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Assistant Customer Service Freight Forwarding Jobs in Indiana

DSV A/S

Senior Freight Forwarder, Air Import

Plainfield, IN · On-site

$52K - $71K/yr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Manage and oversee all aspects of freight forwarding operations, including shipping, receiving, and ...

DP World

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

... freight forwarding and logistics. Assist with account start-up. Liaison with sales to ensure ... Customer Service. Solid Cold Chain understanding. Freight Forwarding experience is mandatory.

We One

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

... freight forwarding and logistics. Assist with account start-up. Liaison with sales to ensure ... Customer Service. Solid Cold Chain understanding. Freight Forwarding experience is mandatory.

DP World

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Continuously assess customer needs, market trends, and competitors to enhance service offerings and ... Manage file creation and all services associated with freight forwarding and logistics. * Assist ...

DP World

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Continuously assess customer needs, market trends, and competitors to enhance service offerings and ... Manage file creation and all services associated with freight forwarding and logistics. * Assist ...

DP World

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Continuously assess customer needs, market trends, and competitors to enhance service offerings and ... Manage file creation and all services associated with freight forwarding and logistics. * Assist ...

DHL Global Forwarding

Warehouse Agent (Day Shift)

Plainfield, IN · On-site

$19.39 - $25.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments ...

DHL Global Forwarding

Warehouse Agent (Weekend Shift)

Plainfield, IN · On-site

$19.39 - $25.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments ...

DHL Global Forwarding

Warehouse Agent (Night Shift)

Plainfield, IN · On-site

$19.39 - $25.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments ...

Niemann Foods

Assistant Customer Service Manager

Carmel, IN · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...

Niemann Foods

Assistant Customer Service Manager

Carmel, IN · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SUMMARY The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training ...

CTB

Chore-Time Customer Fulfillment Rep

Milford, IN · On-site

$12.75 - $17.50/hr

... Customer Service Customer Service Manager BU Location BU Acceptance Approved By: Date Approved ... Communicate with freight forwarders to arrange bookings for containers, LTL, and air shipments.

CTB

Chore-Time Customer Fulfillment Rep

Milford, IN · On-site

$12.75 - $17.50/hr

... Customer Service Customer Service Manager BU Location BU Acceptance Approved By: Date Approved ... Communicate with freight forwarders to arrange bookings for containers, LTL, and air shipments.

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Indiana? The most popular types of Customer Service Freight Forwarding jobs in Indiana are:
What are popular job titles related to Assistant Customer Service Freight Forwarding jobs in Indiana? For Assistant Customer Service Freight Forwarding jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Assistant Customer Service Freight Forwarding jobs in Indiana look for? The top searched job categories for Assistant Customer Service Freight Forwarding jobs in Indiana are:
What cities in Indiana are hiring for Assistant Customer Service Freight Forwarding jobs? Cities in Indiana with the most Assistant Customer Service Freight Forwarding job openings:
Assistant Customer Service Freight Forwarding jobs near you

Senior Freight Forwarder, Air Import

DSV A/S

Plainfield, IN • On-site

$52K - $71K/yr

Full-time

Re-posted 12 days ago

Job description

DSV - Global Transport and Logistics
At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Plainfield, 2363 East Perry Road
Division: Air & Sea
Job Posting Title: Senior Freight Forwarder, Air Import
Time Type: Full Time
Summary
As a Senior Freight Forwarder, you will be responsible for managing and coordinating all aspects of freight forwarding operations, including arranging shipments, coordinating with carriers and logistics providers, preparing documentation, and ensuring timely delivery. You will oversee a team of freight forwarders and work closely with clients to ensure their shipments are handled efficiently and effectively. You will need to have strong industry knowledge, leadership skills, and excellent communication and organizational abilities.
Duties and Responsibilities
  • Manage and oversee all aspects of freight forwarding operations, including shipping, receiving, and inventory management
  • Coordinate with carriers, logistics providers, and customs brokers to ensure timely and efficient delivery of shipments
  • Prepare and process all necessary shipping and customs documentation, including bills of lading, commercial invoices, and customs declarations
  • Manage and mentor a team of freight forwarders, providing training and support as needed
  • Communicate regularly with clients to ensure their shipping needs are being met, and to provide updates on shipment status
  • Monitor industry trends and developments, and adjust operations as needed to stay competitive and meet customer demand

Educational background / Work experience
  • A Bachelor's degree in business, logistics, or a related field is required for this position.
  • Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred.
  • 3-5 years of experience in freight forwarding, logistics, or a related field.
  • Experience managing a team and working with clients is preferred.

Skills & Competencies
Mathematical Skills
  • Ability to perform basic mathematical calculations, such as calculating costs and rates

Other Skills
  • Excellent communication and interpersonal skills
  • Strong organizational and project management skills
  • Leadership and team management skills
  • Problem-solving and analytical skills
  • Attention to detail and accuracy
  • Ability to work under pressure and meet tight deadlines

Function / Market & Industry Knowledge / Business Acumen / Processes
  • Knowledge of air freight logistics and customs regulations
  • Understanding of trade laws and regulations

Language skills
  • Fluency in English is required
  • Knowledge of additional languages is a plus

Computer Literacy
  • Proficiency in Microsoft Office Suite
  • Experience with logistics software and systems is preferred

For this position, the expected base pay range is $52,500 - $71,000 / Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Senior Freight Forwarder, Air Import
Plainfield

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