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Senior Customer Service Freight Forwarding Jobs (NOW HIRING)

OEC Group

Freight Forwarding Sales Manager

Renton, WA · On-site

$100K - $120K/yr

Optimize sales team performance : CRM tracking, coaching, and data-driven insights * Collaborate ... Freight forwarding sales management experience required * Well established book of business

People4Net Inc

Freight Forwarding Staff

Plano, TX · On-site

Freight Forwarding Staff Plano, Texas, United States About the Job Work Location: Plano, TX 75075 ... Monitor and drive improvement to customer service goals including on-time delivery, product lead ...

FreightTAS

Freight Forwarding Sales Manager

Renton, WA · On-site

$100K - $120K/yr

Sales Manager - Freight Forwarding Are you a motivated sales leader with a passion for global ... Optimize sales team performance : CRM tracking, coaching, and data-driven insights * Collaborate ...

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Senior Customer Service Freight Forwarding information

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How much do senior customer service freight forwarding jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for senior customer service freight forwarding in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

More about Senior Customer Service Freight Forwarding jobs

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Cities with the most Senior Customer Service Freight Forwarding job openings:

What are the most commonly searched types of Customer Service Freight Forwarding jobs?

The most popular types of Customer Service Freight Forwarding jobs are:

What states have the most Senior Customer Service Freight Forwarding jobs?

States with the most job openings for Senior Customer Service Freight Forwarding jobs include:

What job categories do people searching Senior Customer Service Freight Forwarding jobs look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs are:

Senior Customer Service Freight Forwarding jobs near you
Infographic showing various Senior Customer Service Freight Forwarding job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Freight Forwarding Sales Manager

Renton, WA • On-site

OEC Group
See more jobs at OEC Groupexternal

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Sales Manager - Freight Forwarding

Are you a motivated sales leader with a passion for global logistics? Do you excel at mentoring high-performing sales teams while actively hunting new business? Join OEC Group, a leading freight forwarder, where you can drive revenue growth, expand your book of business, and lead strategic initiatives that shape the future of logistics!

What we’re looking for

  • Experienced Sales Manager: 5-15 years of expertise in freight forwarding sales management
  • Proven Leader & Mentor: Skilled in coaching and developing high-performing sales teams
  • Revenue Generator: A well-established book of business in international ocean, air, customs brokerage, and domestic trucking

What you'll earn

  • Base Salary: $100,000-$120,000 annually based on experience and book of business
  • Uncapped commission: Sky's the limit - your success directly impacts your earnings
  • Car Allowance: $500 monthly
  • Company cell phone & laptop: Stay connected and ready to close deals anytime, anywhere
  • Expense account: Take your clients to lunch and build strong business relationships

Perks you'll receive

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

  • Comprehensive Health Insurance: Medical, Dental & Vision for the individual
  • Life & Accidental Insurance Coverage: For added security
  • Generous PTO plan: 10 vacation, 7 personal, and 3 floating days
  • 401k plan: With up to a 3% company match for your financial future
  • Company Culture: Enjoy team outings, holiday parties & more

What you'll do

  • Lead & develop: Mentor a team of Sales Executives, fostering a winning culture
  • Drive new business growth: Cold call, network, and strategic prospecting
  • Strengthen client partnerships: Identify freight forwarding opportunities and deliver customized logistics solutions that drive business growth
  • Offer customized solutions: Consult clients on optimizing their supply chain using ocean, air, warehousing & distribution, LTL & FTL transportation, cargo insurance and customs brokerage
  • Optimize sales team performance: CRM tracking, coaching, and data-driven insights
  • Collaborate across departments: Ensure seamless communication between sales, operations and international offices
  • Stay competitive: Keep a pulse on global freight forwarding trends, ensuring our strategies align with industry shifts and emerging opportunities

Work Schedule

Seattle Office: Monday - Friday | 8:00 am – 5:00 pm PST 

Qualifications

  • Freight forwarding sales management experience required
  • Well established book of business
  • Knowledge of Microsoft Office & CRM
  • Reliable transportation required to drive to client meetings

About OEC Group

Established in 1981, OEC Group is a leading NVOCC freight forwarding company providing import/export logistics solutions worldwide. From ocean and air freight to warehousing, trucking, and customs brokerage, we deliver efficiency, reliability and innovation to our partners.  

Company Culture

At OEC Group. we believe in a family-oriented, and growth-driven culture. We invest in our people, offering incredible career development and team-building experiences. Whether it's holiday gatherings, company outings, or professional networking, we cultivate an environment where success thrives. 

OEC Group is an Equal Opportunity Employer.

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