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Senior Customer Service Freight Forwarding Jobs in Texas

OEC Group

Freight Forwarding Sales Manager

Houston, TX · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding, logistics, or ...

OEC Group

Freight Forwarding Sales Manager

Houston, TX · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding, logistics, or ...

JC Superior Logistics Group LLC

Be Seen First

Logistics Coordinator/Freight Forwarder

Houston, TX · On-site

$4.0K - $5.5K/mo

Customer Service: Provide clear status updates, freight rate quotes, and consultative logistics ... Verifiable hands-on experience in ocean freight forwarding, logistics coordination, or NVOCC ...

Urgent

DSV A/S

Freight Forwarder Air Export Gateway

Dallas, TX · On-site

$44K - $57K/yr

Implement best practices and quality standards to enhance service delivery and customer ... Additional certifications in freight forwarding or customs brokerage are advantageous. * Minimum of ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Texas?

The most popular types of Customer Service Freight Forwarding jobs in Texas are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Texas?

For Senior Customer Service Freight Forwarding jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Texas look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Texas are:

What cities in Texas are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Texas with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you
Infographic showing various Senior Customer Service Freight Forwarding job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Sales Executive - Freight Forwarding - 77389

Spring, TX

Staff Solve
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Staff Solveexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Sales Executive – Freight Forwarding - 77389
Location: Spring, TX
Position Summary
We are seeking an experienced and results-driven Sales Executive to join our growing freight forwarding team. The ideal candidate will have a proven track record of developing new business and managing customer relationships within the international logistics industry. A strong background in ocean freight is required, with experience in both import and export services highly preferred.
This role is responsible for identifying new business opportunities, expanding existing accounts, and working closely with operations to ensure exceptional customer service and successful execution of customer shipments.
Responsibilities
  • Develop new business opportunities through prospecting, networking, referrals, and cold calling.
  • Build and maintain long-term relationships with importers, exporters, and other logistics customers.
  • Prepare and present competitive freight forwarding solutions and pricing proposals.
  • Negotiate rates and service agreements with customers.
  • Achieve and exceed monthly and annual sales goals.
  • Maintain an active sales pipeline and accurately document customer activity in the CRM system.
  • Collaborate with operations and customer service teams to ensure smooth execution of shipments.
  • Stay informed of market conditions, competitor activity, and industry trends.
  • Represent the company professionally at customer meetings, networking events, and industry functions.
Qualifications
  • 3–5 years of successful freight forwarding sales experience required
  • Strong background in ocean freight forwarding is required.
  • Experience selling both import and export freight services is preferred.
  • Experience with air freight and domestic trucking/intermodal transportation is a plus.
  • Demonstrated ability to develop new business and grow existing accounts.
  • Excellent communication, negotiation, and presentation skills.
  • Strong organizational and time management abilities.
  • Proficiency with Microsoft Office and CRM software.
  • Bachelor’s degree preferred.
Compensation
  • Competitive base salary plus uncapped commission
  • Performance-based incentive opportunities
Benefits
  • 100% company-paid medical, dental, and vision insurance for employees and eligible family members
  • Paid vacation
  • Paid sick leave
  • 401(k) retirement plan
  • Company-paid life insurance
  • Short-term disability coverage
  • Long-term disability coverage
If you are an experienced freight forwarding sales professional with a passion for developing new business and delivering exceptional logistics solutions, we encourage you to apply.
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About Staff Solve

Sourced by ZipRecruiter

Staff Solve, Inc is a customer-driven, full-service employment agency that provides the community with superior customer service in placing skilled professionals for direct hire and temporary positions. We offer personal attention to detail and total commitment to excellence to serve the business and individual needs of our clients and community. Based on our knowledge of the workforce and accomplished staff, Staff Solve has helped thousands of people and organizations for over 27 years. Our mission pushes us to respond in a prompt, effective manner while maintaining the utmost professional standards for excellence and respect in our industry.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Houston, TX, US

Year founded

1994

Social media

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