Assistant Customer Service Freight Forwarding Jobs

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Buffalo, 237 Main St 

Division: Air & Sea 
Job Posting Title: Freight Forwarder, Air and Ocean, Import and Export - 99501 
Time Type: Full Time

Freight Forwarder

DSV Air & Sea is in search of dynamic and personable multi-taskers who are driven by their own success, as well as the success of their team and the Company as a whole. If you can deliver a high quality of customer service and teamwork in an exciting and fast-paced position, this may just be the perfect opportunity for you.

The Freight Forwarder works closely with clients and internal team members in this key role which is the crux of our business.  At DSV, we are always in search of top talent. 

In order to be successful in this role you will need to:

Effectively schedule ocean and/or air bookings for both hazardous and nonhazardous materials, simple and complex cargo shipments

Ensure the complete and timely delivery of freight by attaining knowledge from clients in order to satisfy their needs and completing paperwork that meets stringent requirements

Process data through the Company's system and obtain consular releases as well as other government agency releases as appropriate

Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility

Be able to request, then negotiate, freight quotations to include details such as container capacities, packing dimensions and weights, coding, etc.

In addition to basic math, be able to analyze numerical data, understand components and relationships, find patterns and draw conclusions

Compose complex letters regarding issues and resolutions utilizing your ability to edit and proof business correspondence and reports and organize, prepare and assemble documents

Comprehend the full range of freight forwarding services:  order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, etc.
 

Qualifications:

Freight Forwarding experience preferred
Prior use of CargoWise One a definite plus!
Three years of experience in a role involving extensive client contact required
Computer skills, including frequent prior use of MS Outlook, Excel and Word
Excellent math skills, along with the ability to calculate freight measurements, weight and convert to international units when necessary
Familiarity with domestic and international geography including countries and major cities
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action
Ability to be highly productive while keeping cool under pressure
Excellent communication skills, both written and verbal

Other Skills

Excellent organizational and time management skills
Strong communication and interpersonal skills
Attention to detail and accuracy
Ability to work well under pressure and in a fast-paced environment

Function / Market & Industry Knowledge / Business Acumen / Processes

Knowledge of freight logistics and customs regulations
Understanding of trade laws and regulations

Language skills

Fluency in English is required
Knowledge of additional languages is a plus
 

Computer Literacy

Proficiency in Microsoft Office Suite
Experience with logistics software and systems is preferred

For this position, the expected base pay is: $20.00 - $27.00 / Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.