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Customer Service Freight Forwarding Jobs (NOW HIRING)

ILS Inc.

Import Freight Forwarder

Carson, CA · On-site

$70K - $73K/yr

Provide shipment updates and excellent customer service to clients * Arrange delivery appointments ... Experience in freight forwarding, logistics, or international shipping * Knowledge of air freight ...

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How much do customer service freight forwarding jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service freight forwarding in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in customer service freight forwarding, and why are they important?

To thrive as a Customer Service Freight Forwarding professional, you need a solid understanding of global logistics, shipping regulations, and documentation, often supported by experience in supply chain or freight environments. Familiarity with freight management systems, tracking tools, and standard industry software such as CargoWise or SAP is commonly required. Exceptional organizational skills, attention to detail, and the ability to communicate clearly with both clients and carriers are valuable soft skills. These competencies ensure efficient shipment coordination, regulatory compliance, and high levels of customer satisfaction in a fast-paced international trading context.

What is a customer service freight forwarding?

A Customer Service Freight Forwarding job involves assisting clients with shipping and logistics needs, ensuring their goods are transported efficiently. Responsibilities include coordinating shipments, providing pricing and tracking updates, handling documentation, and resolving any transit issues. Strong communication and problem-solving skills are essential to ensure a smooth experience for customers.

What are the typical daily responsibilities of a customer service freight forwarding?

As a Customer Service Freight Forwarding professional, your daily responsibilities often include managing customer inquiries, preparing shipping documentation, coordinating with carriers and customs agents, and tracking shipments from origin to destination. You’ll also resolve any issues that may arise during transit, such as delays or changes in delivery requirements, and maintain clear communication with clients throughout the process. Collaboration is common within a logistics team, as you’ll frequently liaise with warehouse staff, sales, and external partners to ensure a smooth workflow. This role requires adaptability and strong problem-solving skills to balance multiple shipments and provide excellent service in a dynamic industry.

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Customer Service Freight Forwarding jobs near you
Infographic showing various Customer Service Freight Forwarding job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Freight Forwarding Sales Manager

OEC Group

Cerritos, CA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Job description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. 
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As a Sales Manager, you will be responsible for building up and managing a sales team of go-getters who will work hard to show companies the benefit of shipping their goods with OEC Group, a licenses NVOCC (Non-Vessel Operating Common Carrier). This role requires a background in the freight forwarding/logistics industry and a passion for excellent client service. The ideal candidate will be a leader who believes in inspiring their team by example and providing them with the tools/training to succeed.
Requirements:

  • Minimum 5 years’ experience in sales/business development with at least 1 year experience in sales leadership or senior sales required.
  • Minimum 5 years’ experience in the freight forwarding or logistics industry is required; strong preference toward experience with ocean freight.
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
  • Previous experience using the ERP system, CargoWise One, is preferred.
  • A team player with a positive attitude, individual initiative, and good communication skills.
Responsibilities:
  • Build and manage the local sales team. Participate in office recruitment and Sales team development.
  • Manage and expand the company's customer base by primarily targeting customers in the local territory.
  • Develop and implement strategic sales and business plans.
  • Negotiate rates, create quotations, and build relationships with customer base.
  • Pursue continuous business development while achieving monthly and yearly team KPI targets.
  • Secure monthly appointments with prospective and existing clients to discuss service options and performance.
  • Lead as a true team player with a positive attitude, initiative, and exceptional communication skills.
  • Assure team's compliance with OEC Group's given procedures and processes.
Salary:
  • $80,000 - $100,000/annual base salary + uncapped sales commission. Base salary dependent on industry and sales experience.
Benefits:
  • Monthly car allowance.
  • 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with 3% company match.
  • Discounted pet insurance - woof! woof! meow!
  • Annual performance and mid-year reviews tied to salary increases.
Education:
  • Bachelor's degree or higher preferred

OEC Group is an Equal Opportunity Employer

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