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Assistant Customer Service Freight Forwarding Jobs in Ohio

Fourstar Group

Logistics/Warehouse Assistant

Akron, OH · On-site

$15.50 - $18.75/hr

Provide customer support (to our customer service 800 number callers, emails and website) * Assist ... Knowledge of general freight forwarding terms, standards process and requirements. * 3 years of ...

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TQL

Logistics Coordinator - Air Export

Cincinnati, OH

$44K - $57K/yr

About the role:As an Air Export Specialist (Freight Forwarding) for TQL Global, you will be ... Provide excellent customer service to clients, addressing their needs and providing solutions ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Ohio? The most popular types of Customer Service Freight Forwarding jobs in Ohio are:
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Assistant Customer Service Freight Forwarding jobs near you
Senior Freight Forwarding Sales Executive

Senior Freight Forwarding Sales Executive

DP World

Cincinnati, OH • Hybrid

Full-time

Re-posted 28 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

343rd of 355 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Field Sales Executive role is responsible for developing a personal Book Of Business (BOB) within the Branch's Geographical reach by implementing company commercial strategies and products with the aim of accelerating growth. He/She will ensure delivery of significant P&L contributions within the Branch by controlling margins within its own BOB. This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

KEY ACCOUNTABILITIES

  • Manage Book Of Business (BOB) ensuring constant growth in Volume, Revenue and Margin 
  • Grant constant growth of the BCO composition of the above: Hunting as % of Farming 
  • Undertake market analysis and competitive research in the local market 
  • Liaise with Branch Operations in order to ensure proper SOPs are customized around client needs 
  • Assist BOB clients in their day by day requests related to export/import quotations/negotiations in order to ensure proper opportunity closing 
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance to working opportunities
  • Work with the CRM system in order to properly manage personal pipeline and record activity that will be base for Field Sales Incentive Scheme
  • Stay updated about local regulations, industry, new practices and any enhancements

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • Graduate in any field
  • Proven track record in sales field, with at least 3 years of recent and relevant sales experience in Freight
  • Forwarding Freight Forwarding experience is mandatory
  • Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is  committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

 

#LI-AC3 #LI-Hybrid 

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