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Assistant Customer Service Freight Forwarding Jobs in Hawaii

C&D Technologies, Inc.

Customer Service Associate

Lihue, HI · On-site

$14.25 - $19.75/hr

Supervisor, Customer Service Location : U.S. Remote Position Overview The Associate, Customer ... Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer ...

APOLLO FREIGHT INC

Operations Manager

Honolulu, HI · On-site

About HPL Apollo HPL Apollo is one of the top freight forwarders in the United States by volume ... service standard. Warehouse & Cold-Chain Operations * Oversee all warehouse activities at the ...

APOLLO FREIGHT INC

Class B Driver

Honolulu, HI · On-site

$25 - $30/hr

HPL Apollo is seeking a dedicated Class B Driver to join our perishable freight forwarding team ... Provide excellent customer service during delivery, always representing HPL Apollo professionally.

APOLLO FREIGHT INC

Class B Driver

Honolulu, HI · On-site

$25 - $30/hr

HPL Apollo is seeking a dedicated Class B Driver to join our perishable freight forwarding team ... Provide excellent customer service during delivery, always representing HPL Apollo professionally.

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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Assistant Customer Service Freight Forwarding jobs near you

Customer Service Associate

C&D Technologies, Inc.

Lihue, HI • On-site

$14.25 - $19.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
Position: Associate, Customer Service
Report to Title: Supervisor, Customer Service
Location: U.S. Remote
Position Overview
The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions.
Areas of Focus
Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions.
Responsibilities
  • Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX)
  • Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel
  • Respond to in-coming telephone calls and web requests immediately. Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours
  • Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs
  • Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations
  • Keeps manager informed of issues and improvement opportunities
  • Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.)
  • Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues
  • Maintains customer files, profiles, and all records of order activity
  • Works with Sales Representatives and/or other departments to resolve customer order and related issues
  • Displays a positive attitude to ensure customer satisfaction
  • Reports data inaccuracies and customer problems to manager immediately
  • Prepares memos, correspondence, reports and other documents
  • Follows quality system procedures
  • Good written and verbal communication skills are essential

Basic Qualifications
  • Associates degree in Business Administration or related field preferred
  • Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role
  • Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background
  • Excellent telephone skills: position communicates with many individuals, both internally and externally
  • Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment
  • Must work well in a team environment
  • Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities
  • Excellent decision-making skills and ability to perform complicated tasks, attention to detail
  • Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred
  • Knowledge of Sales Force is a plus
  • Export/Import logistics and battery knowledge a plus
  • Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel

#LI-REMOTE
if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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About C&D Technologies

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Blue Bell, PA, US

Year founded

1906

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