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Email Customer Service Jobs in Missouri (NOW HIRING)

Certified Power

Customer Service

Bridgeton, MO

$15.25 - $20.75/hr

Provide service to the customer by receiving their orders, answering questions regarding their ... Receiving customer orders via e-mail, fax and phone. * Order entry into current operating system.

CERTIFIED POWER LLC

Customer Service

Bridgeton, MO · On-site

$15.25 - $20.75/hr

Provide service to the customer by receiving their orders, answering questions regarding their ... Receiving customer orders via e-mail, fax and phone. * Order entry into current operating system.

New

Hamilton Medical

Field Service Technician

Saint Louis, MO · On-site

Proficiency with basic computer applications (e.g., email, CRM or service management tools, and office productivity software). * Relevant technical education such as an associate degree, technical ...

Posted today

Pearson

Associate, Customer Service

Jefferson City, MO · On-site

$13.75 - $19/hr

The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Missouri

Email Customer Service information

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Missouri?

The most popular types of Email Customer Service jobs in Missouri are:

What are popular job titles related to Email Customer Service jobs in Missouri?

For Email Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Missouri look for?

The top searched job categories for Email Customer Service jobs in Missouri are:

What cities in Missouri are hiring for Email Customer Service jobs?

Cities in Missouri with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Bridgeton, MO

Certified Power
Manufacturing • 201 - 500 employees
Learn more about Certified Powerexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description

For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations.


POSITION SUMMARY:

Provide service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions via telephone, fax, or email. Also expediting customer purchase orders.


MAJOR RESPONSIBILITIES:

  • Receiving customer orders via e-mail, fax and phone.
  • Order entry into current operating system.
  • Support customer portal and forecast requirements.
  • Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
  • Communicate with vendors via e-mail, phone and internet.
  • Assist customers with quoting, order updates, inquiries and troubleshooting.
  • Maintain current customer information in existing computer database.
  • Issue RGA's for customer returns.
  • Support outside sales team as necessary.
  • Follow company policies & procedures including ISO standards.
  • Any other duties or responsibilities required or assigned.

Requirements

EDUCATION/EXPERIENCE:

  • High School Diploma or GED
  • Must be 18 years of age
  • Previous Fluid Power Knowledge a plus.
  • Previous related customer service experience a plus

SPECIAL SKILLS DESIRED:

  • Computer literate
  • Good math skills
  • Excellent communication skills
  • Problem solving skills
  • Previous experience with Word and Excel

Benefits

  • 401(k) retirement plan and match
  • Health, Dental & Vision insurance
  • Paid time off
  • Tuition reimbursement
  • Flexible Spending Account and Health Savings Account Options
  • Life insurance
  • Pet insurance
  • Referral program

Apply