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Assistant Customer Service Freight Forwarding Jobs in Texas

JC Superior Logistics Group LLC

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Logistics Coordinator/Freight Forwarder

Houston, TX · On-site

$4.0K - $5.5K/mo

Customer Service: Provide clear status updates, freight rate quotes, and consultative logistics ... Verifiable hands-on experience in ocean freight forwarding, logistics coordination, or NVOCC ...

Urgent

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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The most popular types of Customer Service Freight Forwarding jobs in Texas are:

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Assistant Customer Service Freight Forwarding jobs near you

Branch Manager - Freight Forwarding (Air & Ocean) (Houston)

Houston, TX • On-site

Altius Talent | Freight Forwarding Recruitment
See more jobs at Altius Talent | Freight Forwarding Recruitmentexternal

Full-time

Medical, Vision, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Overview

Branch Manager – Freight Forwarding (Air & Ocean) – Houston, TX. A mid-size international freight forwarder is expanding its U.S. presence and seeking an experienced Branch Manager to lead operations and commercial growth in Houston. This role offers full ownership of branch performance, including P&L management, team leadership, and strategic sales development, with the backing of a forwarder investing heavily in the Gulf Coast region.

USA's Number 1 Freight Forwarding Headhunter

Branch Manager – Freight Forwarding – Houston, TX

A mid-size international freight forwarder is expanding its U.S. presence and seeking an experienced Branch Manager to lead operations and commercial growth in Houston. This role offers full ownership of branch performance, including P&L management, team leadership, and strategic sales development, with the backing of a forwarder investing heavily in the Gulf Coast region.

The Opportunity

As Branch Manager, you will take charge of a growing Houston operation with a strong foundation in air freight, ocean freight (FCL/LCL), trucking, and customs brokerage. You will lead a team covering both sales and operations, driving profitability and service delivery across diverse trade lanes including Transpacific, Transatlantic, and Latin America. With authority to shape local strategy and build market share, this is a high-impact leadership opportunity in one of the most competitive logistics markets in the U.S.

Key Responsibilities
  • Lead the Houston branch with full P&L ownership, budgeting, and forecasting
  • Manage and develop teams across sales, operations, and customer service
  • Drive new business growth while supporting existing accounts across air, ocean, and customs brokerage
  • Ensure operational excellence, compliance with CBP, FMC, TSA, and CTPAT requirements, and adherence to global standards
  • Partner with senior leadership to align local strategy with company-wide objectives
  • Mentor, train, and retain top talent to build a high-performance branch culture
What You Bring
  • 7+ years of freight forwarding experience, including leadership at branch or departmental level
  • Proven ability to manage a P&L, drive GP growth, and deliver sustainable profitability
  • Strong commercial background with ability to support sales and lead client engagements
  • Operational expertise across air import/export, ocean import/export, trucking, and customs clearance
  • Familiarity with CargoWise or similar forwarding platforms
  • Leadership skills with a track record of developing high-performing teams
Why Join
  • Competitive base salary with performance-based bonus tied to branch GP growth
  • Authority to shape and expand a branch in one of the most important U.S. markets
  • Support from a mid-size forwarder with global reach and a flexible, entrepreneurial culture
  • Career growth into Regional Director or VP-level leadership as the U.S. network expands

This is the right role for a proven freight forwarding leader who wants to take ownership of a branch, build market presence, and drive growth for a forwarder making its mark in Houston, TX.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Supply Chain, Management, and Sales
  • Industries: Freight and Package Transportation and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Altius Talent | Freight Forwarding Recruitment by 2x

Inferred from the description for this job

  • Medical insurance
  • Vision insurance
  • 401(k)
  • Pension plan
  • Child care support
  • Paid maternity leave
  • Paid paternity leave
  • Student loan assistance
  • Tuition assistance
  • Disability insurance

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