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Assistant Customer Service Freight Forwarding Jobs in Wisconsin

DSV A/S

Freight Forwarder - Ocean Import

Milwaukee, WI · On-site

$21.50 - $25.25/hr

... with customers and third party service providers. This role involves coordinating with various ... Prior experience in freight forwarding, logistics, or a related field is preferred * Experience in ...

Priority Worldwide Services

$100K - $140K/yr

... freight forwarding and value-added services division in our Montreal office. This role will be ... Ability to assist in the finalization of sales/contracts and fostering strong customer retention.

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Hydro-Thermal

Logistics Coordinator

Waukesha, WI

$19.50 - $26/hr

This role works closely with Manufacturing Operations, Purchasing, Sales & Customer Service, and ... freight forwarders, customs brokers, suppliers, and customers Work Environment: * Air-conditioned ...

Hydro-Thermal

Logistics Coordinator

Waukesha, WI

$19.50 - $26/hr

This role works closely with Manufacturing Operations, Purchasing, Sales & Customer Service, and ... freight forwarders, customs brokers, suppliers, and customers Work Environment: * Air-conditioned ...

Roehl Transport

Customer Service Assistant

Marshfield, WI · On-site

$17.25 - $23.75/hr

Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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Assistant Customer Service Freight Forwarding jobs near you

Freight Forwarder - Ocean Import

DSV A/S

Milwaukee, WI • On-site

$21.50 - $25.25/hr

Full-time

Posted 23 days ago

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Milwaukee, W Becher Street
Division: Air & Sea
Job Posting Title: Freight Forwarder - Ocean Import
Time Type: Full Time
Summary
A Freight Forwarder Ocean Import is responsible for managing the importation and exportation of goods by ocean, including all aspects of the logistics process such as customs clearance, carrier booking, cargo tracking, documentation, delivery or pick up of goods, and communication with customers and third party service providers. This role involves coordinating with various parties including carriers, customs brokers, and trucking companies to ensure timely and efficient delivery of goods.
Duties and Responsibilities
  • Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
  • Manage the exportation of goods by ocean, including carrier booking and managing the movement of goods through various transportation channels.
  • Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
  • Prepare, process, submit required documentation for customs clearance, including commercial invoices, packing lists, bills of lading, and other relevant paperwork
  • Track and monitor shipments and provide regular updates to customers on the status of their shipments
  • Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
  • Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
  • Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
  • All other duties as assigned

Educational background / Work experience
  • Prior experience in freight forwarding, logistics, or a related field is preferred
  • Experience in ocean import and export is highly desirable

Skills & Competencies
Mathematical Skills
  • Ability to perform basic mathematical calculations, such as calculating costs and rates

Other Skills
  • Excellent organizational and time management skills
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy
  • Ability to work well under pressure and in a fast-paced environment

Function / Market & Industry Knowledge / Business Acumen / Processes
  • Knowledge of ocean freight logistics and customs regulations
  • Understanding of trade laws and regulations

Language skills
  • Fluency in English is required
  • Knowledge of additional languages is a plus

Computer Literacy
  • Proficiency in Microsoft Office Suite
  • Experience with logistics software and systems is preferred

For this position, the expected base pay range is $21.50 - $25.25 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Freight Forwarder - Ocean Import
Milwaukee

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