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Infrastructure Desktop Support Engineer Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

We are seeking a skilled Desktop Support Engineer with a minimum of 7 years of experience in desktop management and infrastructure services. This role requires hands-on technical expertise in ...

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Infrastructure Desktop Support Engineer information

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$10

$26

$45

How much do infrastructure desktop support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for infrastructure desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Infrastructure Desktop Support Engineer vs Network Support Technician?

AspectInfrastructure Desktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, data centers, client sitesNetwork operations centers, client sites
Primary ResponsibilitiesMaintaining desktops, troubleshooting hardware/software, user supportConfiguring, monitoring, troubleshooting network issues
Industry UsageIT support, enterprise environmentsNetworking, telecommunications

The Infrastructure Desktop Support Engineer focuses on supporting end-user hardware and software within an organization, ensuring desktops and peripherals operate smoothly. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve troubleshooting, their primary focus areas differ, with the Desktop Support Engineer centered on user devices and the Network Support Technician on network systems.

What does an infrastructure desktop support engineer do?

An infrastructure desktop support engineer provides technical assistance for computer hardware, software, and network issues within an organization. They troubleshoot and resolve problems, install and configure systems, and may use tools like remote support software and ticketing systems to ensure smooth IT operations.

What cities are hiring for Infrastructure Desktop Support Engineer jobs?

Cities with the most Infrastructure Desktop Support Engineer job openings:

What states have the most Infrastructure Desktop Support Engineer jobs?

States with the most job openings for Infrastructure Desktop Support Engineer jobs include:

What are popular job titles related to Infrastructure Desktop Support Engineer jobs?

For Infrastructure Desktop Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Infrastructure Desktop Support Engineer job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 12% Part Time, 1% Temporary, and 15% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Infrastructure Ops Engineer

Tempe, AZ • On-site

Strategic Staffing Solutions
Professional, Scientific, and Technical Services • 201 - 500 employees
Learn more about Strategic Staffing Solutionsexternal

$103K - $135K/yr

Full-time

Posted 17 days ago

Job description

Job Description Infrastructure Operations Support Engineer Position Summary We are seeking an Infrastructure Operations Support Engineer to join a Technology Operations team providing first-level support and incident resolution for a large-scale enterprise infrastructure environment. This position focuses on maintaining the availability and stability of server operating systems, physical server hardware, storage platforms, and related infrastructure technologies. The ideal candidate has a strong infrastructure operations and production support background, with hands-on experience performing break/fix troubleshooting, incident triage, root-cause investigation, and escalation.

Important: This is not a desktop support or help desk position. Candidates whose primary experience is end-user, desktop, or service desk support will not be considered. Key Responsibilities Provide first-level operational support for enterprise infrastructure systems.

Monitor, troubleshoot, and resolve production infrastructure incidents. Support Red Hat Enterprise Linux (RHEL) and Windows Server environments. Diagnose hardware, operating system, storage, and connectivity-related issues.

Support enterprise server hardware, SAN, and NAS technologies. Perform rapid incident triage and break/fix troubleshooting to restore services quickly. Escalate complex incidents to appropriate engineering teams while providing detailed technical findings.

Participate in incident management and production support processes. Document troubleshooting activities, resolutions, and operational procedures. Work collaboratively with infrastructure, engineering, application, and operations teams.

Maintain a strong focus on system availability, operational excellence, and customer service. Required Qualifications Hands-on experience supporting Red Hat Linux and Windows Server environments. Strong background in infrastructure operations and production support.

Demonstrated break/fix troubleshooting and incident resolution experience. Knowledge of enterprise server hardware and infrastructure components. Experience with SAN and NAS storage technologies.

Ability to quickly diagnose, troubleshoot, and escalate production issues. Experience working within formal incident management and escalation processes. Strong communication, teamwork, and customer-service skills.

The strongest candidate will come from an Infrastructure Operations, Data Center Operations, Server Operations, Systems Administration, or Production Support background and will have significant hands-on experience troubleshooting servers, operating systems, hardware, and storage infrastructure. Desktop Support and Help Desk experience alone is not sufficient for this position.

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