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Senior Customer Service Freight Forwarding Jobs (NOW HIRING)

OEC Group

Freight Forwarding Sales Manager

Cerritos, CA · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Burlingame, CA · On-site

$80K - $120K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Houston, TX · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding, logistics, or ...

OEC Group

Freight Forwarding Sales Manager

Santa Ana, CA · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Burlingame, CA · On-site

$80K - $120K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Renton, WA · On-site

$100K - $120K/yr

Optimize sales team performance : CRM tracking, coaching, and data-driven insights * Collaborate ... Freight forwarding sales management experience required * Well established book of business

OEC Group

Freight Forwarding Sales Manager

Houston, TX · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding, logistics, or ...

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How much do senior customer service freight forwarding jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for senior customer service freight forwarding in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

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Senior Customer Service Freight Forwarding jobs near you
Infographic showing various Senior Customer Service Freight Forwarding job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Freight Forwarding Sales Manager

Cerritos, CA • On-site

OEC Group
See more jobs at OEC Groupexternal

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.
Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.
As a Sales Manager, you will be responsible for building up and managing a sales team of go-getters who will work hard to show companies the benefit of shipping their goods with OEC Group, a licenses NVOCC (Non-Vessel Operating Common Carrier). This role requires a background in the freight forwarding/logistics industry and a passion for excellent client service. The ideal candidate will be a leader who believes in inspiring their team by example and providing them with the tools/training to succeed.
Requirements:
  • Minimum 5 years' experience in sales/business development with at least 1 year experience in sales leadership or senior sales required.
  • Minimum 5 years' experience in the freight forwarding or logistics industry is required; strong preference toward experience with ocean freight.
  • Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
  • Previous experience using the ERP system, CargoWise One, is preferred.
  • A team player with a positive attitude, individual initiative, and good communication skills.
Responsibilities:
  • Build and manage the local sales team. Participate in office recruitment and Sales team development.
  • Manage and expand the company's customer base by primarily targeting customers in the local territory.
  • Develop and implement strategic sales and business plans.
  • Negotiate rates, create quotations, and build relationships with customer base.
  • Pursue continuous business development while achieving monthly and yearly team KPI targets.
  • Secure monthly appointments with prospective and existing clients to discuss service options and performance.
  • Lead as a true team player with a positive attitude, initiative, and exceptional communication skills.
  • Assure team's compliance with OEC Group's given procedures and processes.
Salary:
  • $80,000 - $100,000/annual base salary + uncapped sales commission. Base salary dependent on industry and sales experience.
Benefits:
  • Monthly car allowance.
  • 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with 3% company match.
  • Discounted pet insurance - woof! woof! meow!
  • Annual performance and mid-year reviews tied to salary increases.
Education:
  • Bachelor's degree or higher preferred

OEC Group is an Equal Opportunity Employer

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