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Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are popular job titles related to Email Customer Service jobs in Missouri?

For Email Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Missouri look for?

The top searched job categories for Email Customer Service jobs in Missouri are:

What cities in Missouri are hiring for Email Customer Service jobs?

Cities in Missouri with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Missouri as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Bilingual Export Customer Service Representative

Sunnen Products Company

Saint Louis, MO • On-site

$15 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Sunnen Products Company is investing in our next 100 years and looking to grow our team! We are seeking results-driven, excited candidates that are interested in working for a company with a long legacy and a bright future! For the last 100 years, we have been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives.

As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.

The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.


ESSENTIAL FUNCTIONS OF THE JOB

The Bilingual Customer Service Representative will be responsible for delivering results that include the following:

  • Establish strong, effective working relationships with customers and coworkers.
  • Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
  • Provide leads obtained from customer interactions to appropriate sales personnel.
  • Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
  • Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
  • Screen customers against Restricted Party Lists.
  • Input customer information into our CRM database for accurate and up-to-date recording of activities.
  • Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
  • Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.


POSITION QUALIFICATION REQUIREMENTS

  • High school education or equivalent
  • Minimum of three years' customer service experience
  • Experienced in accurately processing orders using computer applications
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities
  • Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
  • Ability to work as a team
  • Ability to solve problems
  • Ability to learn technical product attributes
  • Strong written and verbal English and Spanish communication skills


Sunnen offers a wide variety of benefits for our employees, such as:

  • Competitive Insurance Coverage, eligible on the first of the month after hire date:
    • Medical (PPO and High Deductible Plan with Employer HSA Contribution)
    • Dental
    • Vision
    • Life and AD&D
    • Accident
    • Critical Illness
    • Hospital Indemnity
  • 401(k) Eligibility with Employer Match
  • Company Paid Benefits:
    • Group Life and AD&D Insurance
    • Short Term Disability
    • Long Term Disability
    • Employee Assistance Program
  • Competitive Vacation Policy
  • Tuition Reimbursement
  • Paid Plant Closure Between Christmas and New Year's Day

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. We are proud to say that our average length of service is nearly 20 years!

Apply today to join Sunnen Products Company and work alongside leading manufacturers as you build a rewarding career!

Apply