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Senior Customer Service Freight Forwarding Jobs in Wisconsin

Halpin Staffing Services

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Export Sales Coordinator

Racine, WI · On-site

$20/hr

... Sr. Customer Service Manager in processing orders, preparing export documents, negotiating ... A minimum of three (3) years customer service export experience or freight forwarding experience.

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Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and subject matter expert within the Customer Service team. This role is dedicated to supporting Oterra ...

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and subject matter expert within the Customer Service team. This role is dedicated to supporting Oterra ...

Priority Worldwide Services

$100K - $140K/yr

... freight forwarding and value-added services division in our Montreal office. This role will be ... Reporting to senior leadership, the Operations Manager will drive sales growth, operational ...

DHL Global Forwarding

Warehouse Agent

Milwaukee, WI · On-site

$23.36 - $31.14/hr

... Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments ...

New

Wells

Sr Customer Service Rep

North Fond Du Lac, WI · On-site

$19 - $26/hr

Respond to customer service issues such as order status, pricing, product availability, returns, credits, and any other customer concerns or problems. * Assist with new product rollouts by providing ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Wisconsin?

The most popular types of Customer Service Freight Forwarding jobs in Wisconsin are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Wisconsin?

For Senior Customer Service Freight Forwarding jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Wisconsin look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Wisconsin with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Export Sales Coordinator

Halpin Staffing Services

Racine, WI • On-site

$20/hr

Full-time

Medical, PTO

Posted 3 days ago

New

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Job description

Export Sales Coordinator 48039
8am-4pm weekdays

Will train onsite and then move to remote


The International Export Sales Coordinator works under the guidance of the Sr. Customer Service Manager in processing orders, preparing export documents, negotiating -Domestic & International on freight rates and processing samples ensuring compliance with US and foreign government laws and regulations.


ESSENTIAL FUNCTIONS

  • Enter, route, and process sales orders.
  • Prepare required export documents in compliance with federal, state and foreign regulations.
  • Negotiate shipping rates with freight forwarders.
  • Process sample requests.
  • Administer ACT! Database.
  • Complete new customer set-ups; trade references, bank info, D&B report.
  • Answer inquiries from brokers regarding commission and sales.
  • Assist the Manager in researching open Accounts Receivable and collections.
  • Assist Director and Managers on special projects such as trade shows and distributor visits.
  • Provide administrative support to Director and Managers.
  • Research damaged freight and process claims.


POSITION QUALIFICATIONS

  • A minimum of three (3) years customer service export experience or freight forwarding experience.
  • Familiarity with process, documents, and certificates needed to export orders.
  • High School diploma, or equivalent.
  • Bilingual preferred.
  • Proficient with Microsoft Word and Excel.



Company Description

As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.