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How much do customer service freight forwarding jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Freight Forwarding position, and why are they important?

To thrive as a Customer Service Freight Forwarding professional, you need a solid understanding of global logistics, shipping regulations, and documentation, often supported by experience in supply chain or freight environments. Familiarity with freight management systems, tracking tools, and standard industry software such as CargoWise or SAP is commonly required. Exceptional organizational skills, attention to detail, and the ability to communicate clearly with both clients and carriers are valuable soft skills. These competencies ensure efficient shipment coordination, regulatory compliance, and high levels of customer satisfaction in a fast-paced international trading context.

What is a Customer Service Freight Forwarding job?

A Customer Service Freight Forwarding job involves assisting clients with shipping and logistics needs, ensuring their goods are transported efficiently. Responsibilities include coordinating shipments, providing pricing and tracking updates, handling documentation, and resolving any transit issues. Strong communication and problem-solving skills are essential to ensure a smooth experience for customers.

What are some typical daily responsibilities for a Customer Service Freight Forwarding role?

As a Customer Service Freight Forwarding professional, your daily responsibilities often include managing customer inquiries, preparing shipping documentation, coordinating with carriers and customs agents, and tracking shipments from origin to destination. You’ll also resolve any issues that may arise during transit, such as delays or changes in delivery requirements, and maintain clear communication with clients throughout the process. Collaboration is common within a logistics team, as you’ll frequently liaise with warehouse staff, sales, and external partners to ensure a smooth workflow. This role requires adaptability and strong problem-solving skills to balance multiple shipments and provide excellent service in a dynamic industry.

More about Customer Service Freight Forwarding jobs
What cities are hiring for Customer Service Freight Forwarding jobs? Cities with the most Customer Service Freight Forwarding job openings:
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Customer Service Freight Forwarding jobs near you
Infographic showing various Customer Service Freight Forwarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Freight Forwarding Specialist

Freight Forwarding Specialist

Alba Wheels Up International

Los Angeles, CA • On-site

$49K - $74K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

The Opportunity
Join us as a Freight Forwarding Specialist and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Location: Los Angeles, CA
Company Mission amp; Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
  • Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
  • Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
  • Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

What You'll Do
  • Receive, review and process import documentation from overseas agents/customers.
  • Follow up bookings received from overseas agents and customers, and ensure files are opened timely.
  • Handle bookings from oversees agents and coordinate the move to destination
  • Understand agent fees and pricing per client in order to process invoices accurately
  • Follow company protocol for billing a file
  • Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
  • Arrange freight release with steamship lines and confirm cargo availability.
  • Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
  • Adhere to all domestic and international shipping regulations.
  • Advise team leader/supervisor/manager of any transaction problems and irregularities.
  • Perform any other related tasks as required or assigned by your supervisor or manager.
  • Responsible for reviewing respective team visual board (VB) to make sure files are handled timely. Ongoing audit of VB throughout the day
  • Understand and be able to assist in coordinator role when needed.

What You Bring
  • Must have a High School diploma, an Associate degree or higher is preferred.
  • A minimum of 4-5 years of freight forwarding experience in the ocean import department.
  • Proficient in Windows and Microsoft Office Suite, especially with Excel
  • Experience working with Cargowise is a plus
  • Must have a pro-active attitude and strong time management skills
  • Extremely detailed oriented and well organized
  • Must be a team player and also be able to work independently
  • Good communication skills (verbal and written)
  • Great customer service skills
  • Ability to work in a busy and fast paced environment

Why You'll Love It Here
  • Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
  • You’ll have access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
  • Support from a team that celebrates growth amp; innovation.
  • Direct access to decision-makers amp; the ability to shape strategy.

What We Offer
  • Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
  • A leadership team that is wholly committed to innovation, integrity, and shared success.
  • Data-Driven Decision Making amp; Technology Adoption.
  • A culture of visionary thinking and bold decision-making.

Are you ready to make a direct impact on Alba’s operational excellence in international logistics and customs compliance? As our Freight Forwarding Specialist, you will have the opportunity to lead, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.

Apply