Senior Customer Service Freight Forwarding Jobs (NOW HIRING)

Freight Forwarding Specialist with strong Import and Export expertise to join our growing logistics team. The ideal candidate will have hands-on experience in a Freight Forwarding environment, proficiency in documentation and compliance, and the ability to deliver top-tier customer service in a fast-paced global logistics setting. Required Experience ? 2+ years Import experience in a freight forwarding company ? 2+ years Export experience in a freight forwarding company ? Experience with CargoWise (preferred) ? Minimum 5 years total experience in freight forwarding or logistics ? High school diploma/GED ? Strong computer skills and excellent written/verbal communication ? Knowledge of international trade regulations, DOT, air export rules, Schedule B classification ? Familiarity with Hazardous Materials and Dangerous Goods regulations ? Understanding of international banking requirements (letters of credit, payment terms) ? Basic math skills for metric/currency conversions Key Responsibilities Import & Export Operations Coordinate customer bookings and set up new shipper profiles Prepare, process, and review all import/export documentation in compliance with global regulations Assist with restricted article submissions and ensure regulatory accuracy Track, trace, and update shipment milestones, addressing any exceptions immediately Customer Service & Relationship Management Deliver high-level customer support to ensure a positive service experience Communicate shipment updates, resolve billing disputes, and assist with new trade lane opportunities Develop and maintain strong relationships with clients, agents, brokers, and service partners Logistics & Carrier Coordination Dispatch carriers for pickups at CFS, FTN, and customer distribution centers Coordinate oversized, out-of-gauge, and Hazmat shipments Resolve delays, compliance issues, and release problems to ensure timely movement of freight Handle dangerous goods documentation and oversee proper handling procedures Administrative & Financial Duties Enter accurate shipment data into internal systems Generate freight quotes and develop rate structures Resolve billing issues and verify vendor and customer invoicing accuracy Provide manual reports and documentation as requested by customers Additional Duties Work all urgent/immediate shipment cases Perform other related duties as assigned
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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This company offers growth and a great group of people to work with.