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Assistant Customer Service Freight Forwarding Jobs

DSV A/S

Freight Forwarder

Miami, FL · On-site

Implement best practices and quality standards to enhance service delivery and customer ... Additional certifications in freight forwarding or customs brokerage are advantageous. * Minimum of ...

DSV Global Transportation

Freight Forwarder

Miami, FL · On-site

Implement best practices and quality standards to enhance service delivery and customer ... Additional certifications in freight forwarding or customs brokerage are advantageous. * Minimum of ...

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How much do assistant customer service freight forwarding jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for assistant customer service freight forwarding in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

More about Assistant Customer Service Freight Forwarding jobs
What cities are hiring for Assistant Customer Service Freight Forwarding jobs? Cities with the most Assistant Customer Service Freight Forwarding job openings:
What are the most commonly searched types of Customer Service Freight Forwarding jobs? The most popular types of Customer Service Freight Forwarding jobs are:
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What job categories do people searching Assistant Customer Service Freight Forwarding jobs look for? The top searched job categories for Assistant Customer Service Freight Forwarding jobs are:
Assistant Customer Service Freight Forwarding jobs near you

Freight Forwarder

DSV A/S

Miami, FL • On-site

Full-time

Posted 5 days ago

Job description

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Miami, 12430 NW 25th St
Division: Air & Sea
Job Posting Title: Freight Forwarder - 118100
Time Type: Full Time
A Freight Forwarder, Air Export will be responsible for managing and coordinating the exportation of goods via air transport directly from the gateway facility. Your role involves overseeing the entire export process, from booking cargo space to preparing documentation and ensuring timely delivery to international destinations.
Duties and Responsibilities
  • Coordinate air export shipments directly from the gateway facility, including booking cargo space, arranging pick-ups, and coordinating with carriers and airlines.
  • Ensure compliance with export regulations and documentation requirements.
  • Prepare export documentation, such as air waybills, commercial invoices, packing lists, and export licenses, accurately and efficiently.
  • Verify the accuracy and completeness of documentation to facilitate customs clearance and cargo acceptance.
  • Facilitate customs clearance procedures for export shipments, including filing export declarations and obtaining necessary permits or certificates.
  • Ensure adherence to customs regulations and trade compliance standards.
  • Monitor the movement of export shipments from the gateway facility to the destination airport, tracking transit milestones and providing status updates to clients and stakeholders.
  • Address any issues or delays in transit and implement corrective actions as needed.
  • Serve as the primary point of contact for clients, providing updates on shipment status, transit times, and documentation requirements.
  • Address client inquiries, concerns, and requests promptly and professionally.
  • Liaise with freight carriers, ground handlers, customs brokers, and other service providers to coordinate export operations and resolve operational issues.
  • Negotiate rates and terms with suppliers to optimize service quality and cost-effectiveness.
  • Ensure the accuracy and integrity of shipment data and documentation, verifying compliance with regulatory requirements and client specifications.
  • Conduct quality checks on cargo packaging, labeling, and documentation to prevent errors and discrepancies.
  • Identify opportunities for process improvements and efficiency enhancements in air export operations at the gateway facility.
  • Implement best practices and quality standards to enhance service delivery and customer satisfaction.

Educational background / Work experience
  • Bachelor's degree in logistics, supply chain management, international business, or a related field preferred. Additional certifications in freight forwarding or customs brokerage are advantageous.
  • Minimum of 2-3 years of experience in freight forwarding, air export operations, or international logistics, with specific experience in air freight preferred.

Skills & Competencies
  • Strong knowledge of air freight operations, international trade regulations, and customs procedures.
  • Excellent organizational and time management skills.
  • Proficiency in using freight forwarding software and systems (e.g., CargoWise, CHAMP Cargosystems).
  • Effective communication and negotiation abilities.
  • Attention to detail and accuracy in documentation and data entry.

Preferred Qualifications
  • Certification from relevant industry organizations (e.g., IATA, FIATA).
  • Experience with perishable goods or hazardous materials handling in air freight.
  • Familiarity with industry-specific regulations and compliance standards.

Language skills
  • Fluent in English (oral and written)

Computer Literacy
  • Proficient in using Microsoft Office suite (Word, Excel, Outlook).
  • Familiarity with freight forwarding software and systems for booking, tracking, and documentation management.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is - . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Freight Forwarder
Miami

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