ZipRecruiter

Log In

1

Customer Service Freight Forwarding Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Service Freight Forwarding Jobs

Customer Service Freight Forwarding information

See salary details

$9

$18

$26

How much do customer service freight forwarding jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Freight Forwarding position, and why are they important?

To thrive as a Customer Service Freight Forwarding professional, you need a solid understanding of global logistics, shipping regulations, and documentation, often supported by experience in supply chain or freight environments. Familiarity with freight management systems, tracking tools, and standard industry software such as CargoWise or SAP is commonly required. Exceptional organizational skills, attention to detail, and the ability to communicate clearly with both clients and carriers are valuable soft skills. These competencies ensure efficient shipment coordination, regulatory compliance, and high levels of customer satisfaction in a fast-paced international trading context.

What is a Customer Service Freight Forwarding job?

A Customer Service Freight Forwarding job involves assisting clients with shipping and logistics needs, ensuring their goods are transported efficiently. Responsibilities include coordinating shipments, providing pricing and tracking updates, handling documentation, and resolving any transit issues. Strong communication and problem-solving skills are essential to ensure a smooth experience for customers.

What are some typical daily responsibilities for a Customer Service Freight Forwarding role?

As a Customer Service Freight Forwarding professional, your daily responsibilities often include managing customer inquiries, preparing shipping documentation, coordinating with carriers and customs agents, and tracking shipments from origin to destination. You’ll also resolve any issues that may arise during transit, such as delays or changes in delivery requirements, and maintain clear communication with clients throughout the process. Collaboration is common within a logistics team, as you’ll frequently liaise with warehouse staff, sales, and external partners to ensure a smooth workflow. This role requires adaptability and strong problem-solving skills to balance multiple shipments and provide excellent service in a dynamic industry.

More about Customer Service Freight Forwarding jobs
What cities are hiring for Customer Service Freight Forwarding jobs? Cities with the most Customer Service Freight Forwarding job openings:
What are the most commonly searched types of Customer Service Freight Forwarding jobs? The most popular types of Customer Service Freight Forwarding jobs are:
What states have the most Customer Service Freight Forwarding jobs? States with the most job openings for Customer Service Freight Forwarding jobs include:
What job categories do people searching Customer Service Freight Forwarding jobs look for? The top searched job categories for Customer Service Freight Forwarding jobs are:
Customer Service Freight Forwarding jobs near you
Infographic showing various Customer Service Freight Forwarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sales Director - Freight Forwarding

Global Freight Services USA LLC

Manhattan, NY

$130K - $135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job.

Global Freight Services (GFS), an affiliate of Li & Fung, is a leading global freight forwarder providing ocean, air, and intermodal transportation services. With a worldwide network and strong partnerships, we deliver integrated, scalable, and cost‑efficient logistics solutions, including CFS warehousing, customs brokerage, vendor management, and control tower services.

Position Summary

We are seeking a proactive and results‑oriented Sales Director to join our US team. This individual‑contributor role is focused on driving new business growth and expanding GFS’s customer base. The position emphasizes hands‑on prospecting, pipeline development, and converting new opportunities into long‑term customers. The successful candidate will identify and pursue new business opportunities, build customer relationships, and achieve sales targets across ocean, air, and intermodal freight forwarding.

Key Responsibilities
  • Identify, target, and secure new business opportunities in ocean, air, and intermodal transportation.
  • Develop a robust sales pipeline through cold calling, networking, and customer visits.
  • Build and maintain long‑term relationships with customers and key decision‑makers.
  • Collaborate with operations, customer service, and finance teams to ensure seamless service delivery.
  • Prepare and deliver customized proposals and pricing solutions to meet customer needs.
  • Monitor market trends, competitor activities, and customer feedback to identify growth opportunities.
  • Provide regular sales reports, forecasts, and updates on customer activity to management.
  • Attend relevant industry events and trade shows to expand networks and promote GFS’s capabilities.
  • Ensure all sales activities comply with company policies and industry regulations.
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in freight forwarding or logistics sales with a strong record of new business acquisition.
  • Excellent communication, negotiation, and presentation skills.
  • Self‑driven, resilient, and capable of working independently to meet targets.
  • Solid understanding of international logistics, trade lanes, and customs processes.
  • Proficiency in Microsoft Office.
  • Willingness to travel for client meetings and industry events.
Compensation & Benefits

The approximate annual base salary range for this position is $130,000.00 – $135,000.00. The offered salary or salary range will vary based on role requirements, skill set, and years of experience. Our company offers a comprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.

Equal Opportunity Employer

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

If you meet the above qualifications and are ready to take on a challenging role, we encourage you to apply for this position.

#J-18808-Ljbffr

Apply