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$12

$23

$35

How much do senior customer service freight forwarding jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for senior customer service freight forwarding in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What is a Senior Customer Service Freight Forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Freight Forwarding professional, and why are they important?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by Senior Customer Service professionals in Freight Forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.
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Senior Customer Service Freight Forwarding jobs near you
Freight Forwarding Sales associate

Freight Forwarding Sales associate

YAMATO TRANSPORT USA INC

Jamaica, NY • On-site

$50K - $60K/yr

Full-time

Posted 29 days ago

Job description

We are a fully licensed American Ocean and Air Freight Forwarder, as well as NVOCC - a reliable International Logistics Corporation headquartered in Los Angeles with 26 branches nationwide.

Freight Forwarding Sales associate
We are seeking highly motivated and competitive Freight Forwarding Sales associate who is experienced in selling International Freight Services. This role requires a successful track record of prospecting and selling transportation and logistics services to small, medium and large international freight clients. This role will be responsible for Business Development, increasing the Company’s Carrier Partner Network and promoting Operational Excellence within NYC tri-state area.

Job Type: Full-time

Responsibilities:

  • Strategically position profitable solutions with new customers with a focus on domestic and international freight products and services.
  • Hold specific knowledge regarding international and domestic freight forwarding, gateway operations, as well as, staying current on market trends.
  • The ability to generate new sales revenue independently for a designated geographic region.
  • Develop a strategy for cold calling, qualifying and effectively connecting with prospective business partners.
  • Create and drive a sales plan strategy that successfully meets monthly sales goals and initiatives.
  • Utilize internal tools to negotiate market freight rates for customers.
  • Exude the highest level of customer service to both internal and external business partners and set the expectations that the task given will be completed to their satisfaction.
  • Account Management to retain and grow current client base.
  • Maintain a working knowledge of the Company's specialty services, internal resources, competitive strategies and customer requirements.
  • Expand and cultivate the Company’s carrier and agent network while developing new partner relationships.
  • Promote, monitor, and engage employees to exceed metrics and organizational goals.
  • Coordinate and strengthen efforts and communication with Sales and Logistics Account Executives allowing for maximum visibility of the international service portfolio.

Experience:

  • Bilingual in English/Japanese is a must
  • Prior experience in International Operations is preferred
  • Preferable Knowledge and understanding of international freight forwarding, domestic and gateway operations.
  • Ability to independently develop new business opportunities outside of the Company’s network of customers.
  • Ability to effectively communicate, maintain relationships and negotiate with customers.
  • Ability to strategically analyze and pursue opportunities to deliver continuous growth to the organization.
  • Excel in high stress situations with Senior and C-level executives with the ability to not only present clearly but also effectively overcome objections with skillful persuasion using data-driven negotiation and tact.
  • Ability to travel to meet the demands of training, staffing, and customer expectations.
  • Familiarity with Japanese corporate culture, customs and language is a plus.