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Customer Service Freight Forwarding Jobs (NOW HIRING)

DSV A/S

Freight Forwarder

Miami, FL · On-site

Implement best practices and quality standards to enhance service delivery and customer ... Additional certifications in freight forwarding or customs brokerage are advantageous. * Minimum of ...

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How much do customer service freight forwarding jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Freight Forwarding position, and why are they important?

To thrive as a Customer Service Freight Forwarding professional, you need a solid understanding of global logistics, shipping regulations, and documentation, often supported by experience in supply chain or freight environments. Familiarity with freight management systems, tracking tools, and standard industry software such as CargoWise or SAP is commonly required. Exceptional organizational skills, attention to detail, and the ability to communicate clearly with both clients and carriers are valuable soft skills. These competencies ensure efficient shipment coordination, regulatory compliance, and high levels of customer satisfaction in a fast-paced international trading context.

What is a Customer Service Freight Forwarding job?

A Customer Service Freight Forwarding job involves assisting clients with shipping and logistics needs, ensuring their goods are transported efficiently. Responsibilities include coordinating shipments, providing pricing and tracking updates, handling documentation, and resolving any transit issues. Strong communication and problem-solving skills are essential to ensure a smooth experience for customers.

What are some typical daily responsibilities for a Customer Service Freight Forwarding role?

As a Customer Service Freight Forwarding professional, your daily responsibilities often include managing customer inquiries, preparing shipping documentation, coordinating with carriers and customs agents, and tracking shipments from origin to destination. You’ll also resolve any issues that may arise during transit, such as delays or changes in delivery requirements, and maintain clear communication with clients throughout the process. Collaboration is common within a logistics team, as you’ll frequently liaise with warehouse staff, sales, and external partners to ensure a smooth workflow. This role requires adaptability and strong problem-solving skills to balance multiple shipments and provide excellent service in a dynamic industry.

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Customer Service Freight Forwarding jobs near you
Infographic showing various Customer Service Freight Forwarding job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

International Freight Forwarding Agent

Peters & May USA Inc

Fort Lauderdale, FL • Hybrid

$54K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Benefits:
  • 25 Days Annual Vacation
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • Profit sharing

As an International Freight Forwarding Agent for Peters & May USA, you will work in a fast-paced, ever evolving environment and play a crucial role in managing and coordinating the movement of goods by air, road and sea worldwide. This role requires strong organizational skills and attention to detail, as well as excellent communication skills to manage relationships with clients and vendors in the logistics arena.
Qualifications:
  • Comprehensive knowledge of international shipping processes and customs regulations.
  • Minimum of 3-5 years of experience with import/export operations (Air/Ocean/Road) from a freight forwarding, NVOCC or Customs Brokerage environment.
  • Strong communication and customer service skills with the ability to interact with a diverse range of people.
  • Ability to multitask and work effectively in a team environment.
  • A self-starter with ability to work independently in a professional manner to meet internal and external customer requests.
  • Strong time management and organizational skills with the ability to manage multiple priorities under tight deadlines in a fast-paced environment.
  • Background in Air Export operations would be preferred
  • Preferable background with the marine industry although not essential.
  • Prior DG / Hazmat certification is a plus.
  • Authorization to work in the USA

Flexible work from home options available.