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Senior Customer Service Freight Forwarding Jobs in Missouri

Freight Forwarder

Kansas City, MO · On-site

$42K - $53K/yr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

Build and maintain a customer base : Recognize freight forwarding opportunities and deliver ... services. * Offer customized solutions : Consult clients on optimizing their supply chain using ...

Build and maintain a customer base : Recognize freight forwarding opportunities and deliver ... services. * Offer customized solutions : Consult clients on optimizing their supply chain using ...

Senior Customer Service Manager

Bourbon, MO · On-site

$17.75 - $24.25/hr

The Sr. Customer Service Manager leads and develops a high-performing customer service team while ensuring accurate, timely, and professional support for customers and sales representatives. This ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Missouri?

The most popular types of Customer Service Freight Forwarding jobs in Missouri are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Missouri?

For Senior Customer Service Freight Forwarding jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Missouri look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Missouri are:

What cities in Missouri are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Missouri with the most Senior Customer Service Freight Forwarding job openings:

(USA) Senior Manager, Supply Chain Management - Freight Forwarding Expansion

Walmart

Anderson, MO • On-site

$90K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,561 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers


Job description

Position Summary... What you'll do...Role summary:
The Senior Manager, Freight Forwarding Expansion leads the strategy and launch of freight forwarding operations across Walmart’s growing global network. In this role, you’ll operationalize Walmart entities for freight forwarding services that we offer to marketplace sellers. You will influence organizational change, leverage your technical acumen, and work collaboratively with human resources, operations, product, legal, tax, and controllership teams. Your leadership will be pivotal in advancing Walmart’s operational excellence and sustaining competitive advantage in a high growth environment. The role is based in Bentonville and reports to the Senior Director of Global Logistics, Commercial Development. 
About the team:
The team leads the development and growth of global logistics and international freight forwarding services, emphasizing convenience, reliability, and cost efficiency for marketplace sellers. It drives strategic initiatives in ocean and air freight consolidation while aligning commercial product roadmaps with Walmart’s systems strategy. Collaborating across supply chain, marketplace, product, and engineering functions, the team delivers enterprise-wide programs, manages profit and loss, and achieves financial goals. Focused on accountability, integrity, and operational excellence, the team enhances Walmart’s global logistics capabilities through innovative solutions and strong cross-functional partnerships.
What you'll do:
  • Thinking Big - You will build the strategy for freight forwarding global expansion and design the roadmap to exceed customer expectations.
  • Deliver for the Customer - You will deliver launch new market operations on-time, delighting new customers with freight forwarding services.
  • Moving Fast - You will remove obstacles and prioritize critical operational capabilities that ensure compliant, safe, and successful services.
  • Lead the Global Expansion Project - Lead the execution of plans to launch new markets that drive sales and assortment growth.
  • Work Cross-Functionally - Communication and collaboration are key to your success. You will partner with multiple stakeholders to reach consensus with speed.

What you'll bring:
  • You are a self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded programs.
  • You thrive at bringing order to ambiguity.
  • You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines.
  • You’re experienced with executing cross functional projects without direct authority over the teams involved.
  • You have a background in ocean freight, freight forwarding, supply chain, and cross border logistics process design.
  • You have managed freight forwarding agent networks or wholly owned branches to ensure tax, accounting, compliance, and legal requirements are successfully delivered. 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Logistics, Supply Chain, Business, or related field and 4 years’ experience in logistics, distribution, transportation, or related
area OR 6 years’ experience in logistics, distribution, transportation, or related area.
2 years’ experience with advanced functionality of Microsoft Office. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Dispatch, Fleet Management, Network Analysis, Retail Logistics Operations Masters: Business, Masters: Logistics, Masters: Supply Chain Project Management - Project Management Professional - Certification, Six Sigma - CertificationPrimary Location... 805 Respect, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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