Wilmington, DE · On-site
$15.50 - $21/hr
Agile1- -Customer Service Specialist Position Overview: Customer Focused liaison promoting and ... S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts ...
Wilmington, DE · On-site
$15.50 - $21/hr
Agile1- -Customer Service Specialist Position Overview: Customer Focused liaison promoting and ... S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts ...
Claymont, DE · On-site
$19 - $24.50/hr
Communicate between customer, the customer's broker or freight forwarding and warehouse operations ... Required Qualifications: * 2 years of Customer Service Experience or an appropriate combination of ...
New
Claymont, DE · On-site
$19 - $24.50/hr
Communicate between customer, the customer's broker or freight forwarding and warehouse operations ... Required Qualifications: * 2 years of Customer Service Experience or an appropriate combination of ...
New
Wilmington, DE · On-site
Schedule freight pickups and deliveries with carriers, freight forwarders, and brokers. * Prepare ... Customer service mindset * Ability to work independently and in a team environment * Adaptability ...
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Wilmington, DE · On-site
Schedule freight pickups and deliveries with carriers, freight forwarders, and brokers. * Prepare ... Customer service mindset * Ability to work independently and in a team environment * Adaptability ...
Wilmington, DE · On-site
$20 - $23.94/hr
S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts ... Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail ...
Wilmington, DE · On-site
$20 - $23.94/hr
S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts ... Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail ...
Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles. * Operates front-end scanning equipment and register, performs all related check out ...
Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles. * Operates front-end scanning equipment and register, performs all related check out ...
Milton, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Milton, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Seaford, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Seaford, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Delmar, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Delmar, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Delmar, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Delmar, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Newark, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Newark, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Wilmington, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Wilmington, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Middletown, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
Middletown, DE · On-site
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...
The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible ...
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The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible ...
New Castle, DE · On-site
$15.50 - $21/hr
The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible ...
New Castle, DE · On-site
$15.50 - $21/hr
The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible ...
FT Assistant Manager Customer Service
FT Assistant Manager Customer Service
Dover, DE · On-site
$13.50 - $17.75/hr
Perform back-office support activities to assist Customer Service operations and program requirements. * Support customers in submitting and processing origination and disbursement transactions, or ...
Dover, DE · On-site
$13.50 - $17.75/hr
Perform back-office support activities to assist Customer Service operations and program requirements. * Support customers in submitting and processing origination and disbursement transactions, or ...
$16 - $21.50/hr
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...
$16 - $21.50/hr
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...
Lewes, DE · On-site
$16 - $21.50/hr
Customer Service Representative Job Category: Operations Group Requisition Number: CUSTO02644 ... Enforce store policy as it relates to front end operations and assist store managers with ...
Lewes, DE · On-site
$16 - $21.50/hr
Customer Service Representative Job Category: Operations Group Requisition Number: CUSTO02644 ... Enforce store policy as it relates to front end operations and assist store managers with ...
Lewes, DE · On-site
$16 - $21.50/hr
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...
Lewes, DE · On-site
$16 - $21.50/hr
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...
$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Other duties may include unloading trucks, processing freight, recovering merchandise and stocking ...
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$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Other duties may include unloading trucks, processing freight, recovering merchandise and stocking ...
| Aspect | Assistant Customer Service Freight Forwarding | Customer Service Representative |
|---|---|---|
| Primary Role | Supports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination. | Provides general customer support, handles inquiries, and resolves issues across various industries. |
| Required Skills | Knowledge of freight processes, logistics, and shipping documentation. | Strong communication, problem-solving, and customer service skills. |
| Work Environment | Logistics companies, freight forwarding firms, shipping departments. | Retail, service industries, call centers, and corporate offices. |
| Certifications | Often requires familiarity with logistics certifications; not always mandatory. | Typically no specific certifications required. |
While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.
$15.50 - $21/hr
Other
Posted 22 days ago
Agile1-Job Description-Customer Service Specialist
Position Overview:
Customer Focused liaison promoting and implementing functional excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures. Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required. A thorough understanding of the Quality System and business experience is preferred. This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com. The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
MININMUM SKILLS REQUIRED:
• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
• Ability to identify areas for improvement and implement change.
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
• Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
Educational Qualifications/Experience Needed
Required: College degree; previous customer service experience, SAP-R3 or equivalent experience
Preferred: Bachelor's degree
ADDITIONAL INFORMATION: Some travel may be required, however would be infrequent if at all.
