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Assistant Customer Service Freight Forwarding Jobs in Hawaii

Young Brothers

Chief Commercial Officer

Honolulu, HI · On-site

... service quality and overall customer satisfaction. This role plays a critical leadership function ... freight forwarding, stevedoring, barge and tug operations. ESSENTIAL FUNCTIONS: ENTERPRISE ...

HiEmployment

Office Coordinator

Lihue, HI · On-site

$19/hr

Communicating with Customers/ Freight Forwarders via emails/ phones * Scheduling deliveries ... Assisting with Quotes/ Rates on services * Basic computer experience for paperless procedures ...

HPL-APOLLO LLC

Class B Driver

Honolulu, HI · On-site

... join our perishable freight forwarding team. This role is crucial for the timely and safe ... Provide excellent customer service during delivery, always representing HPL Apollo professionally.

Office Depot

Part-Time Customer Service Seller

Kahului, HI

$15.50 - $17/hr

... assist customers effectively. You will apply cutting-edge sales principles to create satisfying ... Ensures freight sorting area is organized and setup in accordance with guidelines. * Scans ...

Office Depot

Part-Time Customer Service Seller

Kahului, HI · On-site

$12.68 - $17.92/hr

... assist customers effectively. You will apply cutting-edge sales principles to create satisfying ... Ensures freight sorting area is organized and setup in accordance with guidelines. * Scans ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Hawaii?

The most popular types of Customer Service Freight Forwarding jobs in Hawaii are:

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Assistant Customer Service Freight Forwarding jobs near you

Satellite Terminal Manager

Naniq Global Logistics

Kapolei, HI • On-site

$85K - $137K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Summary:
The Satellite Terminal oversees the daily execution and overall performance of station operations, ensuring efficiency, compliance, and service excellence. This role partners closely with the Director of Network Operations to lead teams, manage workflows, and maintain operational and financial controls.
This position requires strong leadership, sound decision-making, and the ability to manage multiple priorities in a fast-paced logistics environment. The Satellite Terminal Manager plays a key role in aligning operational execution with customer expectations and business objectives. Candidates must be legally authorized to work in the United States at the time of application. This position does not offer visa sponsorship now or in the future.
About Us:
Naniq is a third-party logistics company dedicated to providing the most innovative solutions for the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with shippers - all to the benefit of the partnered MLC.
Pay Range:
$85,600 - $137,000 per year DOE
In compliance with Hawaii pay transparency expectations, the posted range reflects the anticipated compensation for this role. Final compensation will be determined based on experience, skills, and internal equity.
Benefits:
  • 401(k) with company match
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Vision Insurance
  • Voluntary Accident insurance
  • Paid time off
  • Employee Assistance Program
Duties and Responsibilities:
  • Operate safely and in compliance with all established HSSE policies and procedures
  • Coordinate with other terminals to ensure the efficient and timely delivery of freight
  • Coordinate with R&M, Sales and IT to ensure daily operations are efficient
  • Support planning, direction, and oversight of daily operations to ensure efficiency, accuracy, and service quality
  • Ensure consistent execution of freight forwarding and dispatch functions
  • Monitor inbound and outbound shipments to ensure on-time performance
  • Assist in managing operational and financial performance metrics
  • Lead, coach, and support frontline employees in alignment with company standards
  • Reinforce safety practices and operational compliance requirements
  • Assist with scheduling, staffing, and performance management
  • Oversee operational activities including shipment coordination and tracking, inbound/outbound scheduling and alerts, proof of delivery (POD) processing, customer communication and rate quoting
  • Review billing accuracy, invoicing, and cost/revenue analysis
  • Support Accounts Payable/Receivable and claims resolution processes
  • Ensure compliance with company policies, safety standards, and applicable federal and Hawaii state regulations
  • Coordinate with HR to recruit, hire, train, coach and discipline employees
  • Identify process improvement opportunities and support implementation
  • Participate in operational audits and project initiatives

Qualifications:
  • Bachelor's degree or equivalent work experience in logistics, supply chain management, or transportation
  • Demonstrated understanding of operations management, financial principles, and team leadership
  • Ability to manage multiple priorities in a dynamic environment
  • Strong communication and organizational skills
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • 10 years experience in logistics, transportation, or supply chain operations
  • 10 years Supervisory experience in a high-volume or multi-site environment
  • Familiarity with freight forwarding, dispatch systems, or transportation management systems (TMS)
  • Experience with operational reporting and performance metrics
  • Ability to pass required background checks, including employer, customer, and/or SIDA background
Physical Requirements:
Primarily office-based with regular interaction in the warehouse and operational environments. Prolonged periods of sitting and computer use with occasional lifting of up to 25 pounds.
Reasonable Accommodation:
It is Naniq's business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Naniq is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Naniq is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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