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Senior Customer Service Freight Forwarding Jobs in Ohio

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

This includes responding to customer inquiries regarding product availability, pricing, freight ... The Senior Customer Service Representative normally handles larger and more complicated customer ...

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible ... This includes responding to customer inquiries regarding product availability, pricing, freight ...

DSV A/S

Freight Forwarder, Ocean Import

Cleveland, OH · On-site

$20.50 - $30/hr

... customer service Educational background / Work experience Prior experience in freight forwarding, logistics, or a related field is preferred Experience in ocean imports is highly desirable Skills ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Ohio?

The most popular types of Customer Service Freight Forwarding jobs in Ohio are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Ohio?

For Senior Customer Service Freight Forwarding jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Ohio look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Ohio are:

What cities in Ohio are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Ohio with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Senior Freight Forwarding Sales Executive

DP World

Cincinnati, OH • Hybrid

Full-time

Re-posted 8 days ago

DP World rating

5.8

Company rating: 5.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

335th of 366 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Field Sales Executive role is responsible for developing a personal Book Of Business (BOB) within the Branch's Geographical reach by implementing company commercial strategies and products with the aim of accelerating growth. He/She will ensure delivery of significant P&L contributions within the Branch by controlling margins within its own BOB. This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

KEY ACCOUNTABILITIES

  • Manage Book Of Business (BOB) ensuring constant growth in Volume, Revenue and Margin 
  • Grant constant growth of the BCO composition of the above: Hunting as % of Farming 
  • Undertake market analysis and competitive research in the local market 
  • Liaise with Branch Operations in order to ensure proper SOPs are customized around client needs 
  • Assist BOB clients in their day by day requests related to export/import quotations/negotiations in order to ensure proper opportunity closing 
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance to working opportunities
  • Work with the CRM system in order to properly manage personal pipeline and record activity that will be base for Field Sales Incentive Scheme
  • Stay updated about local regulations, industry, new practices and any enhancements

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • Graduate in any field
  • Proven track record in sales field, with at least 3 years of recent and relevant sales experience in Freight
  • Forwarding Freight Forwarding experience is mandatory
  • Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is  committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

 

#LI-AC3 #LI-Hybrid 

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