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How much do customer service freight forwarding jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service freight forwarding?

A Customer Service Freight Forwarding job involves assisting clients with shipping and logistics needs, ensuring their goods are transported efficiently. Responsibilities include coordinating shipments, providing pricing and tracking updates, handling documentation, and resolving any transit issues. Strong communication and problem-solving skills are essential to ensure a smooth experience for customers.

What are the typical daily responsibilities of a customer service freight forwarding?

As a Customer Service Freight Forwarding professional, your daily responsibilities often include managing customer inquiries, preparing shipping documentation, coordinating with carriers and customs agents, and tracking shipments from origin to destination. You’ll also resolve any issues that may arise during transit, such as delays or changes in delivery requirements, and maintain clear communication with clients throughout the process. Collaboration is common within a logistics team, as you’ll frequently liaise with warehouse staff, sales, and external partners to ensure a smooth workflow. This role requires adaptability and strong problem-solving skills to balance multiple shipments and provide excellent service in a dynamic industry.

What are the key skills and qualifications needed to thrive in customer service freight forwarding, and why are they important?

To thrive as a Customer Service Freight Forwarding professional, you need a solid understanding of global logistics, shipping regulations, and documentation, often supported by experience in supply chain or freight environments. Familiarity with freight management systems, tracking tools, and standard industry software such as CargoWise or SAP is commonly required. Exceptional organizational skills, attention to detail, and the ability to communicate clearly with both clients and carriers are valuable soft skills. These competencies ensure efficient shipment coordination, regulatory compliance, and high levels of customer satisfaction in a fast-paced international trading context.

Do customer service freight forwarders make money?

Customer service freight forwarders typically earn a salary or hourly wage, which can vary based on experience, location, and company size. Many also receive bonuses or commissions for efficiency and customer satisfaction, making the potential for income growth possible with experience and skill development in logistics and communication tools.

How much do customer service freight forwarders make?

Customer service freight forwarders typically earn between $35,000 and $55,000 annually, depending on experience, location, and company size. Salaries can increase with certifications, such as the Certified Customs Specialist, and proficiency in logistics software like CargoWise or SAP. Entry-level positions may start lower, while experienced professionals or those in supervisory roles can earn higher wages.

Is customer service freight forwarding a good career?

Customer service freight forwarding is a viable career that involves coordinating shipments, communicating with clients, and managing logistics using industry software. It offers opportunities for advancement and requires strong communication, organization, and problem-solving skills. The role often involves working in a fast-paced environment with regular hours and may require industry certifications for career growth.
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Customer Service Freight Forwarding jobs near you
Infographic showing various Customer Service Freight Forwarding job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Freight Forwarding Operations & Customer Service Agent

Charlotte, NC

DP World
10K+ employees

6.1

Company rating: 6.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

318th of 366 rated logistics

People enjoy working here

Uninterrupted breaks

Learn more about DP Worldexternal

$15 - $20.25/hr

Full-time

Re-posted 28 days ago

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent-Ocean will build and maintain strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction.  Continuously assess customer needs, market trends and competitors to enhance service offerings and maintain a competitive edge. 

KEY ACCOUNTABILITIES

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE & SKILLS

  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Freight Forwarding experience is mandatory

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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