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Full Time Customer Service Freight Forwarding Jobs

FreightTAS LLC

Freight Forwarding Sales

Torrance, CA

$75K - $100K/yr

Proficient in CRM software and Microsoft Office Suite. Self-motivated with strong organizational ... What You Bring Experience developing new business within freight forwarding. Deep understanding of ...

FreightTAS LLC

Freight Forwarding Sales

Torrance, CA · On-site

$75K - $100K/yr

Proficient in CRM software and Microsoft Office Suite. Self-motivated with strong organizational ... What You Bring Experience developing new business within freight forwarding. Deep understanding of ...

DSV A/S

Freight Forwarder

Miami, FL · On-site

Freight Forwarder - 118100 Time Type: Full Time A Freight Forwarder, Air Export will be responsible ... Implement best practices and quality standards to enhance service delivery and customer ...

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How much do full time customer service freight forwarding jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for full time customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Freight Forwarding vs Full Time Customer Service Customs Broker?

AspectFull Time Customer Service Freight ForwardingFull Time Customer Service Customs Broker
CredentialsBasic customer service skills, logistics knowledgeCustoms broker license or certification often required
Work EnvironmentLogistics offices, warehouses, shipping portsCustoms agencies, import/export firms, government offices
Industry UsageShipping companies, freight forwarding firmsImport/export companies, customs authorities
Search/Comparison IntentCustomer service roles in freight forwardingCustomer service roles in customs clearance

While both roles involve customer service within the logistics industry, freight forwarding focuses on coordinating shipments and logistics, whereas customs brokers specialize in clearing goods through customs. The key difference lies in certifications and specific industry functions.

More about Full Time Customer Service Freight Forwarding jobs
What cities are hiring for Full Time Customer Service Freight Forwarding jobs? Cities with the most Full Time Customer Service Freight Forwarding job openings:
What are the most commonly searched types of Customer Service Freight Forwarding jobs? The most popular types of Customer Service Freight Forwarding jobs are:
What states have the most Full Time Customer Service Freight Forwarding jobs? States with the most job openings for Full Time Customer Service Freight Forwarding jobs include:
What job categories do people searching Full Time Customer Service Freight Forwarding jobs look for? The top searched job categories for Full Time Customer Service Freight Forwarding jobs are:
Full Time Customer Service Freight Forwarding jobs near you
Infographic showing various Full Time Customer Service Freight Forwarding job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Freight Forwarding Operations & Customer Service Agent

DP World

Charlotte, NC

$15 - $20.25/hr

Full-time

Posted 11 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

330th of 339 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent-Ocean will build and maintain strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction.  Continuously assess customer needs, market trends and competitors to enhance service offerings and maintain a competitive edge. 

KEY ACCOUNTABILITIES

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE & SKILLS

  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Freight Forwarding experience is mandatory

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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