on endpoint compliance, patch cadence, and access control enforcement.
  • Identify recurring issues and recommend process or tooling improvements to reduce ticket volume.

QUALIFICATIONS

Required

  • Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) - the most critical skill for this role
  • 7-10 years of hands-on desktop/endpoint support experience in a Windows environment
  • Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues
  • Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools)
  • Strong working knowledge of Microsoft 365 administration
  • Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
  • Strong customer-service orientation, organization, and ability to prioritize multiple issues

Preferred

  • CompTIA certification preferred (A+, Network+, or Security+)
  • Familiarity with JAMF (MDM) for mixed-OS environments
  • Familiarity with Okta Identity Access Manager (IAM)
  • Familiarity with Google Workspace administration
  • Knowledge of a broad range of consumer technologies and applications
  • Linux and shell scripting is a plus

Base salary for the role is commensurate with experience and can range between $75,000 - 110,000 + annual bonus opportunity.

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