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$23

$35

How much do senior customer service freight forwarding jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for senior customer service freight forwarding in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What is a Senior Customer Service Freight Forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Freight Forwarding professional, and why are they important?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by Senior Customer Service professionals in Freight Forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.
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Senior Customer Service Freight Forwarding jobs near you
Senior Sales Account Executive (Freight Forwarding)

Senior Sales Account Executive (Freight Forwarding)

FreightTAS LLC

Houston, TX

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Senior Sales Account Executive (Freight Forwarding)
International Sales Air/Ocean
$60,000 - $90,000/annual base salary + uncapped sales commission - Base salary depends on industry and sales experience.
Benefits: Monthly car allowance. Relocation and travel opportunities for top performers. 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time. Full Health Insurance covers medical, dental, vision, term life, and accident insurance.
401K retirement plan with 3% company match.
Annual performance and mid-year reviews for salary increases

Sorry, Visa/sponsorship is not available
Our client is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.
Responsibilities:
Seek out new clients and establish a book of business through prospecting and networking (cold calling, electronic media, seminars, trade shows, in-person presentations, etc.).
Present the Group's service offers: Ocean Import/Export, Air Import/Export, Distribution & Warehousing, Trucking, Cargo Insurance, and Customs Brokerage.
Meet monthly revenue quotas given by Sales management (based off monthly salary).
Collaborate with CRM Specialists to create sales presence in local market.
Maintain communication with internal teams as well as overseas offices.
Travel locally for client meetings and presentations.
Position:
As a Logistics Consultant or Senior Logistics Consultant, you will execute full sales lifecycle processes from pre-work, detailed discovery conversations, and informative meetings in order to identify the needs of prospective clients and perform as a trusted advisor for their forwarding needs.
Requirements:
Minimum 2 years' experience in a freight forwarding role is required.
Previous experience directly selling ocean and/or air services is preferred.
Previous experience using the ERP system, CargoWise One, is preferred.
Entrepreneurial spirit; team player; problem solver.
High emotional intelligence and communication skills.
Professional email and phone etiquette.
Proficiency in Microsoft Office, including Word and Excel.
Education:
Bachelor's Degree is highly preferred.

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