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Assistant Customer Service Freight Forwarding Jobs in Ohio

LHH US

IB Logistics Specialist

Richfield, OH · On-site

$60K - $62K/yr

... customer service throughout the logistics process. The ideal candidate has experience in freight ... Monitor shipment profitability and assist with financial reporting and job cost analysis.

Estes Forwarding Worldwide

Dockworker, Warehousing

Batavia, OH

$13.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the ... State, and customer regulations. To perform this job successfully, an individual must ...

Estes Forwarding Worldwide

Dockworker, Warehousing

Batavia, OH · On-site

$14.75 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder ... State, and customer regulations. To perform this job successfully, an individual must ...

Estes Forwarding Worldwide

Dockworker, Warehousing

Batavia, OH · On-site

$14.75 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... State, and customer regulations. To perform this job successfully, an individual must ... Experience working in Freight Forwarding or Transportation industry preferred. * Previous general ...

Estes Forwarding Worldwide

Dockworker, Warehousing

Batavia, OH · On-site

$14.75 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder ... State, and customer regulations. To perform this job successfully, an individual must ...

My Pet's Vet - Morrow

Vet Assistant/CSR

Morrow, OH · On-site

$12.75 - $15.75/hr

My Pet's Vet is looking for a Customer Service Representative/Vet Assistant with growth opportunities at Baker House Animal Hospital in Morrow, OH. At My Pet's Vet, our main goal is to create a happy ...

Dawson

Client Service Specialist

Lockbourne, OH

$25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Client Services Specialist Transportation, Logistics, Supply Chain and Storage $25.00 per hour ... Experience in logistics or freight forwarding required * Excellent problem-solving and conflict ...

YAMATO TRANSPORT USA INC

Relocation Coordinators

Columbus, OH · On-site

$32K - $35K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... forwarding company which is the number one express parcel delivery provider in Japan. Yamato ... freight, customs brokerage, customer relocation, and express parcel delivery service. Yamato ...

HRS Talent Solutions

Customer Service Assistant

Cincinnati, OH · On-site

$16.50 - $22.75/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

HRS Talent Solutions

Customer Service Assistant

Dayton, OH · On-site

$16.75 - $23/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

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All JobsCustomer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding Jobs in Ohio

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Ohio?

The most popular types of Customer Service Freight Forwarding jobs in Ohio are:

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For Assistant Customer Service Freight Forwarding jobs in Ohio, the most frequently searched job titles are:

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Cities in Ohio with the most Assistant Customer Service Freight Forwarding job openings:

Assistant Customer Service Freight Forwarding jobs near you
Infographic showing various Assistant Customer Service Freight Forwarding job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Coordinator, Warehousing Client Services

Estes Forwarding Worldwide

Batavia, OH • On-site

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Estes Forwarding Worldwide rating

8.0

Company rating: 8.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Overview
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
  • Paid vacation, sick time, and holidays
  • 401(k) plan with company match
  • Medical, dental, and vision insurance
  • Short- and long-term disability plans
  • Life and accidental death & dismemberment insurance
  • Job referral bonus program
  • Position Pay Range: $21.00-$24.00 per hour

Responsibilities
The primary duty of the Coordinator, Warehousing Client Services is to communicate directly with customers and carriers to coordinate incoming deliveries and outgoing shipments.
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
  • Engage in solutions-based communication with clients.
  • Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
  • Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
  • Perform cycle counts in the warehouse and investigate any inventory discrepancies.
  • Adhere to Warehousing best practices and standard operating procedures
  • Drive continuous improvement within the organization through collaboration with site managers.
  • Proficient in the warehouse management system WMS.
  • Identify trends, key issues, and successes through data analysis and customer feedback.
  • Recognize opportunities for enhancing and expanding EFW client relationships.
    Respond to client inquiries quickly and efficiently.
  • Provide prompt and professional customer service to new leads and prospects.
  • Proactively engage customers to build rapport and ask for new opportunities.
  • Follow up opportunities to receive feedback and continuously improve the process.
  • Act as a liaison between clients, warehouse operations, and administration.
  • Coordinate with appropriate operations personnel to source transportation for secured moves.
  • Work with operations personnel to make sure specific client expectations are met.
  • Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
  • Direct drivers to appropriate docks.
  • Handle data entry of orders, receipts, shipments, and BOLs.
  • Assist with resolving client issues.
  • Continually develop market and industry knowledge to facilitate success.
  • Look for ways to continuously improve processes.
  • Develop and use collaborative relationships to accomplish work goals.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.

Qualifications
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
SKILLS AND ABILITIES
  • Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
  • Must have excellent written and oral communication skills.
  • Strong organizational skills and close attention to detail.
  • Ability to work independently and remain self-motivated with minimal direct supervision.
  • Ability to write comprehensive and detailed business correspondence.
  • Ability to work with groups of people such as other departments and communicate known concepts.
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • Must be eligible to work in the United States.
  • At this time, EFW will not sponsor a new applicant for employment authorization for this position.
  • Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION
The position functions with supervision and has no direct reports.
EDUCATION/EXPERIENCE
Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
None required.
TRAVEL
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
This role primarily involves office-based work but may occasionally require moving between the office and warehouse floor. The employee may need to lift and move objects such as boxes of documents or supplies weighing up to 30 lbs., and team lifting for heavier items. The role may involve walking, standing, and reaching with hands and arms for extended periods. Occasional bending, twisting, and lifting will be required. The employee may also need to occasionally push, pull, or carry objects as needed. Visual acuity to assess details both up close and at a distance is required for tasks such as inventory audits and general workspace organization.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.
Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

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