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Senior Customer Service Freight Forwarding Jobs (NOW HIRING)

DSV A/S

Senior Freight Forwarder

Salt Lake City, UT · On-site

$94K - $111K/yr

Provide exceptional customer service by addressing client inquiries, concerns, and requests ... Professional certifications in freight forwarding, such as from the International Air Transport ...

DSV A/S

Senior Freight Forwarder

Dallas, TX · On-site

$62K - $84K/yr

... customer service to clients. Duties and Responsibilities • Act as the primary point of contact ... gains in freight forwarding operations. • Implement best practices and standard operating ...

OEC Group

Freight Forwarding Sales Manager

Cerritos, CA · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Burlingame, CA · On-site

$80K - $120K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Houston, TX · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding, logistics, or ...

OEC Group

Freight Forwarding Sales Manager

Englewood, CO · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

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How much do senior customer service freight forwarding jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for senior customer service freight forwarding in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What is a Senior Customer Service Freight Forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Freight Forwarding professional, and why are they important?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by Senior Customer Service professionals in Freight Forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.
More about Senior Customer Service Freight Forwarding jobs
What cities are hiring for Senior Customer Service Freight Forwarding jobs? Cities with the most Senior Customer Service Freight Forwarding job openings:
What are the most commonly searched types of Customer Service Freight Forwarding jobs? The most popular types of Customer Service Freight Forwarding jobs are:
What states have the most Senior Customer Service Freight Forwarding jobs? States with the most job openings for Senior Customer Service Freight Forwarding jobs include:
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Senior Customer Service Freight Forwarding jobs near you
Infographic showing various Senior Customer Service Freight Forwarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Freight Forwarding Operations Supervisor

Freight Forwarding Operations Supervisor

DP World

Itasca, IL • On-site

Full-time

Re-posted 22 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

343rd of 355 rated logistics

Job description


We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Operations Supervisor is critical for the execution of the Freight Forwarding activities within the related Branch Office. They will be responsible for providing high level of support and supervision to export department by managing the daily activities of the export team. The role supervises the administration processes required to import and export merchandise and materials in compliance with federal, state, local, or local country specific- regulations. The Operations Supervisor also reviews all required documentation and supporting calculations of duties, tariffs, price conversions, weight and or volume of products, verifies all payment transactions are completed according to requirements and ensures that all documentation is up to date and recorded in tracking systems. Lastly, this role resolves issues and expedites solutions with clients, customs officials, and shippers and contributes to the development of processes and procedures.
Location: Itasca, IL
KEY ACCOUNTABILITIES
  • Supervise operations staff and keep employees compliant with company policies and procedures
  • Manage, develop and train staff, establish and monitor goals, and conduct performance
    reviews
  • Assume ownership over team productivity and manage workflow to meet or exceed quality service goals
  • Prepare and submit Harmonized Tariff Schedules (HTS) codes to US Customs
  • Prepare shipping documentation, maintaining compliance with US Customs and international regulations
  • Responsible for proper processing of export shipments and designing export strategies to meet project delivery requirements
  • Assist in identifying and improving service and operations related issues in a station, including on-time delivery, accurate and timely data entry, and efficient warehouse operations
  • Assist in auditing and researching service performance issues and develop recommendations for improvements
  • Maintain the security of freight in accordance with security procedures
  • Ensure a safe working environment through consistent practice of safety programs and procedures
  • Consult with suppliers and agents to arrange proper in-transit permissions to ship to various locations

QUALIFICATIONS, EXPERIENCE AND SKILLS
  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
#LI-HE2 #LI-Hybrid

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