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Assistant Customer Service Freight Forwarding Jobs in Wisconsin

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

Cargo Express Freight

Regional CDL Driver

Milwaukee, WI · On-site

$1.2K - $1.6K/wk

... freight forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism, and consistency on every route. As a ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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Assistant Customer Service Freight Forwarding jobs near you

CUSTOMER SERVICE REPRESENTATIVE

Castolin Eutectic

Menomonee Falls, WI

$16 - $21.75/hr

Full-time

Posted 7 days ago

Job description

Who we are:

We are Pioneering Industrial Sustainability. Castolin Eutecticis a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.

We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.

Opportunity!

We have a current opportunity for a Customer Service Representative at our Menomonee Falls facility. This is a 100% onsite position.

Position Overview

General customer service for internal and external customers

What you'll do:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status, and other inquiries through phone, email, or fax.
  • Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA's initiating customer complaint forms, processing billing corrections, researching, and resolving freight claims shipping errors.
  • Receive and enter orders accurately and in a timely manner and send out order acknowledgments.
  • Maintain order status and inform customers or TSRs if any issues arise.
  • Ensure paperwork pertinent to each order is contained in appropriate folders.
  • Prepare domestic and international freight documents and create quotes.
  • Work with a variety of freight forwarders and shippers to ensure timely deliveries.
  • Occasionally working with the shipping department.
  • Other tasks as defined.

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