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$28

How much do assistant customer service freight forwarding jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for assistant customer service freight forwarding in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

More about Assistant Customer Service Freight Forwarding jobs
What cities are hiring for Assistant Customer Service Freight Forwarding jobs? Cities with the most Assistant Customer Service Freight Forwarding job openings:
What are the most commonly searched types of Customer Service Freight Forwarding jobs? The most popular types of Customer Service Freight Forwarding jobs are:
What states have the most Assistant Customer Service Freight Forwarding jobs? States with the most job openings for Assistant Customer Service Freight Forwarding jobs include:
What job categories do people searching Assistant Customer Service Freight Forwarding jobs look for? The top searched job categories for Assistant Customer Service Freight Forwarding jobs are:
Assistant Customer Service Freight Forwarding jobs near you
Infographic showing various Assistant Customer Service Freight Forwarding job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Freight Forwarding Operations Coordinator

PrideStaff

Medley, FL • On-site

$20 - $25/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Freight Forwarding Operations Coordinator

Pay Rate: $20–$25 per hour


About the Company

A global logistics and shipping organization specializing in complex project freight forwarding, general freight forwarding, and resupply transportation. The company uses advanced transportation management and tracking systems to provide clients with shipment visibility and dependable operational support. Additional services include ship-owning, chartering, and brokerage solutions.


Position Summary

We are seeking an experienced Freight Forwarding Operations Coordinator to manage and support end-to-end freight forwarding activities. The ideal candidate has at least three years of industry experience, strong operational knowledge, and the ability to coordinate shipments accurately and efficiently.


Key Responsibilities

  • Coordinate freight forwarding shipments from booking through final delivery.
  • Manage shipment documentation, tracking, scheduling, and operational follow-up.
  • Communicate with customers, carriers, vendors, agents, and internal departments.
  • Prepare and review shipping documents for accuracy and completeness.
  • Monitor shipment milestones and provide timely status updates.
  • Identify and resolve delays, documentation discrepancies, and operational issues.
  • Maintain accurate shipment information within company systems.
  • Coordinate transportation arrangements to ensure timely cargo movement.
  • Support invoicing, cost verification, and shipment file completion.
  • Provide responsive and professional customer service throughout the shipping process.


Requirements

  • Minimum of three years of freight forwarding operations experience.
  • Strong knowledge of end-to-end freight forwarding activities.
  • Bilingual in English and Spanish, both written and verbal.
  • Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office programs.
  • Strong organizational, communication, and problem-solving skills.
  • Excellent attention to detail and documentation accuracy.
  • Ability to manage multiple shipments and priorities in a fast-paced environment.
  • Experience with transportation management, tracking, or freight forwarding systems preferred.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance!

Our Mission: Consistently provide client experiences focused on what they value most.

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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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