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Assistant Customer Service Freight Forwarding Jobs

FreightTAS LLC

Freight Forwarding Sales

Great Neck, NY · On-site

$75K - $125K/yr

This will include customer visits & developing relationships within the defined geographical area ... a timely manner at the highest service level Adhere to client service level agreements ...

FreightTAS LLC

Freight Forwarding Sales

Chicago, IL

$75K - $125K/yr

This will include customer visits & developing relationships within the defined geographical area ... a timely manner at the highest service level Adhere to client service level agreements ...

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Assistant Customer Service Freight Forwarding information

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How much do assistant customer service freight forwarding jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for assistant customer service freight forwarding in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

More about Assistant Customer Service Freight Forwarding jobs
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Assistant Customer Service Freight Forwarding jobs near you
Freight Forwarding Sales Manager

Freight Forwarding Sales Manager

OEC Group

Burlingame, CA • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. 
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As a Sales Manager, you will be responsible for building up and managing a sales team of go-getters who will work hard to show companies the benefit of shipping their goods with OEC Group, a licenses NVOCC (Non-Vessel Operating Common Carrier). This role requires a background in the freight forwarding/logistics industry and a passion for excellent client service. The ideal candidate will be a leader who believes in inspiring their team by example and providing them with the tools/training to succeed.
Requirements:

  • Minimum 5 years’ experience in sales/business development with at least 1 year experience in sales leadership or senior sales required.
  • Minimum 5 years’ experience in the freight forwarding or logistics industry is required; strong preference toward experience with ocean freight.
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
  • Previous experience using the ERP system, CargoWise One, is preferred.
  • A team player with a positive attitude, individual initiative, and good communication skills.
Responsibilities:
  • Build and manage the local sales team. Participate in office recruitment and Sales team development.
  • Manage and expand the company's customer base by primarily targeting customers in the local territory.
  • Develop and implement strategic sales and business plans.
  • Negotiate rates, create quotations, and build relationships with customer base.
  • Pursue continuous business development while achieving monthly and yearly team KPI targets.
  • Secure monthly appointments with prospective and existing clients to discuss service options and performance.
  • Lead as a true team player with a positive attitude, initiative, and exceptional communication skills.
  • Assure team's compliance with OEC Group's given procedures and processes.
Salary:
  • $80,000 - $120,000/annual base salary + uncapped sales commission. Base salary dependent on industry and sales experience.
Benefits:
  • Monthly car allowance.
  • 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with 3% company match.
  • Discounted pet insurance - woof! woof! meow!
  • Annual performance and mid-year reviews tied to salary increases.
Education:
  • Bachelor's degree or higher preferred

OEC Group is an Equal Opportunity Employer

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